Keen to learn and work on Data Engineer and Analytics
GOMATHI G
System Administrator @ TCS
Thirupattur,TN
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and mindful approach. Highly effective at problem solving and delivering the user requirements. Having 3 Years of progressive IT experience - seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Systems Administrator
Tata Consultancy Services
Bangalore, India, India
01.2019 - Current
- Provided triage and second-level support for issues under Network,Vmware and Windows.
- Worked with user's query,requirements and resolved based on Incidents or requests undertaken.
- Oversaw IT activities to maintain operations,Housekeeping and Health checks
- Installed,upgraded and applied fix for internal and third party applications.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
- Basic VmWare operations - VM Build and provisioning,ISO Mounting,Set boot delay,VLAN and IP Assigning and other user requested Activities.
- VM decommissioning for outdated servers or user requested servers
- DHCP reservations and Deletions.
- Managed over 50-100 customers requests per day.
Technical Support
Dynamic Computer services,Gopalapuram
Chennai, India, India
01.2018 - 12.2018
- Resolved technical support and Product inquiries for Employer's partners/Users regarding Firewalls, Networking ,Anti-viruses,Hardware /Software requirements
- Defined and documented technical support best practices for O365 and Microsoft License updates,Symantec License activation and O365 technologies
- Evaluated and responded to incoming sales leads and requests for technical support assistance
- Assisted customers in identifying issues and explained solutions to restore services, and functionality
- Collaborated with third party vendors support for typical challenges for User's issue
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Configured hardware, devices and software to set up work stations for employees
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Offered remote support for cloud-based and web-based clients via phone, email and chat
- Provided support for networking Issues and License activations for both in-house users and customers.
Education
B.Tech - Information Technology
RMD Engineering College
Thiruvallur,TN 01.2014 - 01.2018
Higher Secondary Schooling -
Aditya Vidhyashram
Puducherry, PY 01.2013 - 01.2012
Skills
Technical Skills - Technical Troubleshooting from L1 to L3 level to the users Windows Vmware administration and activities Windows server management and Patching IP Addressing and Subnetting DHCP reservation-Add and deletion Active Directory Vmware Builds and Decommissioning servers
Personal Skills- Good organizational skills Independent working Verbal and Written Communication Team Collaboration Quick Learning and aspire to learn technologies Problem solving and public speaking
Certification
ITIL Foundation certification -Peoplecert
Interests
Timeline
ITIL Foundation certification -Peoplecert
11-2019
Systems Administrator
Tata Consultancy Services
01.2019 - Current
Technical Support
Dynamic Computer services,Gopalapuram
01.2018 - 12.2018
B.Tech - Information Technology
RMD Engineering College
01.2014 - 01.2018
Higher Secondary Schooling -
Aditya Vidhyashram
01.2013 - 01.2012