GOKUL NADH MALLASSERY
KANNUR
Summary
Delivers reliable support across cleaning and delivery tasks, maintaining safe, tidy environments and accurate order checks. Supports teams with lear communication, adaptable working methods, and a consistent focus on customer satisfaction and day-to-day service standards.
Communicates clearly with customers and team members to maintain smooth day-to-day operations. Supports supervisors, assists new staff with basic routines, and uses a flexible approach to manage changing workloads, stock handling and service demands.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Delivery Rider
RED CARPET ENTERPRISES
TRIVANDRUM, INDIA
03.2024 - 10.2026
- Checked orders pre- and post-delivery for accuracy and completeness, enhancing customer satisfaction.
- Interacted with clients in a friendly, professional manner, reinforcing company standards and fostering positive relationships.
- Maintained high customer service standards, effectively addressing queries and concerns to ensure a positive experience.
- Packed goods into the vehicle in a systematic manner to facilitate efficient deliveries. in the vehicle, organising packages in order for quick and efficient deliveries.
CLEANING STAFF
SHOPPRIX SUPER MART
KANNUR, KERALA
08.2021 - 04.2024
- Routine Cleaning: Dusting, sweeping, vacuuming, and mopping floors and surfaces to ensure a tidy environment.
- Sanitization: Cleaning and disinfecting high-touch areas, restrooms, and kitchens to maintain sanitary standards.
- Waste Management: Emptying trash cans, collecting recyclables, and disposing of waste, including hazardous materials, in compliance with protocols.
- Supply Management: Monitoring and replenishing consumables such as soap, paper towels, and toilet paper.
- Specialized Cleaning: Performing deep cleaning, including carpet shampooing, floor waxing, and window cleaning.
- Equipment Upkeep: Operating and maintaining cleaning tools like vacuum cleaners and floor polishers, reporting any malfunctions to supervisors.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Managed daily cleaning and maintenance of office buildings, including dusting, vacuuming, and mopping.
Education
DIPLOMA - HOTEL MANEAGEMENT
NSHM Mele Chovva
Kannur, India01-2018
PLUS TWO -
Kerala Board of Higher Secondary Examinations
Kannur, India01-2016
SECONDARY SCHOOL LEAVING CERTIFICATE -
Kerala Board of Public Examination
Kannur, India01-2014
Skills
- Microsoft Office
- Tally Prime
- Microsoft Excel
- Microsoft Word
- Technical
- Team work
- Leadership
- Motorcycle riding
- Order verification
- Customer service
LANGUAGE SKILLS
English
Intermediate
B1
Hindi
Intermediate
B1
PASSPORT DETAILS
- Passport No : V8565197
- Date of issue : 19/04/2022
- Date of expiry : 18/04/2032
- Place of issue : Kozhikode
Timeline
Delivery Rider
RED CARPET ENTERPRISES
03.2024 - 10.2026
CLEANING STAFF
SHOPPRIX SUPER MART
08.2021 - 04.2024
DIPLOMA - HOTEL MANEAGEMENT
NSHM Mele Chovva
PLUS TWO -
Kerala Board of Higher Secondary Examinations
SECONDARY SCHOOL LEAVING CERTIFICATE -
Kerala Board of Public Examination