Summary
Overview
Work History
Education
Skills
Awards
Disclaimer
Personal Information
Timeline
Generic
C Gokul Krishnan

C Gokul Krishnan

Assistant Manager Rcm
Chennai

Summary

Versatile and results-driven manager with a strong background in coordinating diverse teams and managing complex projects. Expertise in strategic planning, operational efficiency, and fostering collaborative environments. Adept at improving productivity while maintaining high-quality standards. Proven ability to implement innovative solutions that drive organizational success.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work History

Assistant Manager

Corro Healthcare
02.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Group Leader - Delivery

ACCESS HEALTHCARE
12.2023 - Current
  • Currently handling a team of 47 members in authorization process
  • Handling client calls and maintaining the client
  • Deliverables on TAT
  • Responsible for deriving internal & external SLA for the project
  • Responsible for Team's - Allocation, Productivity, Quality, Delegate tasks & SLA delivery
  • Oversee day to day Team's performance, keep a record of each and every member's performance against Production & Quality
  • Maintain the issue logs raised by the client and take corrective and preventive action on each log received effectively on time
  • Identifying the team's strength and weakness and provide feedback to help in the areas of development and create opportunity
  • Provide training to the low performers & new members in the team
  • Responsible for FTE deployment and management in the project

Team Lead Delivery

OMEGA HEALTHCARE
03.2022 - 12.2023
  • Handled a team of 25 members in authorization process
  • Maintaining the daily audit and keeping it on D-1
  • Preparing the KPI and TNI and sharing it to the management regarding the progress of the team
  • Responsible for Team's - Allocation, Productivity, Quality, Delegate tasks & SLA delivery
  • Conducting refresher training based on the Error logs and reducing the number of repeated errors
  • Sharing the quality report to the team on weekly basis
  • Preparing CAPA for the escalations received from the client end
  • Effectively being a part of client calls and sharing inputs for the process improvement

Process Coach

Omega Healthcare
03.2021 - 03.2022
  • Conducted training programs to bridge operations and quality.
  • Designed and implemented process improvements to enhance efficiency.
  • Provided coaching and mentoring to team members to align them with business goals.
  • Identified and analyzed performance gaps to provide targeted training interventions.
  • Developed training manuals, SOPs, and resource guides to standardize procedures.
  • Worked closely with senior management to refine strategies and align operational processes.
  • Led performance audits and quality checks to ensure adherence to best practices.
  • Organized calibration sessions between teams to maintain process consistency.
  • Facilitated cross-functional workshops to enhance interdepartmental collaboration.
  • Assisted in new process transitions and knowledge transfer activities to ensure seamless integration.

Quality Control Analyst

Cerner Healthcare Solutions Private Limited
03.2018 - 03.2021
  • Improved overall production efficiency by identifying and resolving quality control issues.
  • Enhanced product quality by conducting thorough analyses and implementing corrective actions.
  • Inspected items and compared against standards to meet regulatory requirements.
  • Maintained a safe working environment, adhering to safety regulations and proper handling of hazardous materials.
  • Streamlined processes, implementing rigorous testing protocols to ensure product reliability.
  • Supported continuous improvement initiatives by analyzing data trends and recommending process enhancements.
  • Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.

Quality controller

Cerner Health Solutions
11.2018 - 03.2021
  • Worked on front end rejections from provider and payer end in Thrive clearing house
  • Being an active SME and taking care of the team in the absence of team lead
  • Responsible for Team's- Allocation, Productivity, Quality, Delegate tasks
  • Taking up a Mentorship role and taking process specific training for the new joiners
  • Assisting the team in terms of resolving the high complex accounts and reaching out to the long hold payers

Revenue Cycle Voice Representative

NTT DATA
06.2016 - 11.2018
  • Perform pre-call analysis, check claim status on behalf of hospital by calling the payor or using IVR or web portal services
  • Make correction to the claim based on inputs from the insurance company
  • Actions include: Appealing, Rebilling, Correcting claim, Requesting for EOB, Benefits, Setting Offset, Adjustment and updating requests in spreadsheet, etc

Education

BSC - COMPUTER SCIENCE

Barathiyar University
01.2013 - 01.2016

HSC - undefined

Kendriya Vidyalaya
01.2012 - 01.2013

SSLC - undefined

Kendriya Vidyalaya
01.2010 - 01.2011

Skills

    Problem-solving

    Task delegation

    Employee scheduling

    Team motivation

    Decision-making

    Time management

    Recruiting and interviewing

    Customer service

    Customer relations

    Team building

    Staff training and development

    Strategic planning

    Workload management

Awards

  • The Best Beginner Award, 2017
  • The Extra Miler for Outstanding Production, 2019
  • Recognized for Distinguished Performance, 2020
  • Star Performer Award, 2022

Disclaimer

I hereby declare that all the information provided in this resume is true to the best of my knowledge and belief.

Personal Information

  • Father's Name: CB Chandrasekaran
  • Date of Birth: 05/25/95

Timeline

Assistant Manager

Corro Healthcare
02.2025 - Current

Group Leader - Delivery

ACCESS HEALTHCARE
12.2023 - Current

Team Lead Delivery

OMEGA HEALTHCARE
03.2022 - 12.2023

Process Coach

Omega Healthcare
03.2021 - 03.2022

Quality controller

Cerner Health Solutions
11.2018 - 03.2021

Quality Control Analyst

Cerner Healthcare Solutions Private Limited
03.2018 - 03.2021

Revenue Cycle Voice Representative

NTT DATA
06.2016 - 11.2018

BSC - COMPUTER SCIENCE

Barathiyar University
01.2013 - 01.2016

HSC - undefined

Kendriya Vidyalaya
01.2012 - 01.2013

SSLC - undefined

Kendriya Vidyalaya
01.2010 - 01.2011
C Gokul KrishnanAssistant Manager Rcm