Gomathi

• Having experience in troubleshooting Citrix Director, Citrix Studio, vSphere, and vCal.
• Having troubleshooting experience with Citrix client profiles and end-user issues.
• Worked on health check monitoring of Citrix servers and VMs, including hypervisor and power management checks.
• Have supported virtual machines such as Azure, Vblock, PBS, and Robotic VMs.
• Handling VM issues such as login, latency, access, disk space, housekeeping, and rebuild.
• Handling Citrix issues such as server hang, disk space issues, seamless issues, profile reset, and application issues.
• Manage changes in the Citrix environment.
• Provide assistance and training to other engineers.
• Proficient in incident and problem management.
• Provided technical support and troubleshooting to end users accessing applications via Citrix XenApp.
• Worked on Jira tasks related to Unified Profile Management and FSLogix solutions.
• Clean up the users' old profiles via the respective share path to make sure all users have their latest profiles.
• Performed a profile reset on UPM and FSLogix shares.
• Update all the UPM documents with the latest implemented changes and policies to make sure all updated documents are available on SharePoint for review.
• Involved in UPM and FSlogix testing for any environment new build change and reporting the issues and performed the regression activities
• Tested new versions of applications prior to deploying them into production environments.

Peoplesoft

• Monitored scheduled jobs, and loaded the source files into the AROW automation program.
• Created SQL scripts and resolved ServiceNow user incidents according to their specifications.
• I have done the GL file tracker and updated the dashboard on a daily basis.
• Performed root cause analysis to identify underlying causes of incidents.

HFM (Hyperion Financial Management)

• Every month, during business days, we process the PeopleSoft GL files and send them to the appropriate business team.
• Handling ServiceNow HFM incidents and user ad hoc requests, monitoring batch jobs, and their corresponding files.
• Troubleshooting and resolving all kickouts during file processing.

• More than 700 mailboxes were migrated from on-premises to O365 using a hybrid migration technique.
• Assigned licenses to mailboxes, handled employee creation, termination, FTP, SharePoint, and account access requests.
• Created and managed mailboxes, distribution lists, and public files.
• Reconfigure user mailboxes and troubleshoot outlook-related issues.
• Monitor the health check status and performance of VMware ESXi hosts and virtual machines.
• Increasing mailbox size and establishing inbound and outbound email policies for distribution groups.
• Troubleshooting Outlook and Lync difficulties.
  I worked on AD cleanup activities.
• Managed user accounts, permissions and access rights in Active Directory environment.