Gollapudi Vishnu Priya

• Provided timely assistance to customers via live chat channels, ensuring a high level of professionalism at all times.
• Managed a high volume of inbound chats while maintaining excellent quality
• standards and adhering to established procedures.
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
• Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
• Created user accounts and assigned permissions.
• Developed knowledge base of frequently asked questions and solutions, facilitating faster issue resolution.

Offered strategic advice and guidance to team members.

Verified all parameters met by agents to achieve excellent performance.

Assisted leadership and quality team in managing process and for process

enhancement.

Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.