Summary
Overview
Work History
Education
Skills
Accomplishments
Products & Services and Hardware/Software & Technologies
Timeline
Generic

Gomathi

Chennai

Summary

Senior Administrator with 7 years of experience in Wipro , Earlier hands on experience in citrix xenapp , Unified profile management , FS logix solutions ,Hyperion Financial Management , Peoplesoft , windows. Currently seeking a position to make use of my skills and exp for my future career devolvement.

Overview

6
6
years of professional experience

Work History

Citrix Administrator

Wipro
Chennai
04.2021 - 01.2024
  • Having experience in troubleshooting Citrix Director, Citrix Studio, vSphere, and vCal.
  • Having troubleshooting experience with Citrix client profiles and end-user issues.
  • Worked on health check monitoring of Citrix servers and VMs, including hypervisor and power management checks.
  • Have supported virtual machines such as Azure, Vblock, PBS, and Robotic VMs.
  • Handling VM issues such as login, latency, access, disk space, housekeeping, and rebuild.
  • Handling Citrix issues such as server hang, disk space issues, seamless issues, profile reset, and application issues.
  • Manage changes in the Citrix environment.
  • Provide assistance and training to other engineers.
  • Proficient in incident and problem management.
  • Provided technical support and troubleshooting to end users accessing applications via Citrix XenApp.
  • Worked on Jira tasks related to Unified Profile Management and FSLogix solutions.
  • Clean up the users' old profiles via the respective share path to make sure all users have their latest profiles.
  • Performed a profile reset on UPM and FSLogix shares.
  • Update all the UPM documents with the latest implemented changes and policies to make sure all updated documents are available on SharePoint for review.
  • Involved in UPM and FSlogix testing for any environment new build change and reporting the issues and performed the regression activities
  • Tested new versions of applications prior to deploying them into production environments.

Production Support Engineer

Wipro
Chennai
08.2018 - 03.2020

Peoplesoft

  • Monitored scheduled jobs, and loaded the source files into the AROW automation program.
  • Created SQL scripts and resolved ServiceNow user incidents according to their specifications.
  • I have done the GL file tracker and updated the dashboard on a daily basis.
  • Performed root cause analysis to identify underlying causes of incidents.

HFM (Hyperion Financial Management)

  • Every month, during business days, we process the PeopleSoft GL files and send them to the appropriate business team.
  • Handling ServiceNow HFM incidents and user ad hoc requests, monitoring batch jobs, and their corresponding files.
  • Troubleshooting and resolving all kickouts during file processing.

Windows Administrator

Wipro
Chennai
08.2017 - 05.2018
  • More than 700 mailboxes were migrated from on-premises to O365 using a hybrid migration technique.
  • Assigned licenses to mailboxes, handled employee creation, termination, FTP, SharePoint, and account access requests.
  • Created and managed mailboxes, distribution lists, and public files.
  • Reconfigure user mailboxes and troubleshoot outlook-related issues.
  • Monitor the health check status and performance of VMware ESXi hosts and virtual machines.
  • Increasing mailbox size and establishing inbound and outbound email policies for distribution groups.
  • Troubleshooting Outlook and Lync difficulties.
    I worked on AD cleanup activities.
  • Managed user accounts, permissions and access rights in Active Directory environment.

Education

M.Tech - Software Engineering

Bits Pilani
03-2021

Bachelor of Arts - Biochemistry

Vellalar College For Women
Erode, Tamil Nadu
03-2016

Skills

    Citrix Xenapp

    Citrix Unified profile Management and FSlogix solutions

    Peoplesoft

    Hyperion Financial Management

    Windows

Accomplishments

    Got Shining start award for Office 365 Migration - 2017

    BU Award - 2020

Products & Services and Hardware/Software & Technologies

Windows:

Issue Tracking tools  : Wolken

Production Support( Peoplesoft & HFM)

Issue Tracking tools  : Servicenow

PS tools: AROW,Control M, SQL

HFM tools : Oracle Enterprise performance management system workspace and FDM (Financial Data Management)

Citrix

Issue Tracking tools  : Servicenow,Jira

Tools: Citrix studio,Citrix director, VCenter, Vcal

Timeline

Citrix Administrator

Wipro
04.2021 - 01.2024

Production Support Engineer

Wipro
08.2018 - 03.2020

Windows Administrator

Wipro
08.2017 - 05.2018

M.Tech - Software Engineering

Bits Pilani

Bachelor of Arts - Biochemistry

Vellalar College For Women
Gomathi