GOLDY RAGHUNATH
Associate Manager - Hospitality & Property Management
Pune
Summary
Dedicated and adaptable professional with eight years of combined experience in the hospitality and education sectors. Skilled in customer service, leadership, and strategic planning. Offers a unique perspective on problem-solving and collaboration from a strong foundation in both industries. Passionate about fostering growth and success within teams and organizations, committed to delivering exceptional outcomes and driving continuous improvement.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work History
Associate Manager - HPM
Lodha Group
07.2024 - Current
- Independently manage the daily operations of multiple luxury sales galleries, ensuring each site delivers a seamless, high-standard customer experience.
- Develop and implement gallery operational plans for new project launches, aligning with design, procurement, and construction timelines.
- Lead daily site audits across galleries and sample flats, proactively identifying issues in housekeeping, maintenance, lighting, and AV equipment.
- Conduct morning team briefings with F&B, security, valet, and reception staff to align daily appointments, schedules, and service standards.
- Supervise outsourced service providers, ensuring adherence to defined SOPs and timely issue resolution.
- Coordinate closely with internal teams (Design, MEP, Admin, etc.) for preventive and breakdown maintenance to avoid customer experience disruptions.
- Ensure premium upkeep of lobby areas, lounges, and front-desk zones at all times.
- Successfully standardized and documented SOPs across operational areas, improving accountability and service quality.
Exam Invigilator
IDP Education
11.2021 - 07.2024
- Checked student identification prior to admission into the exam venue.
- Monitored students during exams, ensuring they followed all regulations and instructions.
- Provided assistance to students during exams as needed.
- Managed seating arrangements for large numbers of students efficiently and effectively.
- Ensured confidentiality of examination material both before, during and after an exam session.
- Responded promptly to technical issues that arose during an exam session.
- Assisted with setting up computer-based examinations by checking systems were working correctly before the start of the exam session.
- Ensured exam room was set up with correct materials and equipment prior to start of exams.
- Provided support and guidance to invigilators who were new or inexperienced.
- Followed up with relevant staff members regarding any queries raised by students about their results or assessment criteria.
- Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
Front Office Executive
Solitaire World
10.2020 - 11.2021
Front Desk Receptionist
JW MARRIOTT
12.2018 - 03.2020
- Created reports based on data collected from front desk activities such as customer visits, appointment schedules.
- Maintained a clean reception area by tidying up furniture, magazines, and other items.
- Assisted with setting up meetings between clients and staff members when required.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Front Desk Agent
SHERATON GRAND
03.2018 - 12.2018
- Greeting guests upon arrival and making them feel welcomed.
- Administered check-ins & check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Coordinating with bell services.
- Being a source of information to guests on various matters such as transport, restaurant suggestions, things to do in and around the city.
Education
Bachelor of Science - Hospitality Administration And Management
Pune University
Pune, India01-2017
Skills
- Client engagement
- Organizational skills
- Excellent Communication
- Luxury guest relations
- Guest Experiences
- Travel Coordination
- Hospitality operations experience
- Staff Supervision
Accomplishments
- Received Ace Of Excellence Award April '25 - Lodha Group.
- Recievied Above and Beyond Award Twice - Lodha Group.
- STAR PERFORMER-IDP EDUCATION
- UPSELL CHAMPION FOR 3 CONSECUTIVE MONTHS-JW MARRIOTT.
- BEST GROOMED EXECUTIVE-JW MARRIOTT.
- BEST ASSOCIATE OF THE MONTH-SHERATON GRAND PUNE.
Timeline
Associate Manager - HPM
Lodha Group
07.2024 - Current
Exam Invigilator
IDP Education
11.2021 - 07.2024
Front Office Executive
Solitaire World
10.2020 - 11.2021
Front Desk Receptionist
JW MARRIOTT
12.2018 - 03.2020
Front Desk Agent
SHERATON GRAND
03.2018 - 12.2018
Bachelor of Science - Hospitality Administration And Management
Pune University
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