Goldi Singh
Gurugram
Summary
Results-driven Key Account Manager with 4+ years of experience in customer retention, growth, upselling, and cross-selling. Skilled in building strong client relationships, optimizing customer success strategies, and driving revenue expansion. Adept at identifying opportunities for value addition, reducing churn, and ensuring long-term business success through strategic account management and customer engagement. Seeking to leverage expertise in customer advocacy, data-driven insights, and consultative sales to enhance client satisfaction and maximize revenue growth. Passionate about delivering tailored solutions that align with customer goals while contributing to business success.
Overview
7
7
years of professional experience
Work History
Senior Executive (B2B & B2C)
CollegeDekho Academy
05.2022 - 02.2025
- Cultivating long-term partnerships with key accounts
- Regular communication with key decision-makers at client companies
- Proactively addressing client concerns and needs
- Developing comprehensive account plans to achieve revenue targets
- Analyzing client data to identify growth opportunities
- Providing expert guidance to channel partner leads across finance, marketing and HR, helping them choose the right certification courses aligned with their career Aspirations
- Identifying cross-selling and upselling potential
- Forecasting sales and managing account revenue targets
- Negotiating contracts and pricing with clients
- Monitoring account performance against goals and taking corrective action
- Addressing customer inquiries and resolving issues promptly
- Ensuring timely delivery of products and services
- Proactively communicating updates and progress to clients
- Coordinating with cross-functional teams (marketing, product development, operations) to meet client needs
- Communicating client feedback to internal stakeholders
- Generating regular sales reports and account dashboards
- Analyzing data to identify trends and opportunities for improvement
Senior Executive (B2B)
IndiaMART InterMESH Pvt Ltd
07.2021 - 05.2022
- Engage with C-level executives and key decision-makers of large corporate entities to build and maintain strong, long-term relationships
- Act as the primary point of contact for your assigned key accounts, understanding their business objectives and aligning them with IndiaMART's solutions
- Develop and execute strategic account plans to achieve ambitious revenue growth and market share within your assigned key accounts
- Conduct in-depth market research and competitor analysis to identify new business opportunities and develop effective account strategies
- Identify and qualify new sales opportunities within your key accounts, exceeding sales quotas and targets
- Develop and present compelling proposals that address client needs and highlight product/service value
- Negotiate and close complex deals, ensuring win-win outcomes for both parties
- Proactively manage key accounts, exceeding customer expectations and ensuring high levels of satisfaction
- Serve as a trusted advisor, providing consultative solutions and addressing client challenges
- Maintain clear and consistent communication with all stakeholders within your assigned accounts
- Collaborate effectively with internal teams (e.g., marketing, customer service) to deliver exceptional service to key accounts
- Regularly collect and analyze customer data to identify trends and opportunities for growth
- Prepare comprehensive reports on account performance, sales activities, and pipeline progress
- Develop digital marketing plans tailored for key clients to enhance their online visibility and business growth
- Act as a liaison between key clients and internal departments to ensure timely resolution of client queries and issues
- Coordinate with multiple departments to deliver seamless service to key accounts
Business Development Executive(B2B and B2C)
Prologic Web solutions Pvt Ltd
10.2019 - 01.2021
- Conduct thorough market research to identify potential franchisees and clients interested in GST services
- Actively seek out new sales opportunities through networking, cold calling, and other lead generation methods
- Set up meetings with prospective clients to understand their needs and present appropriate solutions
- Deliver compelling presentations and demonstrations of GST Suvidha Kendra offerings and software products
- Build and maintain strong, long-term relationships with clients to ensure ongoing business and referrals
- Develop and implement effective sales strategies to meet and exceed sales targets
- Negotiate terms and close sales agreements, ensuring mutual satisfaction and adherence to company policies
- Work closely with internal teams, including marketing and product development, to align sales strategies with company objectives
- Provide feedback from clients to assist in the enhancement of products and services
- Prepare and deliver accurate sales reports, forecasts, and performance analyses to management
- Stay updated on industry trends, market conditions, and competitor activities to inform sales strategies
Internship(Marketing)
Almighty Infraestate Pvt Ltd
06.2018 - 07.2018
- Conduct research on real estate trends, property values, and customer preferences
- Analyze competitor projects, pricing strategies, and marketing tactics
- Gather primary and secondary data through surveys, reports, and online research
- Compile research findings into detailed reports and presentations for management
- Identify target customer segments and their preferences to aid marketing strategies
- Provide data-driven insights to help optimize business strategies
Education
MBA - finance and marketing
APJ abdul kalam technical university
01.2019
BSc - physics and chemistry
CSJM University Kanpur
01.2015
COPA - Computer operator and programming assistant
NCVT & Gov of India
01.2014
Intermediate -
UP board
01.2012
High school -
UP board
01.2010
Skills
- Strategic Planning
- Negotiation
- Salesforce CRM software
- Time Management
- Communication skills
- Enterprise & Corporate sales
- Leadership
- Analytical skills
Languages
Hindi
English
Awards
- Limitless Performer 2023
- Limitless Performer 2024
Hobbies and Interests
- Traveling
- Photography
Disclaimer
I hereby declare that the information provided is true and correct to the best of my knowledge.
Timeline
Senior Executive (B2B & B2C)
CollegeDekho Academy
05.2022 - 02.2025
Senior Executive (B2B)
IndiaMART InterMESH Pvt Ltd
07.2021 - 05.2022
Business Development Executive(B2B and B2C)
Prologic Web solutions Pvt Ltd
10.2019 - 01.2021
Internship(Marketing)
Almighty Infraestate Pvt Ltd
06.2018 - 07.2018
BSc - physics and chemistry
CSJM University Kanpur
COPA - Computer operator and programming assistant
NCVT & Gov of India
Intermediate -
UP board
High school -
UP board
MBA - finance and marketing
APJ abdul kalam technical university
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