Golla Lakshmi Pravallika
Data Analyst
Hyderabad
Summary
Dynamic and results-driven professional seeking a challenging position within a growth-oriented organization. Committed to leveraging skills and abilities to contribute effectively to team success and drive organizational goals. Eager to embrace opportunities for professional development and advancement, fostering both personal and company growth. Passionate about making a meaningful impact in a collaborative environment.
Overview
6
6
years of professional experience
Work History
Data Analyst
Tata Consultancy Services (TCS)
12.2022 - 03.2024
- Client: Cigna Healthcare.
- Worked as an offshore data analyst, handling data validation, extraction, and reconciliation.
- I communicated with onshore teams and business analysts for business requirement clarifications.
- Handled large data using Excel, consolidated the data as per the requirements, and performed the quality checks as well.
- Provided access management support as required by the business's needs.
- Worked on the Saviynt automation tool in order to automate the entire process followed for data access reconciliation.
- Delivered insights from raw datasets to support business decision-making.
- Managed large-scale data to ensure timely access to critical information for key stakeholders.
- Implemented business intelligence solutions to increase operational efficiency.
- Identified patterns and trends in large data sets and provided actionable insights.
- Generated ad-hoc reports to evaluate specific business requirements.
- Documented processes and procedures, improving team communication and knowledge sharing among colleagues.
- Improved IAM security by conducting regular audits and assessments of user access rights.
- Designed internal process improvements to automate repetitive tasks, shortening data delivery times.
Mainframe Production Support Executive
Tata Consultancy Services (TCS)
03.2020 - 03.2022
- Client: Kaiser Permanente.
- Provided 24/7 production support for batch jobs and online applications.
- Developed minor code enhancements, and performed unit testing.
- Executed SQL queries for ad hoc requests and data reconciliation tasks.
- Managed work orders, CRQs, and incident resolutions using ServiceNow.
- Communicated directly with clients to clarify requirements and updates.
- Conducted regular quality audits to maintain high standards and identify areas for improvement.
Mainframe Production Support Analyst
Tata Consultancy Services (TCS)
03.2018 - 03.2020
- Client: Fiat Chrysler Automobiles.
- Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.
- Analyzed functional specifications, and participated in design documentation.
- Developed and enhanced batch/online jobs using JCL, DB2, SORT, and Easytrieve.
- Conducted an impact analysis for requirement changes, and resolved defects.
- Handled client calls and ad hoc requests in ServiceNow.
- Involved in access management by providing project-level access for new associates.
- Worked under Agile methodology, and mentored new team members.
- Provided daily support with escalated ticket resolution and liaised with business and technical leads.
- Identified root causes of recurring problems to implement effective solutions.
Education
MBA - Human Resources Management
ANU
Vijayawada, Andhrapradesh03-2023
M.Sc. - Biotechnology
GITAM University
Visakhapatnam, Andhrapradesh01-2020
B.Sc. - Biotechnology
SPACES Degree College
Payakaraopeta, India04-2017
Intermediate - BiPC
Sri Prakash Junior College
Tuni, AP03-2013
SSC - Board of Secondary Education
Sri Prakash Vidyaniketan
Tuni, India04-2011
Skills
- Skillset : MS Excel, SQL, Data Analysis, MF Production Support,
- Tools: ServiceNow, Drive IT, Jira, Confluence, Sharepoint, Saviynt
Profile Summary
- Proficient Application Support Analyst, Tester, and Data Analyst with 7+ years of total IT experience.
- Skilled in Healthcare and Manufacturing domains with strong analytical and troubleshooting skills.
- Expertise in MS Excel operations, SQL querying, Data Validation, and Manual Data Reconciliation.
- Experienced in handling production support, data reconciliation, access management, and client communications.
- Highly organized and capable of managing multiple priorities and delivering results within deadlines.
- Strong communication skills with experience in handling client calls, meetings, and reporting.
Certifications and Achievements
- Awarded TCS “Star of the Month” (TCS Gems Recognition).
- Received multiple customer appreciations and E-Cards.
- Recognized for quick problem-solving and adaptability to new technologies.
Timeline
Data Analyst
Tata Consultancy Services (TCS)
12.2022 - 03.2024
Mainframe Production Support Executive
Tata Consultancy Services (TCS)
03.2020 - 03.2022
Mainframe Production Support Analyst
Tata Consultancy Services (TCS)
03.2018 - 03.2020
MBA - Human Resources Management
ANU
M.Sc. - Biotechnology
GITAM University
B.Sc. - Biotechnology
SPACES Degree College
Intermediate - BiPC
Sri Prakash Junior College
SSC - Board of Secondary Education
Sri Prakash Vidyaniketan
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