Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

GOLDY RAGHUNATH

Associate Manager - Hospitality & Property Management
Pune

Summary

Dedicated and adaptable professional with eight years of combined experience in the hospitality and education sectors. Skilled in customer service, leadership, and strategic planning. Offers a unique perspective on problem-solving and collaboration from a strong foundation in both industries. Passionate about fostering growth and success within teams and organizations, committed to delivering exceptional outcomes and driving continuous improvement.

Overview

7
7
years of professional experience
2018
2018
years of post-secondary education

Work History

Associate Manager - HPM

Lodha Group
07.2024 - Current
  • Independently manage the daily operations of multiple luxury sales galleries, ensuring each site delivers a seamless, high-standard customer experience.
  • Develop and implement gallery operational plans for new project launches, aligning with design, procurement, and construction timelines.
  • Lead daily site audits across galleries and sample flats, proactively identifying issues in housekeeping, maintenance, lighting, and AV equipment.
  • Conduct morning team briefings with F&B, security, valet, and reception staff to align daily appointments, schedules, and service standards.
  • Supervise outsourced service providers, ensuring adherence to defined SOPs and timely issue resolution.
  • Coordinate closely with internal teams (Design, MEP, Admin, etc.) for preventive and breakdown maintenance to avoid customer experience disruptions.
  • Ensure premium upkeep of lobby areas, lounges, and front-desk zones at all times.
  • Successfully standardized and documented SOPs across operational areas, improving accountability and service quality.

Exam Invigilator

IDP Education
11.2021 - 07.2024
  • Checked student identification prior to admission into the exam venue.
  • Monitored students during exams, ensuring they followed all regulations and instructions.
  • Provided assistance to students during exams as needed.
  • Managed seating arrangements for large numbers of students efficiently and effectively.
  • Ensured confidentiality of examination material both before, during and after an exam session.
  • Responded promptly to technical issues that arose during an exam session.
  • Assisted with setting up computer-based examinations by checking systems were working correctly before the start of the exam session.
  • Ensured exam room was set up with correct materials and equipment prior to start of exams.
  • Provided support and guidance to invigilators who were new or inexperienced.
  • Followed up with relevant staff members regarding any queries raised by students about their results or assessment criteria.
  • Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.

Front Office Executive

Solitaire World
10.2020 - 11.2021

Front Desk Receptionist

JW MARRIOTT
12.2018 - 03.2020
  • Created reports based on data collected from front desk activities such as customer visits, appointment schedules.
  • Maintained a clean reception area by tidying up furniture, magazines, and other items.
  • Assisted with setting up meetings between clients and staff members when required.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.

Front Desk Agent

SHERATON GRAND
03.2018 - 12.2018
  • Greeting guests upon arrival and making them feel welcomed.
  • Administered check-ins & check-outs.
  • Providing front desk services to guests.
  • Assigning rooms and taking care of administrative duties.
  • Coordinating with bell services.
  • Being a source of information to guests on various matters such as transport, restaurant suggestions, things to do in and around the city.

Education

Bachelor of Science - Hospitality Administration And Management

Pune University
Pune, India
01-2017

Skills

  • Client engagement
  • Organizational skills
  • Excellent Communication
  • Luxury guest relations
  • Guest Experiences
  • Travel Coordination
  • Hospitality operations experience
  • Staff Supervision

Accomplishments

  • Received Ace Of Excellence Award April '25 - Lodha Group.
  • Recievied Above and Beyond Award Twice - Lodha Group.
  • STAR PERFORMER-IDP EDUCATION
  • UPSELL CHAMPION FOR 3 CONSECUTIVE MONTHS-JW MARRIOTT.
  • BEST GROOMED EXECUTIVE-JW MARRIOTT.
  • BEST ASSOCIATE OF THE MONTH-SHERATON GRAND PUNE.

Timeline

Associate Manager - HPM

Lodha Group
07.2024 - Current

Exam Invigilator

IDP Education
11.2021 - 07.2024

Front Office Executive

Solitaire World
10.2020 - 11.2021

Front Desk Receptionist

JW MARRIOTT
12.2018 - 03.2020

Front Desk Agent

SHERATON GRAND
03.2018 - 12.2018

Bachelor of Science - Hospitality Administration And Management

Pune University

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GOLDY RAGHUNATHAssociate Manager - Hospitality & Property Management