Gopal
New Delhi
Summary
Experienced Travel and Operations Professional with over 15 years in managing tours, camps, and large-scale events across India. Specialises in coordinating travel logistics, guest services, and team leadership for diverse groups. Skilled in problem-solving, client communication, and financial management, with a strong focus on safety and guest satisfaction. Committed to delivering memorable travel experiences under challenging conditions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Travel Operations Manager
Milestones Destinations
New Delhi
2023.09 - Current
- Plan and execute end-to-end tour operations for school and corporate groups, overseeing travel logistics, accommodations, meals, and scheduled activities across India.
- Lead and supervise on-ground teams and external vendors to uphold safety protocols, guest satisfaction, and timely delivery of services.
- Manage direct client communication, adapt to last-minute changes, and resolve real-time issues to ensure seamless travel experiences from arrival to departure.
- Design detailed itineraries for team leaders and instructors, ensuring smooth coordination between transportation, lodging, and adventure programs.
- Facilitated effective communication with clients, promptly addressing inquiries and concerns to enhance client satisfaction.
- Financial management & reporting
Travel Transport Manager
Aagman India Travel & Living Pvt ltd
2025.01 - 2025.03
- Oversaw end-to-end transport operations for large-scale guest movements, ensuring all pickups and drop-offs aligned precisely with flight and train schedules.
- Coordinated vehicle assignments daily, ensuring drivers arrived 30 minutes early for seamless guest transfers.
- Enforced driver dress code and punctuality, sharing transport plans daily to support operational readiness and service consistency.
- Managed transport payments and financial tracking, collected guest feedback, and maintained deployment records for 10+ guides, submitting all reports and cash to accounts department.
Camp Operations Manager
Aagman India Travel & Living Pvt ltd
Ayodhaya
2024.01 - 2024.03
- Coordinated logistics, security, and support teams to ensure smooth, safe, and well-organised camp operations, facilitating a seamless guest experience.
- Managed accommodation logistics for over 6,000 guests during a major cultural and religious event, ensuring efficiency and guest satisfaction.
- Oversaw daily check-in and check-out for approximately 4,500 guests, enhancing guest experience and reducing wait times.
- Supervised housekeeping and ground staff to maintain cleanliness, hygiene, and comfort, ensuring positive guest feedback across all facilities.
Travel Co-Ordinator
The Samsara Holidays Pvt. Ltd
New Delhi
2022.04 - 2023.08
- Coordinated comprehensive travel services, managing hotel reservations, inter-city transportation, meals, guided excursions, and sightseeing plans to ensure seamless travel.
- Warmly welcomed guests upon airport arrival and ensured seamless transfers to accommodations with a focus on comfort, timing, and hospitality.
- Delivered personalized itinerary briefings during guest leisure time, clarifying schedules, activities, and travel logistics to enhance guest experience.
- Ensured end-to-end guest care throughout the tour—addressing queries, fulfilling special requests, and sustaining high satisfaction and service quality.
Senior Camp Co-Ordinator
Mapple Jangle Camp
Mohiwal, Nilan, Punjab
2016.04 - 2019.08
- Led and organized daily camp operations for school and college groups, including outdoor activities, trekking, meal coordination, evening programs, and bonfire events.
- Supervised and guided participants and staff through structured adventure programs, ensuring safety, engagement, and group discipline to enhance overall camp experience.
- Enforced safety protocols and emergency procedures, conducting daily briefings to maintain preparedness and awareness among participants and staff.
- Oversaw logistics, managing equipment distribution, instructor assignments, activity flow, and group movement to facilitate seamless camp operations.
Senior Instructor
Ramjas sports Mountaineering Institute
New Delhi
2010.09 - 2015.01
- Conducted hands-on training in rope techniques, outdoor survival skills, mountaineering fundamentals, and team leadership, enhancing participants' practical skills and confidence in outdoor settings.
- Mentored and counselled students and young adventurers on career paths in outdoor education, mountaineering, and adventure tourism, guiding them towards informed decisions and successful futures.
- Led adventure camps, prioritising participant safety and fostering responsible outdoor practices and environmental ethics among attendees.
Education
Currently Pursuing Undergraduate Degree in B.A. Pr - B.A. Program
Amity University Online
Noida, Uttar Pradesh2027-01
12th Passed - Arts
National Institute of Open Schooling
Noida, Uttar Pradesh2009-01
Skills
- Tour & travel operations
- Logistics planning
- Transport logistics
- Event coordination
- Vendor management
- Safety standards
- Emergency handling
- Financial reporting
- Record keeping
- Performance tracking
- Client communication
- Guest services
- Outdoor activity planning
- Leadership skills
- Logistical planning
Certification
- Certificate in Bureau of Indian Standards, DAIAC, Noida, India, 2025-01-01
- Certificate in Basic Mountaineering Course, NIM, Uttarkashi, India, 2024-01-01
- Certificate in Civil Defence, Govt. of National Capital Territory of Delhi, 2021-01-01
- Attended NCC Camp 2179 ATC, 2006-01-01, New Delhi, Delhi, India
Languages
Hindi
English
Custom Section
- Proven expertise in managing large-scale group logistics, including accommodation, transportation, and guide coordination for major events such as Kumbh Mela and cultural tours.
- Strong communicator with the ability to maintain real-time coordination between guests, drivers, and ground teams to ensure punctuality and seamless service delivery.
- Highly adept at emergency response—capable of quickly arranging alternative transport, staffing, or services to prevent disruptions and maintain guest satisfaction.
- Reliable in financial handling—responsible for processing transport and guide payments, tracking balances, maintaining accurate records, and reporting to the accounts department.
Websites, Portfolios and Profiles
https://www.linkedin.com/in/gopal-grajput408-a3031b77
References
Available on Request
Interests
- Music
- Traveling
- Adventure Activities
- Meeting New People
Strengths
- Quick Learner
- Hardworking
- Positive Attitude
- Leadership Skills
- Ability to Work Under Pressure
Timeline
Travel Transport Manager
Aagman India Travel & Living Pvt ltd
2025.01 - 2025.03
Camp Operations Manager
Aagman India Travel & Living Pvt ltd
2024.01 - 2024.03
Travel Operations Manager
Milestones Destinations
2023.09 - Current
Travel Co-Ordinator
The Samsara Holidays Pvt. Ltd
2022.04 - 2023.08
Senior Camp Co-Ordinator
Mapple Jangle Camp
2016.04 - 2019.08
Senior Instructor
Ramjas sports Mountaineering Institute
2010.09 - 2015.01
Currently Pursuing Undergraduate Degree in B.A. Pr - B.A. Program
Amity University Online
12th Passed - Arts
National Institute of Open Schooling