Gomathi Durairaj MBM

• Trained and supervised team members on collection procedures and best practices.
• Prepared reports on collection activities for management review and decision-making.
• Collaborated with other departments to streamline processes affecting collections workflow.
• Developed and improved procedures for collection of past due amounts.
• Trained new staff members on proper collection techniques, policies, and procedures.
• Identified potential areas of improvement in collections process and implemented changes accordingly.
• Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
• Monitored team performance metrics such as conversion rate, average time to collect payment.
• Advised senior management on best practices related to collections policies.
• Worked closely with sales teams to ensure proper invoicing processes were followed.

• Monitored ROTN Field team, updating collection requirements for optimal asset deployment.
• Led collections department to enhance operational efficiency and effectiveness.
• Handled customer complaints, negotiating payment arrangements to resolve issues.
• Prepared monthly reports analyzing payment collection performance.
• Conducted induction and refresher training on processes, products, and compliance for new and exiting employees.
• Created and implemented strategies to improve outstanding credit collections.
• Trained and mentored staff in best practices for collections success.
• Managed Quality Team, evaluating telecall performance of employees.

Fostered inspiring team environment through open communication and collaboration.

Established clear goals, overseeing daily operations to meet objectives.

Monitored team performance metrics, providing regular reports for strategic insights.

• Resolved customer complaints and negotiated payment arrangements effectively.
• Managed monthly performance metrics, achieving targets for resolution and recovery rates.
• Conducted periodic evaluations of agency and field executive performances.
• Ensured compliance with company policies during collection efforts on past-due balances.
• Tracked overall process success, implementing necessary adjustments for improvement.

• Facilitated management in meeting reporting obligations to enhance decision-making.
• Promoted a collaborative work environment to boost team productivity.
• Established targets and monitored monthly performance for consistent achievement.
• Collaborated with team members to achieve project objectives and meet deadlines.
• Provided support and guidance to colleagues, fostering a cooperative atmosphere.
• Introduced innovative ideas and solutions to improve team performance and outcomes.

• Collected EMI amounts from assigned portfolio to meet branch collection targets.
• Developed and maintained tracking system for incoming and overdue payments.
• Managed inbound and outbound calls to address customer inquiries effectively.
• Documented call details accurately within customer relationship management system.

• Processed company documentation, including invoices and payment checks.
• Completed general ledger with payroll entries for accuracy.
• Prepared invoices, expense reports, and payment memos efficiently.