Gonnabattula Lokesh Kumar
Bhimavaram
Summary
Associate with over 2+ years of experience at Amazon Development Centre, India, specializing in customer inquiry resolution and technical solutions. Proficient in troubleshooting both hardware and software issues, ensuring high levels of customer satisfaction. Demonstrated ability to analyze problems and implement effective solutions in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Associate
Amazon Development Centre India Pvt. Ltd
Hyderabad
08.2019 - 03.2022
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Monitored ticketing system queues for incoming requests from customers.
- Configured, maintained, and monitored computer systems for optimal performance.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Assisted customers with troubleshooting software and hardware issues.
- Assisted users with password resets and account lockout resolutions.
- Conducted regular system maintenance and software updates to ensure operational efficiency.
- Provided real-time support via phone, email, and chat to address customer technical concerns.
- Provided remote assistance to end-users when needed.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
- Maintained positive working relationship with fellow staff and management.
Education
B.TECH - Electronics And Communications Engineering
Swarnandhra College of Engineering And Technology,
Narsapur04-2016
Intermediate - MPC
Aditya Junior College
Bhimavaram04-2012
High School -
Vijnana Bharathi EM School
Bhimavaram04-2010
Skills
- Technical troubleshooting
- Network configuration
- Operating system installation
- Remote support
- System maintenance
- Customer service
- Ticketing systems
- Software updates
- Email communication
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Accomplishments
· Recognized with 2 Dazzler Awards and 1 Master Blaster Awards.
· Felicitated with 2 spot awards for outstanding work & for displaying various leadership principles in work culture Appreciated for hands on various tools technical support.
Tools
- Solarwinds
- Service Now
Declaration
- I hereby declare that the information provided above is true and to the best of my knowledge.
Timeline
Associate
Amazon Development Centre India Pvt. Ltd
08.2019 - 03.2022
B.TECH - Electronics And Communications Engineering
Swarnandhra College of Engineering And Technology,
Intermediate - MPC
Aditya Junior College
High School -
Vijnana Bharathi EM School
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