SHANTHI SURLA
Visakhapatnam,AP
Summary
Friendly Receptionist with 4-year background in reception settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
9
9
years of professional experience
Work History
Receptionist
Queen Dental Clinic
Visakhapatnam, India
12.2019 - Current
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Educated patients on postoperative care, including how to protect dental work and boost healing.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patients' dental health information, medical history and vital signs.
Receptionist
Chaitanya Junior College
Visakhapatnam, India
08.2018 - 09.2019
- Reviewed and discussed new students' academic credentials, interests and educational goals.
- Implemented career counseling path mandated by state, working with parents and students to implement new parent-teacher conference approach.
- Assisted high school seniors complete college applications and meet requirements necessary for graduation.
- Identified and addressed concerns of incoming students and parents.
- Used data to monitor students' progress and recommend solutions for improvement.
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Maintained positive relationships with students, faculty, alumni and administration.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
Receptionist
JBD Educatioanals Pvt Ltd
Visakhapatnam, India
04.2017 - 06.2018
- Kept reception area clean and neat to give visitors positive first impression.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Education
Associate of Arts - Bachelors of Arts
Andhra University
Degree04.2009
Skills
- Customer/Client relations
- Office administration
- Expense reporting
- Telephone skills
- Administrative support
Timeline
Receptionist
Queen Dental Clinic
12.2019 - Current
Receptionist
Chaitanya Junior College
08.2018 - 09.2019
Receptionist
JBD Educatioanals Pvt Ltd
04.2017 - 06.2018
Associate of Arts - Bachelors of Arts
Andhra University