GOLAM SARWAR
Kolkata
Summary
Secure a challenging position where I can effectively contribute my skills and potential as professional and explore my capabilities as a team member for betterment of the organization I work with and be a part of its glorious journey towards technological excellence.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Senior claim analyst
Wipro Ltd
Kolkata
11.2015 - Current
- Company Overview: Medical Claim Processing and Adjusting. Project: United Health Group
- Currently working in UHG EPO SUREST team as a senior claim analyst and support.
- As Automation support to automate the Medical Claim Processing and Adjudication process.
- Project support to the new developer on health care product and tool.
- Used to Provide audit support when required to the manual Adjuster.
- Used to provide training and refresher to newcomers as per process requirement.
- Used to process claim and performed claim adjustment manually.
- Medical Claim Processing and Adjusting. Project: United Health Group Automation.
- Provided technical guidance to junior analysts regarding interpretation of contracts and other related matters.
Senior Associate Operations
Aegis BPO Ltd
01.2013 - 10.2015
- Used to handle customer compliant from back-end and provided tech support.
- Used to take calls for TATA PHOTON internet dongle services for first 06 months.
Education
Full Stack Data Science - Data Science
Jigsaw Academy
08.2021 - 08.2022
Higher Secondary Examination -
Chanchal Siddheswari Institution
Graduation Examination (B.A) -
Dumdum Motijhil Collage
Skills
- Excellent communication and presentation
- Claim adjudication technicalities
- US Insurance terms & policies
- MS Office (Word, Excel, PowerPoint)
- Customer satisfaction
- Operational target
- Inter-personal planning
- Analytical skills
- Team management
- Organizational skills
- Listening skills
- Decision-making
- Team Building
- Performance Management
- Problem Identification
- Problem Resolution
- Training
- Coaching
- Medical Claim Processing Software (UNET & COMET)
- Internet & E-Mail
- English Typing
- SQL
- Machine learning algorithms
- Data analysis
- Python
- Data visualization
- Tableau
- Python Libraries (Pandas, NumPy, Scikit learn, Matplotlib, Seaborn)
Personal Information
- Date of Birth: 05/19/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Key Areas Of Expertise
- Team Building and performance Management
- Problem Identification and Resolution
- Training and coaching on product and performance to new joiners.
- Team management, performance management, root cause analysis and client management.
- Performance improvements program. (PIP).
- Feedback both giving and receiving.
- Basics of AI and ML.
Timeline
Full Stack Data Science - Data Science
Jigsaw Academy
08.2021 - 08.2022
Senior claim analyst
Wipro Ltd
11.2015 - Current
Senior Associate Operations
Aegis BPO Ltd
01.2013 - 10.2015
Higher Secondary Examination -
Chanchal Siddheswari Institution
Graduation Examination (B.A) -
Dumdum Motijhil Collage