Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

SHANTHI SURLA

Visakhapatnam,AP

Summary

Friendly Receptionist with 4-year background in reception settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

9
9
years of professional experience

Work History

Receptionist

Queen Dental Clinic
Visakhapatnam, India
12.2019 - Current
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Documented patients' dental health information, medical history and vital signs.

Receptionist

Chaitanya Junior College
Visakhapatnam, India
08.2018 - 09.2019
  • Reviewed and discussed new students' academic credentials, interests and educational goals.
  • Implemented career counseling path mandated by state, working with parents and students to implement new parent-teacher conference approach.
  • Assisted high school seniors complete college applications and meet requirements necessary for graduation.
  • Identified and addressed concerns of incoming students and parents.
  • Used data to monitor students' progress and recommend solutions for improvement.
  • Assessed student's abilities and recommended degree programs to highlight strengths.
  • Maintained positive relationships with students, faculty, alumni and administration.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.

Receptionist

JBD Educatioanals Pvt Ltd
Visakhapatnam, India
04.2017 - 06.2018
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.

Education

Associate of Arts - Bachelors of Arts

Andhra University
Degree
04.2009

Skills

  • Customer/Client relations
  • Office administration
  • Expense reporting
  • Telephone skills
  • Administrative support

Timeline

Receptionist

Queen Dental Clinic
12.2019 - Current

Receptionist

Chaitanya Junior College
08.2018 - 09.2019

Receptionist

JBD Educatioanals Pvt Ltd
04.2017 - 06.2018

Associate of Arts - Bachelors of Arts

Andhra University

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