Gomathi E

• Conducted root cause analysis on customer complaints to enhance product quality.
• Developed quality assurance protocols for manufacturing processes and product inspections, enhancing overall product reliability.
• Collaborated with production teams to implement corrective actions and improve standards.
• Analyzed top 5 defects and red bin issues, identifying critical areas for process improvement and contributing to quality enhancement.
• Reviewed DRM meeting notes with cross-functional team to align on project goals and ensure clear communication.
• Managed PPAP documentation and safety compliance to meet industry standards.
• Performed LLC verification and sustainability audit on production line to ensure compliance.
• Monitored product launch activities to ensure adherence to timelines and specifications.

• Conducted quality inspections on hardness testing equipment and materials to ensure compliance.
• Collaborated with engineering teams to resolve quality issues, improving product reliability and customer satisfaction.
• Developed and maintained comprehensive quality assurance documentation and reports.
• Managed major customer accounts, including Valeo in Chennai and Thailand, strengthening partnerships and ensuring quality expectations were met.
• Reviewed and updated PDCA and PPAP documents, supporting seamless product development and compliance with quality standards.
• Executed regular audits on production lines and internal processes to maintain standards.
• Performed sustainability audits to verify operational compliance with regulations.
• Prepared management information system reports for monthly meetings to facilitate decision-making.

Prepared a securing plan to address customer complaints effectively.

Managed customer complaints and submitted action reports, improving resolution processes.

• Prepared PPAP documents for wiper products, including armature, brush holders, and gear covers.
• Conducted yearly revalidation and updated layout plans versus actuals.
• Implemented continuous improvements, resulting in reduced complaint volumes.
• Executed layer audits for compliance, identifying gaps and ensuring adherence to standards.
• Facilitated monthly review and DRM meetings with shop floor teams to align objectives.
• Identified top defects, took corrective actions, and monitored implementation outcomes.
• Trained operators and upgraded multiskill levels for enhanced workforce capability.
• Resolved field and warranty complaints through systematic investigation and communication with stakeholders. and closed the issue and HD to existing process

• Customer Complaint Handling
• Wiper & Window Lift Motors complaint handling
• Cultivated strong relationships with major customers: Maruti, Hyundai, Ford, Nissan, and Valeo, enhancing customer satisfaction.
• 14 Quality Basis improvements and Layer audit conducted on Lines
• Monitored effectiveness of customer complaint actions, providing insights to management for continuous improvement.
• SQCD Meeting Conducted and OPL discussion
• In-house Rejection reduced
• Implemented OEE improvements to reduce quality-related downtime, contributing to overall operational efficiency.
• DOJO Training to New Joinees

• Oversaw training and development programs for blue collar associates, enhancing skills and knowledge.
• Managed faculty at dojo training center, ensuring effective program delivery.
• Conducted skill management assessments for all levels of BCA personnel.
• Executed smart manpower planning based on skill matrix analysis to optimize resources.
• Applied Kirkpatrick training methods for effective monitoring of training outcomes.
• Coordinated outbound training initiatives that promoted personal development and professional growth.
• Served as audit coordinator for IATF HSE internal and customer audits.
• Led coordination of employee near miss training sessions, strengthening safety practices and awareness.
• Product Audit planning, execution and deviation management
• Internal Product Auditor (A-Inspection, Q-Inspection, Z-Inspection) all BU(AS/TS/WS)
• Layout Inspection Plan Vs Actual Status all BU.
• Barrier Audit in All Business Units
• Plant Lessons learned coordinator
• POPA Audit all the Lines.
• 14 Q Basic LPC monitoring all the lines
• VDA 6.3 Internal Process Auditor
• Coordinated QAM assessment with production team to evaluate quality assurance. Coordinate with Production team

Roles and Responsibilities:

· Handling Instruments & Gauges – Calibration

· Operated CMM, contour measuring machine, roundness tester, and roughness tester to conduct precise measurements and inspections.

· Rockwell Hardness Tester, Vickers Hardness Tester

· Precision instruments (Vernier, Micrometer, Dial Gauges, Height Gauge)

· MSA Study (R&R, Attribute, Linearity, Bias)

· Executed spectrometer analysis to evaluate material composition and ensure quality standards.

· Gear Tester (Lead and Profile) Checking Incoming Inspection, Final inspection, Supplier Gauges Calibration status

· Executed CMM inspection and calibrated gauges to ensure precision in a controlled environment.

Oversaw final product inspections to guarantee quality standards were met.

• Assisted in operating machinery for polymer production and packaging processes.
• Maintained cleanliness and organization of the production area for safety compliance.
• Collaborated with team members to ensure smooth workflow during shifts.