Gokulan K
Technical Support Engineer
Summary
I am a Technical Support Specialist with hands-on experience in providing technical assistance to end users. I excel in handling customer inquiries and resolving complaints while developing strong problem-solving and communication skills. My dedication to customer satisfaction is demonstrated by my high first-call resolution rate and ability to manage customer interactions with empathy and professionalism.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Business Associate(Technical Support Engineer)
Altruist Technologies
12.2023 - 07.2025
- Technical Support Engineer providing support and assistance to end users.
- Oversee and manage IT systems, including server and client systems running Windows 2016 Server, ensuring smooth and efficient operation.
- Manage network systems to ensure reliable and secure connectivity for all users.
- Achieved consistently higher levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Handled customer complaints professionally, resulting in satisfactory outcomes, and positive feedback.
- Resolved customer issues in a clear, courteous, and straightforward manner.
- Identified and solved technical issues with a variety of diagnostic tools.
Graduate Engineer Trainee (Technical Support)
TRN Energy Pvt Ltd
07.2021 - 07.2022
- Technical support focusing on system and network assistance.
- Addressed basic network-related issues and Apippa IP address issues.
- Gained knowledge in the installation, configuration, and support of the ABB (boiler/turbine monitoring) application.
Education
Bachelor of Technology - Mechanical Engineering
AMRITA VISHWA VIDYAPEETHAM
Coimbatore, India 04.2001 -
Skills
Technical Support
CRM
DHCP
DNS
Linux
IT Support
Network Troubleshooting
Windows Server
AWS IAM
AWS EC2
Security Group
AWS VPC
Additional Information
1.Problem-Solving Skills
Strong problem-solving and communication skills with a focus on customer satisfaction
2.Customer Interaction Management
Experience in managing customer interactions across various channels
Timeline
Business Associate(Technical Support Engineer)
Altruist Technologies
12.2023 - 07.2025
Graduate Engineer Trainee (Technical Support)
TRN Energy Pvt Ltd
07.2021 - 07.2022
Bachelor of Technology - Mechanical Engineering
AMRITA VISHWA VIDYAPEETHAM
04.2001 -
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