Golu Nigwal
Indore MP
Summary
Dynamic food and beverage professional with extensive experience at Radisson Blu Hotels, excelling in guest satisfaction. Proven track record in increasing footfall and enhancing service standards, while effectively managing budgets and leading teams. Adept at menu planning and leveraging feedback to drive continuous improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager - Food & Beverage Service
Radisson Blu Hotel
Indore
01.2025 - Current
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Created monthly financial reports to analyze sales trends, other expenses related to the food and beverage department.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Developed marketing strategies aimed at increasing business through promotions or targeted campaigns.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
Senior Food & Beverage Executive
Radisson Blu Hotel
Indore
12.2022 - 12.2024
- Overall responsible for all outlets, the 4 Restaurant, In room Dining, 220 keys and 6 Banquet hall in the Hotel.
- Reporting hierarchy – Food & Beverage Manager and Food & Beverage Director.
- Responsible for Increasing footfall in F&B outlets.
- Maintenance of service standards and prompt resolution of any guest complaint.
- Food promotions.
- Staff rostering and allocation.
- Menu planning.
- Vendor networking for out sourced services provided to guests.
- Suggest new initiatives that the hotel can undertake, that will help increase revenue or guest satisfaction and delight.
Food & Beverage Executive (Lead Second)
Lemon Tree Hotels
Ahmedabad
10.2021 - 12.2022
- Overall responsible for all outlets, the banquet & conference hall in the Hotel.
- Responsible for the F&B Outlets Operation.
- Responsible for increasing footfall in F&B.
- Maintenance of service standards and prompt resolution of any guest complaint.
- Food promotions.
- Staff Rostering and allocation.
- Menu planning.
- Vendor networking for out sourced services provided to guests.
- Suggest new initiatives that the hotel can undertake, that will help increase revenue or guest satisfaction and delight.
Food & Beverage Executive
K10 Resort & Café
Betma, Indore
09.2020 - 09.2021
- Overall responsible Restaurant and In room Dining.
- Reporting hierarchy: F&B Manager.
- Responsible for Increasing footfall in F&B outlets.
- Maintenance of service standards and prompt resolution of any guest complaint.
- Food promotions.
- Staff Rostering and allocation.
- Menu planning.
- Suggest new initiatives that the hotel can undertake, that will help increase revenue or guest satisfaction and delight.
Food & Beverage Executive
Playotel
Indore
07.2019 - 03.2020
- Reporting hierarchy – Food & Beverage Manager.
- Responsible for Increasing footfall in F&B outlets.
- Maintenance of service standards and prompt resolution of any guest complaint.
- Food promotions.
- Staff rostering and allocation.
- Menu planning.
Food & Beverage Executive
Lemon Tree Hotels
Indore
02.2017 - 06.2019
- Guest Service Executive from - 2019.
- Guest Service Supervisor from - 2018.
- Guest Service Associate from - 2017.
- Responsible for Increasing footfall in F&B outlets.
- Maintenance of service standards and prompt resolution of any guest complaint.
- Food promotions.
- Staff rostering and allocation.
Guest Service Associate
Four Season Restaurant
Indore
01.2016 - 01.2017
- Responsible for Increasing footfall in F&B outlets.
- Maintenance of service standards and prompt resolution of any guest complaint.
- Food promotions.
Guest Service Associate
Hotel Golden Treat Hotel
Indore
09.2014 - 10.2015
- Guest Service Associate from – Sep- 2014 to Sep -2015.
- Checked on guests during meals to ensure satisfaction with each course.
- Resolved customer complaints in a polite manner according to company policy.
- Provided exceptional service to high volume of daily customers.
Education
Hotel Management -
Mountain Institute of Management & Technology
New DelhiBachelor of Computer and Application -
Makhanlal Chaturvedi University
BhopalSelling Skills Training -
ICICI Academy
IndoreSkills
- Customer satisfaction
- Feedback evaluation
- Adaptability and flexibility
- Corporate social responsibility
- Teamwork
- Event Management
- People Management
- Leadership
- Budget assistance
- Customer relations
- Menu planning
Websites
Certification
FSSAI – Food Safety Training and Certification
Accomplishments
- Highest Scores achiever for exceptional Guest satisfaction
- Awarded for getting Highest Reviews in TripAdvisor and online platform.
- Awarded for best Employee of the month from Lemon Tree Hotel Indore.
- Got Appreciation Letter from Lemon Tree Hotels Corporate Office by Managing Director.
- Got Appreciation Letter From Lemon Tree Hotels Corporate Chef.
- Got Appreciation Letter From Radisson Blu Hotel, Indore.
- Got Appreciation Letter From Mr. Chan Santoshi President of Suriname.
Hobbies and Interests
- Watching Motivation Video
- Reading Novels
Languages
- English
- Hindi
Personal Information
- Father's Name: Pannalal Nigwal
- Mother's Name: Santosh Bai Nigwal
- Date of Birth: 10-June-1995
- Nationality: Indian
- Marital Status: Married
Timeline
Assistant Manager - Food & Beverage Service
Radisson Blu Hotel
01.2025 - Current
Senior Food & Beverage Executive
Radisson Blu Hotel
12.2022 - 12.2024
Food & Beverage Executive (Lead Second)
Lemon Tree Hotels
10.2021 - 12.2022
Food & Beverage Executive
K10 Resort & Café
09.2020 - 09.2021
Food & Beverage Executive
Playotel
07.2019 - 03.2020
Food & Beverage Executive
Lemon Tree Hotels
02.2017 - 06.2019
Guest Service Associate
Four Season Restaurant
01.2016 - 01.2017
Guest Service Associate
Hotel Golden Treat Hotel
09.2014 - 10.2015
Hotel Management -
Mountain Institute of Management & Technology
Bachelor of Computer and Application -
Makhanlal Chaturvedi University
Selling Skills Training -
ICICI Academy
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