GOKULDASS PR
Chennai
Summary
Worked as SAP assistant with 13+ years of experience in SCM Order management & 2 yrs in Oracle systems creating invoices and delivering organized reports. Accomplish tasks within deadlines. Currently working as Assistant Manager (TL) in WNS creating an inspiring team environment with an open communication culture and driving the team forward to reach their goals effectively with Time Management and Teamwork Focused Team Leader with experience reviewing team analytics to improve overall production with quality. Courteous and cordial with goal to coach and train employees to meet maximum potential.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Leader
WNS Global services (P) Ltd
06.2022 - Current
- Creating SOPs for the process and updates within the process
- Discover training needs and provide coaching
- Monitor team performance and oversee day-to-day operations.
- Setting up clear team goals.
- Listen to team members' feedback and resolve any issues or conflicts.
- Suggest and organize team building activities
- Scheduling weekly calls with clients and providing data for MBR.
- Tactfully handled complaints from staff, management, and clients using excellent problem-solving and dispute resolution skills.
- Integrated process improvements to optimize overall workflow and efficiency
- Monitored staff performance and developed improvement plans
- Investigated issues impacting operations and service delivery to understand ROOT CAUSE and Analyse, prepare detailed reports(CAPA).
- Maintained a positive work environment that promoted collaboration between team members.
Senior Specialist
Maersk Global Service Centre - Chennai
01.2013 - 11.2021
- Responsible for creating sales order and Purchaser order creation
- Reconcile Sales order and Purchase order on quarterly basis
- Monthly analysis on the FTHR & improvement points will be shared to the Business
- Have taken pilot processes from clients and stabilizing them with new ideas
- Performing Intercompany Billing / Cross billing based on customer requirement
- Dispute Handling and query resolution to vendor and stakeholders
- Highly analytical, with a thorough knowledge of billing process and vendor with best practices.
- Ensure that all vendor invoices and credit notes are processed in an accurate and timely efficient manner.
- Creating Manual billings for customers based on their confirmation
- Assist with open PO reporting, monitoring, and analyzing aged open PO's to perform Account Maintenance
- GRIR clearance on monthly basis & shares the outcome to the Top Management
- As an additional responsibility, allocating daily volumes and emails to the team
- Handling vendor queries and ensuring the KPI timelines are met.
- Proven ability to determine root cause of issues and recommend viable improvements.
- Prepare statements, bills, and invoices; process payments; respond to vendor inquiries regarding CNT# status.
- Saved thousands of dollars by creating a system to identify duplicate SOs and POs.
- Collaborated with design and engineering teams to improve product performance and capabilities (Kaizen)
- Carried out soldering works with precision and care, ensuring quality, compliant workmanship
- Resolved complex customer enquiries, disputes and complaints.
Process Associate
Hewlett Packard - Chennai
12.2009 - 10.2013
- Creation of Dummy order and Demo Orders
- Working on updating the Product availability
- Creating express shipment for the orders to reach the customer on their preferred time
- Worked on UBSO project handling and stabilized it to result in the reduction of the value from 1 million to 400 K
- Worked on a project to reduce the vendor disputes and reduced it in a short span time resulting in a reduction of 900 K.
Education
BBA - Business Administration
DRBCCC's Hindu College
Chennai06-2008
High School Diploma -
KMHSS
Chennai05-2005
GED -
Ordnance Clothing Factory School
Chennai04-2003
Skills
- SO & PO Creation
- Invoice processing
- Vendor payment processing
- Vendor Dispute Handling
- SO / PO Reconciliation Report Quarterly
- Job costing
- Team handling
- SAP SD and ERP knowledge
- Business Warehouse report knowledge
- Efficiency in MS Office/Outlook/Excel
- Invoice Statements
- KPI management
- Team building coordination
- Documentation And Reporting
- Quality Improvement
- Coaching and Mentoring
Languages
- English
- Tamil
- Malayalam
Certification
- White belt holder
Accomplishments
- Have won Extra miles rewards
- Best Team rewards
- Best Team Player award
Languages
Malayalam
First Language
Tamil
Advanced (C1)
C1
Hindi
Beginner
A1
English
Proficient (C2)
C2
Timeline
Team Leader
WNS Global services (P) Ltd
06.2022 - Current
Senior Specialist
Maersk Global Service Centre - Chennai
01.2013 - 11.2021
Process Associate
Hewlett Packard - Chennai
12.2009 - 10.2013
BBA - Business Administration
DRBCCC's Hindu College
High School Diploma -
KMHSS
GED -
Ordnance Clothing Factory School