Gopakumar P
Chennai
Summary
Ambitious and results-oriented Principal and Academic Administrator with over 23 years of experience in creating strategic alliances with organizational leaders to effectively align with and support various initiatives. Skilled in building and retaining high-performing teams, resolving problems, improving customer satisfaction, and driving overall operational improvements. Known for consistently saving costs while increasing profits.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Principal and Head - Human Resources
Bharathidhasanar Group of Schools
Arakkonam
04.2023 - Current
- Acted as School Principal for two branches (CBSE), handling academic and administrative tasks.
- Managed HR sourcing, recruitment, and operations for 7 schools in diverse locations.
- Planned and executed recruitment, selection, and onboarding processes for new employees. Managed performance evaluations and employee relations to ensure a positive work environment. Handled payroll processing, EPF enrollment, and HR policy creation.
- Established HR manual, implemented diverse checklists, and optimized formats
- Introduced and successfully integrated employee management software into team operations. Established and deployed school management software effectively within the organization.
- Provided comprehensive support for group's IT infrastructure, overseeing mail system implementation and collaborating on website creation.
- Played an active role in selecting textbooks, supporting the curriculum, and obtaining CBSE affiliation
- Communicated with government officials to ensure compliance with Tamilnadu education regulations for school recognition
- Managed platforms SARAS and OASIS of CBSE for group schools
- Provided mentorship to staff in the computer science department for improved performance.
- Supported non-teaching departments (transport, housekeeping, stores, security) in daily operations
- Part of vendor management and procurement process for the group.
- Developed, implemented and evaluated school policies and procedures.
- Ensured that all classrooms are equipped with necessary materials needed for successful instruction delivery including textbooks, computers, lab equipment .
- Served as a liaison between school administration, local government agencies and external organizations involved in providing educational services.
- Supervised administrative staff responsible for student records, health services, transportation and food services.
- Managed budgeting process for school operations including personnel hiring, supplies procurement and facility improvements.
- Organized regular meetings with faculty members to discuss issues related to instruction, assessment strategies and classroom management techniques.
- Presented resources and opportunities to teaching staff for further professional development and curriculum training courses.
Content Manager
NSE IT
Chennai
04.2022 - 04.2023
- Led content development team at three PAN India locations
- Provided support for amending the quality manuals of the content management process, ensuring their relevance to current scenarios.
- Monitored the new automation process of the content management team.
- Conducted performance reviews for team members.
- Ensured compliance with regulatory requirements and industry standards.
- Ensured compliance with industry regulations and company policies.
- Oversaw daily operations, maintaining efficiency and quality standards.
Principal
Bharathidhasanar Matric Hr. Sec. School
Arakkonam
09.2020 - 04.2022
- Led and supervised teachers, ensuring smooth daily school operations
- Managed examinations, various committees, and departments
- Managed admissions, parent/student requests, records, payroll, staff performance reviews, training, academics, and quality audits.
- Designed and implemented innovative initiatives to enhance learning outcomes
- Maintained compliance with educational standards and regulations
- Promoted a conducive atmosphere for productive learning
- Facilitated frequent staff meetings and organized professional development sessions
- Engaged with parents and the community to support student success.
- Supervised administrative staff responsible for student records, health services, transportation and food services.
GM Operations
Jayam Academy
Chennai
09.2016 - 06.2020
- Managed general business operations, sales, marketing, and academic operations.
- Led transformation of a startup into a reputable company specializing in competitive exam preparation
- Successfully implemented budgeting procedures, training modules, scheduling systems, and contract negotiation protocols.
- Enhanced operational success through implementing effective staffing, training, safety protocols, and customer service practices
- Created quality policy, documents, and checklists for QMS.
- Collaborated with senior management on strategic planning initiatives.
- Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Guided management and supervisory staff to promote smooth operations.
- Designed sales and service strategies to improve revenue and retention.
Head - Initiatives
Kaligi Ranganathan Montford Group of Schools
Chennai
06.2014 - 07.2016
- Implemented new initiatives and managed technical infrastructure
- Successfully built and coached an effective IT/CSC team, implementing innovative syllabi.
- Managed QMS, organized various events and executed Digital Marketing activities.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Centre Head
NIIT LTD
Chennai
04.2013 - 05.2014
- Managed business operations, sales, marketing, and academics at Adayar and T-Nagar centers
- Maintained strict compliance with QMS ISO principles while also improving operational planning.
- Managed all aspects of center operations, including staff supervision, excellent customer service delivery, and adherence to company policies.
- Coordinated and executed marketing strategies to boost student enrollment and generate revenue.
- Handled budgeting, financial reporting, and resource allocation to maximize operational efficiency.
- Resolved customer complaints in an effective manner while maintaining quality standards.
- Monitored financial performance of the organization against established targets.
- Coordinated professional development opportunities for staff members.
- Provided guidance on professional development opportunities for staff members.
- Developed and managed annual operating budget for center.
- Conducted regular staff meetings to discuss department objectives and goals.
Territory Technical Head
NIIT LTD
Chennai
04.2010 - 03.2013
- Led technical and academic operations, ensuring student performance and quality assurance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
Team Leader – Territory Education Delivery
NIIT LTD
Chennai
06.2007 - 03.2010
- Supported quality education delivery across Tamilnadu centers.
Senior Technical Support Officer
HCL Technologies Ltd, BPO Services
Chennai
03.2007 - 06.2007
- Handled US customer support for Comcast Communications.
Senior Technical Support Executive
Sutherland Global Services PVT Ltd
Chennai
09.2005 - 03.2007
- Supported US customers of Hewlett-Packard Desktop Division
- Received Best Revenue Generation Award for the month and Best Agent Award from the company and the client (HP).
PGT Computer Science
Jay Hind Silver Jubilee Mat. Hr. Sec. School
Chennai
07.2000 - 09.2005
- Taught computer science to classes 11 and 12, achieving 100% results
- Developed and implemented computer science curriculum, lesson plans, and assessments
- Conducted practical lab sessions and ensured students' proficiency in programming and computer applications
- Supported school administration and coordinated government-related school works.
Education
Master of Science -
Periyar University, Salem
Salem, Tamilnadu03.2020
Bachelor of Education -
IGNOU, New Delhi
New Delhi01.2005
GNIIT: Software Engineering -
NIIT, Chennai
Chennai, Tamilnadu06.2000
Bachelor of Science: Chemistry -
University of Madras, Chennai
Chennai, Tamilnadu05.2000
Skills
- School Administration
- Academic & Learning Delivery Management
- Operations Management
- Coaching and Mentoring
- Quality Assurance
- Employee Relations
- Teaching and learning assessments
- Academic administration
- Classroom Management
- Lesson Planning
- Staff Management
- Training and mentoring
Certification
- Managerial Development Program (March 2011)
- Lean Management Program (January 2014)
- Certified Lead Auditor – QMS ISO 9001:2008 from INTERTEK INDIA PVT LTD (June 2015)
- NABET - School Preparation Program (April 2016)
- Diploma in Operations Management (July 2020)
Additional Information
Initiated and coordinated online training modules., Trained teams on using technical resources for online classes., Coordinated IT infrastructure deployment., Deployed Domain system., complete CCTV operations, Managed School Transport and other administrative departments.
Languages
- English
- Tamil
- Malayalam
Languages
English
First Language
Tamil
Proficient (C2)
C2
Malayalam
Beginner (A1)
A1
Accomplishments
Received Award of Excellence and cash award twice while at NIIT LTD, For management of 22 NIIT training centres across Tamilnadu. For achieving the highest revenue from the back-office team in NIIT Nungambakkam centre.
Received Best Revenue Generation Award for the month and Best Agent Award from the company and the client (HP) while at Sutherland Global Services.
Timeline
Principal and Head - Human Resources
Bharathidhasanar Group of Schools
04.2023 - Current
Content Manager
NSE IT
04.2022 - 04.2023
Principal
Bharathidhasanar Matric Hr. Sec. School
09.2020 - 04.2022
GM Operations
Jayam Academy
09.2016 - 06.2020
Head - Initiatives
Kaligi Ranganathan Montford Group of Schools
06.2014 - 07.2016
Centre Head
NIIT LTD
04.2013 - 05.2014
Territory Technical Head
NIIT LTD
04.2010 - 03.2013
Team Leader – Territory Education Delivery
NIIT LTD
06.2007 - 03.2010
Senior Technical Support Officer
HCL Technologies Ltd, BPO Services
03.2007 - 06.2007
Senior Technical Support Executive
Sutherland Global Services PVT Ltd
09.2005 - 03.2007
PGT Computer Science
Jay Hind Silver Jubilee Mat. Hr. Sec. School
07.2000 - 09.2005
Master of Science -
Periyar University, Salem
Bachelor of Education -
IGNOU, New Delhi
GNIIT: Software Engineering -
NIIT, Chennai
Bachelor of Science: Chemistry -
University of Madras, Chennai
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