Swapnil Joshi

Amdocs Billing Product – [Modules: Customer Management, Subscriber Resource Management , Replenishment Management ]

Client: Major Telecom Players of world using Amdocs Products . AT &T, Sprint, Excelcom, BMCC, VodafoneTeam Size: 12Technologies & Tools: C++, Java , UNIX, Shell Scripts, SQL on Solaris, Itanium, Linux platforms

Project Experience Summary:

• Mentoring new team members and building team and with Core Product Support Expertise in gradual span of time for vast number of modules and shared this refined knowledge with all team members.
• Kept up Go the extra mile approach by implementing continuous improvement of productive tools .
• Developing Out of box thinking skills for team to increase productivity.
• Supervising additions/ modifications of exit points for change in core product behavior scope in CM/SRM.

Responsibilities:

• Successfully gained trust of up line management by demonstrating high availability and communication standards.
• Handling critical issues raised by client and pushing issue to closure direction by interacting all relevant amdocs teams.
  
• Enhancing quality of support by understanding USCC Business and production System
  
• Attending the ongoing issues arising of this real-time application and providing all support.
  
• Analyzing Log Files, Data Dumps and Configurations of production system in critical hour
  
• Managing and resolving trouble shoot problems independently and with the team
  
• Developing independent tools for the team to simplify analysis process in future usage.

Amdocs Billing Product – [Modules:  Online Charging, Transaction Broker (TRB) , Customer Management, Subscriber Resource Management , Replenishment Management ]

Client: Major Telecom Players of world using Amdocs Products . AT &T, Sprint, Excelcom, BMCC, Vodafone

Team Size: 12

Technologies & Tools: C++, Java , UNIX, Shell Scripts, SQL on Solaris, Itanium, Linux platforms

Project Experience Summary:   

• Gained Core Product Support Expertise in gradual span of time for vast number of modules and shared this refined knowledge with all team members.
  
• Shared Core product knowledge with different delivery CR projects of billing CR like Globe, AMX & USCC clients.
• Kept up Go the extra mile approach by implementing continuous improvement of productive tools .
• Showcased Out of box thinking skills for team to increase productivity.
• Supervising additions/ modifications of exit points for change in core product behavior scope in CM/SRM. 
  

Projects:

• Project MWTCHIPT :  MWTCHIPT is Console based application to identify Chipset Name and provide Chipset information about chipset like Device Id, Vendor Id and Other PCI Configuration Information using an indigenous driver which can access device information.
• Project UWLKMT1 : interacts with Keyboard’s I/O ports for performing Utility Testing of Fujitsu’s Keyboard using this Driver which can read/write on I/O memory ports.
• Project I-TOP : It is a tool to perform functionality testing of Fujitsu’s SCSI Tape Drives such as Read/Write Operation, Data Transfer Error Rate performance, CE Volume Testing. This tool is developed using C on Linux/Solaris and VC++ on Windows using same model.

  
  

• Project Hard-Pro : It is a Development & Enhancement project for Fujitsu’s TMP Division of Japan. The objective of this project is to develop and deliver test programs for performing testing of Company’s Devices on Windows platform in mass production. The testing can be in nature of identification of Functionality testing. This is a twin-project of Project DVT.

Technologies : VC++ (MFC) , WDK, Windows Driver Development Kit on Windows Platforms; C & SCSI Driver Development on Linux Platforms, Ant Script

Team Size : 6-12

Role:

• Learnt on the job developing application which can access hardware using indigenous common hardware access driver for PCI Bus Read/write, ASM Bus Read/Write etc.
  
• Enhanced existing functionalities of I-TOP tool as per requirements from Client.
  
• Handled SCSI specifications of new MTUs to provide support on them and improvise CUI of tool
  
• Have Developed and Executed test cases for maintaining Fujitsu’s Quality Standards.
  
• Developed Common Hardware Access Driver for performing Read/Write operations on different parts of Chipset like PCI Bus, ISA Bus, SM Bus and IO Ports.
  
• Prepared high & low level Design documents and analysed requirements for project and impact.

Project Name : CISCO-QTC-BI :The Objective of team QTC-BI was to provide B1 Services to QTC (Quote To Cash) Department of Cisco Inc. QTC-B1 maintains and supports different dashboards used by Cisco Management & Business Stack Holders. This dashboard works on the basis of data extracted from data warehouse provided by Oracle.

Team Size :  6

Technologies: SQL & PL/SQL (Oracle), Informatica, Toad, Dollar Universe, Remedy Case Tool Platform: UNIX, Windows (for using Toad)

Role:

• Maintained SQL and PL/SQL packages used by data warehouse for changing requirements.
  
• Created Informatica mappings for stable versions of PL/SQL packages and provided support for Dashboards as per requirements and provided Software and Maintenance support for the Project.
  
• Handled preparation of Design documents for handling queries and packaging of the developed components to be deployed in production environment and provided support till user acceptance.
  
• Ensured supporting activities of Data extracting, cleansing and transforming from different sources.
  

Team Size: 3

Duration: 7 Months

Technologies: ASP.Net, VB.Net, C#.Net and SQL Server 2000

Description: This project represents automated tracking of Indent Vouchers received by Depot. The purpose of this project was to automate the voucher order process and provide interface which is easy to use and quick report for status of voucher. ASP.Net based web interface was used which provides access to application using intranet.

Role: Independently designed and developed the entire application