Summary
Overview
Work History
Education
Skills
Certification
Languages
Custom Section
Websites, Portfolios and Profiles
References
Interests
Websites
Strengths
Timeline
Generic

Gopal

New Delhi

Summary

Experienced Travel and Operations Professional with over 15 years in managing tours, camps, and large-scale events across India. Specialises in coordinating travel logistics, guest services, and team leadership for diverse groups. Skilled in problem-solving, client communication, and financial management, with a strong focus on safety and guest satisfaction. Committed to delivering memorable travel experiences under challenging conditions.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Travel Operations Manager

Milestones Destinations
New Delhi
2023.09 - Current
  • Plan and execute end-to-end tour operations for school and corporate groups, overseeing travel logistics, accommodations, meals, and scheduled activities across India.
  • Lead and supervise on-ground teams and external vendors to uphold safety protocols, guest satisfaction, and timely delivery of services.
  • Manage direct client communication, adapt to last-minute changes, and resolve real-time issues to ensure seamless travel experiences from arrival to departure.
  • Design detailed itineraries for team leaders and instructors, ensuring smooth coordination between transportation, lodging, and adventure programs.
  • Facilitated effective communication with clients, promptly addressing inquiries and concerns to enhance client satisfaction.
  • Financial management & reporting

Travel Transport Manager

Aagman India Travel & Living Pvt ltd
2025.01 - 2025.03
  • Oversaw end-to-end transport operations for large-scale guest movements, ensuring all pickups and drop-offs aligned precisely with flight and train schedules.
  • Coordinated vehicle assignments daily, ensuring drivers arrived 30 minutes early for seamless guest transfers.
  • Enforced driver dress code and punctuality, sharing transport plans daily to support operational readiness and service consistency.
  • Managed transport payments and financial tracking, collected guest feedback, and maintained deployment records for 10+ guides, submitting all reports and cash to accounts department.

Camp Operations Manager

Aagman India Travel & Living Pvt ltd
Ayodhaya
2024.01 - 2024.03
  • Coordinated logistics, security, and support teams to ensure smooth, safe, and well-organised camp operations, facilitating a seamless guest experience.
  • Managed accommodation logistics for over 6,000 guests during a major cultural and religious event, ensuring efficiency and guest satisfaction.
  • Oversaw daily check-in and check-out for approximately 4,500 guests, enhancing guest experience and reducing wait times.
  • Supervised housekeeping and ground staff to maintain cleanliness, hygiene, and comfort, ensuring positive guest feedback across all facilities.

Travel Co-Ordinator

The Samsara Holidays Pvt. Ltd
New Delhi
2022.04 - 2023.08
  • Coordinated comprehensive travel services, managing hotel reservations, inter-city transportation, meals, guided excursions, and sightseeing plans to ensure seamless travel.
  • Warmly welcomed guests upon airport arrival and ensured seamless transfers to accommodations with a focus on comfort, timing, and hospitality.
  • Delivered personalized itinerary briefings during guest leisure time, clarifying schedules, activities, and travel logistics to enhance guest experience.
  • Ensured end-to-end guest care throughout the tour—addressing queries, fulfilling special requests, and sustaining high satisfaction and service quality.

Senior Camp Co-Ordinator

Mapple Jangle Camp
Mohiwal, Nilan, Punjab
2016.04 - 2019.08
  • Led and organized daily camp operations for school and college groups, including outdoor activities, trekking, meal coordination, evening programs, and bonfire events.
  • Supervised and guided participants and staff through structured adventure programs, ensuring safety, engagement, and group discipline to enhance overall camp experience.
  • Enforced safety protocols and emergency procedures, conducting daily briefings to maintain preparedness and awareness among participants and staff.
  • Oversaw logistics, managing equipment distribution, instructor assignments, activity flow, and group movement to facilitate seamless camp operations.

Senior Instructor

Ramjas sports Mountaineering Institute
New Delhi
2010.09 - 2015.01
  • Conducted hands-on training in rope techniques, outdoor survival skills, mountaineering fundamentals, and team leadership, enhancing participants' practical skills and confidence in outdoor settings.
  • Mentored and counselled students and young adventurers on career paths in outdoor education, mountaineering, and adventure tourism, guiding them towards informed decisions and successful futures.
  • Led adventure camps, prioritising participant safety and fostering responsible outdoor practices and environmental ethics among attendees.

Education

Currently Pursuing Undergraduate Degree in B.A. Pr - B.A. Program

Amity University Online
Noida, Uttar Pradesh
2027-01

12th Passed - Arts

National Institute of Open Schooling
Noida, Uttar Pradesh
2009-01

Skills

  • Tour & travel operations
  • Logistics planning
  • Transport logistics
  • Event coordination
  • Vendor management
  • Safety standards
  • Emergency handling
  • Financial reporting
  • Record keeping
  • Performance tracking
  • Client communication
  • Guest services
  • Outdoor activity planning
  • Leadership skills
  • Logistical planning

Certification

  • Certificate in Bureau of Indian Standards, DAIAC, Noida, India, 2025-01-01
  • Certificate in Basic Mountaineering Course, NIM, Uttarkashi, India, 2024-01-01
  • Certificate in Civil Defence, Govt. of National Capital Territory of Delhi, 2021-01-01
  • Attended NCC Camp 2179 ATC, 2006-01-01, New Delhi, Delhi, India

Languages

Hindi
English

Custom Section

  • Proven expertise in managing large-scale group logistics, including accommodation, transportation, and guide coordination for major events such as Kumbh Mela and cultural tours.
  • Strong communicator with the ability to maintain real-time coordination between guests, drivers, and ground teams to ensure punctuality and seamless service delivery.
  • Highly adept at emergency response—capable of quickly arranging alternative transport, staffing, or services to prevent disruptions and maintain guest satisfaction.
  • Reliable in financial handling—responsible for processing transport and guide payments, tracking balances, maintaining accurate records, and reporting to the accounts department.

Websites, Portfolios and Profiles

https://www.linkedin.com/in/gopal-grajput408-a3031b77

References

Available on Request

Interests

  • Music
  • Traveling
  • Adventure Activities
  • Meeting New People

Strengths

  • Quick Learner
  • Hardworking
  • Positive Attitude
  • Leadership Skills
  • Ability to Work Under Pressure

Timeline

Travel Transport Manager

Aagman India Travel & Living Pvt ltd
2025.01 - 2025.03

Camp Operations Manager

Aagman India Travel & Living Pvt ltd
2024.01 - 2024.03

Travel Operations Manager

Milestones Destinations
2023.09 - Current

Travel Co-Ordinator

The Samsara Holidays Pvt. Ltd
2022.04 - 2023.08

Senior Camp Co-Ordinator

Mapple Jangle Camp
2016.04 - 2019.08

Senior Instructor

Ramjas sports Mountaineering Institute
2010.09 - 2015.01

Currently Pursuing Undergraduate Degree in B.A. Pr - B.A. Program

Amity University Online

12th Passed - Arts

National Institute of Open Schooling
Gopal