C Gokul Krishnan
Assistant Manager Rcm
Chennai
Summary
Versatile and results-driven manager with a strong background in coordinating diverse teams and managing complex projects. Expertise in strategic planning, operational efficiency, and fostering collaborative environments. Adept at improving productivity while maintaining high-quality standards. Proven ability to implement innovative solutions that drive organizational success.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
Corro Healthcare
02.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Group Leader - Delivery
ACCESS HEALTHCARE
12.2023 - Current
- Currently handling a team of 47 members in authorization process
- Handling client calls and maintaining the client
- Deliverables on TAT
- Responsible for deriving internal & external SLA for the project
- Responsible for Team's - Allocation, Productivity, Quality, Delegate tasks & SLA delivery
- Oversee day to day Team's performance, keep a record of each and every member's performance against Production & Quality
- Maintain the issue logs raised by the client and take corrective and preventive action on each log received effectively on time
- Identifying the team's strength and weakness and provide feedback to help in the areas of development and create opportunity
- Provide training to the low performers & new members in the team
- Responsible for FTE deployment and management in the project
Team Lead Delivery
OMEGA HEALTHCARE
03.2022 - 12.2023
- Handled a team of 25 members in authorization process
- Maintaining the daily audit and keeping it on D-1
- Preparing the KPI and TNI and sharing it to the management regarding the progress of the team
- Responsible for Team's - Allocation, Productivity, Quality, Delegate tasks & SLA delivery
- Conducting refresher training based on the Error logs and reducing the number of repeated errors
- Sharing the quality report to the team on weekly basis
- Preparing CAPA for the escalations received from the client end
- Effectively being a part of client calls and sharing inputs for the process improvement
Process Coach
Omega Healthcare
03.2021 - 03.2022
- Conducted training programs to bridge operations and quality.
- Designed and implemented process improvements to enhance efficiency.
- Provided coaching and mentoring to team members to align them with business goals.
- Identified and analyzed performance gaps to provide targeted training interventions.
- Developed training manuals, SOPs, and resource guides to standardize procedures.
- Worked closely with senior management to refine strategies and align operational processes.
- Led performance audits and quality checks to ensure adherence to best practices.
- Organized calibration sessions between teams to maintain process consistency.
- Facilitated cross-functional workshops to enhance interdepartmental collaboration.
- Assisted in new process transitions and knowledge transfer activities to ensure seamless integration.
Quality Control Analyst
Cerner Healthcare Solutions Private Limited
03.2018 - 03.2021
- Improved overall production efficiency by identifying and resolving quality control issues.
- Enhanced product quality by conducting thorough analyses and implementing corrective actions.
- Inspected items and compared against standards to meet regulatory requirements.
- Maintained a safe working environment, adhering to safety regulations and proper handling of hazardous materials.
- Streamlined processes, implementing rigorous testing protocols to ensure product reliability.
- Supported continuous improvement initiatives by analyzing data trends and recommending process enhancements.
- Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
Quality controller
Cerner Health Solutions
11.2018 - 03.2021
- Worked on front end rejections from provider and payer end in Thrive clearing house
- Being an active SME and taking care of the team in the absence of team lead
- Responsible for Team's- Allocation, Productivity, Quality, Delegate tasks
- Taking up a Mentorship role and taking process specific training for the new joiners
- Assisting the team in terms of resolving the high complex accounts and reaching out to the long hold payers
Revenue Cycle Voice Representative
NTT DATA
06.2016 - 11.2018
- Perform pre-call analysis, check claim status on behalf of hospital by calling the payor or using IVR or web portal services
- Make correction to the claim based on inputs from the insurance company
- Actions include: Appealing, Rebilling, Correcting claim, Requesting for EOB, Benefits, Setting Offset, Adjustment and updating requests in spreadsheet, etc
Education
BSC - COMPUTER SCIENCE
Barathiyar University
01.2013 - 01.2016
HSC - undefined
Kendriya Vidyalaya
01.2012 - 01.2013
SSLC - undefined
Kendriya Vidyalaya
01.2010 - 01.2011
Skills
Problem-solving
Task delegation
Employee scheduling
Team motivation
Decision-making
Time management
Recruiting and interviewing
Customer service
Customer relations
Team building
Staff training and development
Strategic planning
Workload management
Awards
- The Best Beginner Award, 2017
- The Extra Miler for Outstanding Production, 2019
- Recognized for Distinguished Performance, 2020
- Star Performer Award, 2022
Disclaimer
I hereby declare that all the information provided in this resume is true to the best of my knowledge and belief.
Personal Information
- Father's Name: CB Chandrasekaran
- Date of Birth: 05/25/95
Timeline
Assistant Manager
Corro Healthcare
02.2025 - Current
Group Leader - Delivery
ACCESS HEALTHCARE
12.2023 - Current
Team Lead Delivery
OMEGA HEALTHCARE
03.2022 - 12.2023
Process Coach
Omega Healthcare
03.2021 - 03.2022
Quality controller
Cerner Health Solutions
11.2018 - 03.2021
Quality Control Analyst
Cerner Healthcare Solutions Private Limited
03.2018 - 03.2021
Revenue Cycle Voice Representative
NTT DATA
06.2016 - 11.2018
BSC - COMPUTER SCIENCE
Barathiyar University
01.2013 - 01.2016
HSC - undefined
Kendriya Vidyalaya
01.2012 - 01.2013
SSLC - undefined
Kendriya Vidyalaya
01.2010 - 01.2011
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