GOPAL GUPTA

• Managed territory operations and developed strong client relationships.
• Conducted market analysis to identify growth opportunities in the region.
• Implemented sales strategies to increase service adoption among clients.
• Collaborated with cross-functional teams to align service offerings with market needs.
• Trained team members on effective sales techniques and customer engagement strategies.
• Worked closely with existing accounts to grow market share.
• Developed and implemented strategies to increase sales in assigned territory.
• Resolved customer complaints regarding sales and service.
• Analyzed customer feedback surveys to improve customer satisfaction levels.
• Negotiated pricing, terms, and implementation dates.

*Handled dealer addition process for Bihar & Maharashtra, ensuring compliance with company policies and strengthening channel partnerships.

• Managed daily operations across multiple locations ensuring service consistency.
• Monitor, track, and guide team leaders responsible for onboarding riders and managing client deliveries.
• Prepare a daily roster for team leaders, set timelines, and ensure tasks are completed on schedule.
• Ensure the safety of Zypp assets and oversee vehicle recovery when needed.

• Oversaw daily operations to ensure efficient store functioning.
• Coached, managed and developed teams to provide exceptional service and achieve sales goals.
• Developed strategies for increasing sales and improving customer service.
• Monitor leads, pre-owned vehicle inspections, negotiations, pricing, procurements, and conversion leads to procurements.

• Oversaw daily operations to ensure efficient store functioning.

• Facilitated onboarding processes for new clients, ensuring smooth transitions.
• Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.

• Managed daily workshop operations and ensured smooth workflow.

• Supervised technicians to ensure quality service and adherence to standards.
• Analyzed customer feedback to identify areas for service enhancement.

• Underwent practical training in locomotive manufacturing and maintenance processes.
• Gained exposure to mechanical systems, electrical systems, and quality control practices in diesel/electric locomotives.
• Learned about production workflows, testing procedures, and railway workshop operations.