Gomathy Subramanian

Senior Business Analyst
Chargebee – Professional services
* Partner with global clients across diverse domains including Ecommerce, SaaS, FinTech, and Subscription businesses, gathering requirements through discovery calls, workshops, and stakeholder interviews.
* Translate client needs into clear requirement documentation, user stories, process flows, technical design docs, and Statements of Work (SOWs) while ensuring alignment with product capabilities.
* Solution complex CRM, ERP, and CPQ integrations (Salesforce, NetSuite, HubSpot, etc.) by analyzing both systems, identifying gaps, and designing scalable workflows to bridge them.
* Work closely with Sales team during pre-sales to analyze RFPs, present solutions, and support prospects with functional and technical clarity.
* Collaborate with Product Managers, Developers, and QA teams to refine scope, prioritize features, estimate effort, and ensure timely delivery using Agile methodology (SAFe 4.0 certified).
* Serve as the primary liaison between client stakeholders and internal teams, simplifying technical details for non-technical audiences and ensuring accurate interpretation of requirements.
* Conduct peer reviews and requirement validations, leveraging prior QA expertise to strengthen accuracy, completeness, and alignment with business goals.
* Prepare handover documents, flowcharts, and release notes to enable smooth transitions to development, testing, and client teams.

WallStreetEnglish – Senior QA Analyst

* Conducted testing and validation for language learning platforms.
* Documented defects and worked with business teams to ensure requirements were met.
* Assisted in test planning and reporting while gaining experience in business process understanding.

Cognizant – QA Analyst

* Executed functional and regression testing for ERP and CRM systems.
* Collaborated with business analysts to ensure requirements were accurately implemented.
* Participated in Agile ceremonies, sprint reviews, and contributed to process improvements.
* Prepared test plans, test cases, and defect reports, gaining exposure to business workflows and analysis.