GOKULKRISHNAN S P
Chennai
Summary
Fraud Operations Analyst with expertise in transaction monitoring, risk management, and fraud detection within the banking sector. Demonstrated ability to analyze transaction patterns and identify anomalies, resulting in significant financial loss mitigation. Proficient in various fraud detection tools and knowledgeable in KYC and compliance protocols. Strong academic foundation in Psychology enhances the application of behavioral insights to fraud prevention strategies.
Overview
2
2
years of professional experience
Work History
Bank Officer - Risk Intelligence Unit
HDFC Bank
09.2023 - Current
- Monitored real-time transactions using fraud detection tools: Pro Active Risk Manager (PRM), E-Guard 2.0/3.0, Trident, Vision Plus.
- Investigated suspicious activities across credit, debit, and forex transactions, preventing potential fraud exposure.
- Handled escalations for High Net Worth Clients (HNI) by validating transaction authenticity and safeguarding customer trust.
- Captured emerging fraud/risk trends and collaborated with teams to implement proactive detection rules in PRM.
- Ensured regulatory compliance and supported risk awareness during client product cross-selling.
- Prevented n25+ Lakhs in potential fraud losses through proactive monitoring.
- Improved fraud detection accuracy by ~15% by analyzing patterns and refining PRM rules.
- Processed and validated 1,000+ transactions daily with 99% accuracy in fraud detection.
- Reduced false positives by ~12%, improving both operational efficiency and customer satisfaction.
- Awarded Ex-Gratia Recognition (FY 2023-24) for outstanding performance in risk management.
Education
Master's Degree - Human Resource Development Psychology
University of Madras
01.2022
Bachelor's Degree - Psychology
St. Thomas College of Arts & Science
01.2022
Skills
- Fraud Detection & Prevention
- Transaction Monitoring (Credit, Debit, Forex)
- Risk Analysis & Pattern Recognition
- KYC / Compliance Awareness (Basic AML Exposure)
- Regulatory Guidelines (RBI, FATF Awareness)
- Chargeback & Dispute Handling Support
- Data Analysis & Reporting
- Stakeholder & Client Communication
- Pro Active Risk Manager (PRM)
- E-Guard 20 / 30
- Trident Fraud Monitoring System
- Vision Plus
- CMS
- CBCI
Technical Skills And Tools
- Pro Active Risk Manager (PRM)
- E-Guard 2.0 / 3.0
- Trident Fraud Monitoring System
- Vision Plus
- CMS
- CBCI
Timeline
Bank Officer - Risk Intelligence Unit
HDFC Bank
09.2023 - Current
Master's Degree - Human Resource Development Psychology
University of Madras
Bachelor's Degree - Psychology
St. Thomas College of Arts & Science