Gopakumar K M

Otis Elevators, founded in 1853 by Elisha Otis, is a leading manufacturer of elevators, escalators, and moving walkways. The company is headquartered in Farmington, Connecticut, and is known for its innovative safety elevators, which include the first safety brake system that prevents elevator accidents. Otis has a significant global presence, maintaining over 2.4 million customer units worldwide and operating in more than 200 countries and territories. The company emphasizes innovation, safety, and service, aiming to enhance urban infrastructure and improve the way people move in cities. Otis Elevators, founded in 1853 by Elisha Otis, is a leading manufacturer of elevators, escalators, and moving walkways. The company is headquartered in Farmington, Connecticut, and is known for its innovative safety elevators, which include the first safety brake system that prevents elevator accidents. Otis has a significant global presence, maintaining over 2.4 million customer units worldwide and operating in more than 200 countries and territories. The company emphasizes innovation, safety, and service, aiming to enhance urban infrastructure and improve the way people move in cities.

• Oversaw daily posting of payments to customer accounts.
• Contacted customers to discuss late payments and options for remitting amounts due.
• Created daily and weekly cash reports for accounting management.
• Worked with legal resources and recovery teams to manage default issues.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
• Established procedures for collection of past due amounts.
• Conducted investigations of customer accounts and payment histories.
• Accessed credit records to evaluate customer credit histories.
• Supervised staff of collectors, monitoring phone calls and letters.
• Conducted thorough credit reviews to assess risk levels and make informed decisions on extending credit or initiating collections actions.
• Collaborated with cross-functional teams to address customer disputes and resolve billing issues promptly.
• Improved overall collections efficiency by implementing strategic collection plans and processes.
• Created comprehensive reports on collection activities, highlighting key performance indicators and areas for improvement.
• Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
• Drafted correspondence to debtors regarding their overdue accounts.
• Created reports for management on past due accounts and delinquency rates.
• Identified potential areas of improvement in collections process and implemented changes accordingly.
• Established relationships with key contacts at major clients' organizations.
• Managed accounts receivable, collections and credit activities for a large customer base.
• Developed procedures to ensure timely collection of payments from customers.
• Analyzed customer payment trends and developed strategies to reduce overdue accounts.

• Currently work as Assistant Manager for Collections and cash applications team
• Finance and Accounts, Implementing accounting/financial systems with a view to ensure smooth Accounting operations.
• Handling quarterly and Annual Auditing process
• Debtors and creditors age wise analysis and verification.
• Practical working knowledge and management experience of end to end keeping, AR, Cash application and GL Activities.
• Reporting Internal Audit observations to management.
• Managed accounts payable and receivables, raising invoices, reconciling accounts and processing cash transactions.
• Established daily priorities and organised workloads to maximise productivity.
• Coordinated financial services for multiple clients and maintained strict compliance standard and controls.
• Increased transparency of financial operations to prepare for external audits.
• Handled customer and employee finance queries, complaints and concerns, resolving with balanced solutions.
• Achieved debt collection targets in line with agreed deadlines.
• Assessed client needs and investigated different courses of action.
• Chased up overdue payments to offer assistance in difficult situations and set up payment plans.
• Processed client payments following company regulations, financial policies and procedures.
• Scheduled training sessions for staff to enhance skills, maximise potential and improve methods.
• Hired and supervised accounts receivables assistant to achieve objectives, elevate performance and apply best practices.
• Updated accounting journals and company general ledgers to be prepared for distribution to executives upon request.
• Supervised team of accounting professionals and motivated performance to meet objectives.
• Reviewed key metrics routinely to proactively adjust policies and procedures.
• Contributed financial information to strategic plans and reviews and implemented production, productivity, quality and customer-service standards.
• Guided teams of accounting agents, delivering positive reinforcement and constructive feedback to encourage task completion.
• Selected, trained, assigned, scheduled and coached employees and communicated job expectations.
• Managed the hiring processes within the company, dealing with matters including writing adverts, reviewing CVs, interviewing and selecting candidates.
• Organised staff development training based on team gaps and requirements.
• Created succession plans and promotion paths for staff, promoting retention and leadership continuity.
• Supported senior leadership by capturing big picture data for project status updates, benefits analysis and corrective action planning.
• Directed operational and administrative procedures to keep organisation in compliance with rules, regulations and internal policies.
• Identified and implemented process changes to improve reporting time and quality.
• Reconciled monthly bank statements and resolved discrepancies.
• Kept detailed records of customer interactions for future reference.

• Worked Senior Business Analyst for General Ledger Process
• Worked on the GL entries and preparing Journals
• Journal books to be matched as per Bank Passbook and cash book
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• Posted accounts receivable payments made by cash, cheque or credit card payments.
• Accurately performed daily cash functions, including A/P and A/R tracking, budgeting, payroll transactions, expense management and various reconciliations.
• Coordinated month-end closing processes to ensure completion ahead of aggressive deadlines.
• Kept internal financial controls aligned with Generally Accepted Accounting Principles (GAAP) and International Financial Reporting Standards (IFRS).
• Produced monthly and year-end closing statements, financial documents and invoices.

• Worked in the mortgage process as customer service analyst for 3 Years.
• Working on the loan service request for St George bank, validating customer documents and Approve the loan request
• 20211 till 2013 October worked as Senior service Analyst for Finance and Account process
• Working on the cash application request for the customers, client worked for Pearson Shared services
• Approving payments and application in Esker tool.
• working on the payment re-conciliation with RTR team and work on the Interco company transfer requests
• Improved service quality and increased sales by developing strong knowledge of company's products and services.
• Managed all client inquires through resolution to enhance customer satisfaction ratings.