Summary
Overview
Work History
Education
Skills
Languages
Ready To Relocate
Awards
Training
Timeline
Generic
Gopal Krishnan Naidu K

Gopal Krishnan Naidu K

Pakkumudiyanpet

Summary

Over 24 years of experience in technical support and after-sales service. Strong track record of providing advanced support for automotive and diagnostic products to various customers. Achieved service goals by collaborating with the field team. Increased revenue through Bosch network and independent workshops. Trained field teams on products and promotions. Developed sales and technical skills of partners. Managed warranties and improved workshop quality through audits. Provided prompt technical support on-site and online. Continuously improved the performance of field team.

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving,trouble shooting thru DTC codes,Electrical & Hydraulic schematic diagrams, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

25
25
years of professional experience

Work History

Service Manager

NTS-Bosch
10.2022 - 11.2024
  • Company Overview: A Bosch Authorized Diesel Centre, handling services of Fuel system for Trucks, LCV & PC.
  • Handling services of Fuel system(Inline,VE,UI/UP,CR, from Euro2 to Euro6) for Trucks(TATA,Eicher,M&M,HOWO,FAW,Scania,Mercedes,Iveco,Volvo & DAF), LCV & PC(Toyota,Tata,Nissan,Johndeer,Case)
  • A Bosch Authorized Diesel Centre, handling services of Fuel system for Trucks, LCV & PC.

Freelancer

01.2021 - 09.2022
  • Providing paid services, training, and installations to OEMs and Bosch Dealers across India. Work includes car scanning with diagnostic tools.
  • Past clients include Komatsu India Pvt Ltd, Kobelco, Caterpillar, and XCMG.

Technical Service Support

Bosch Ltd
07.2007 - 08.2020
  • 13 years of Technical Service Support experience at Bosch Ltd, Bangalore.
  • Advanced Technical Service support from Bosch Head Office on Bosch component,Diesel system repair on Test Equipment products.
  • Knowledge transfer to field service team on trouble shooting, repairs and testing of Diesel components.
  • Train the trainer for OE & Bosch network on Dnox for Euro 6 vehicles.
  • Provided technical support to customers, addressing issues promptly and effectively to maintain positive relationships.

Service Engineer & Business Development Executive

Manatec Electronics
05.2005 - 05.2007
  • Company Overview: Garage Equipment Co.
  • Responsible for L3 support from Head office, attend field complaint on deputation basis as 3rd level support.
  • Support Sales & services of Air compressors, High pressure Pumps, Diagnostic equipment, emission equipment.
  • Garage Equipment Co.

Sales & Service Engineer

Ms. Swathi Equipment
12.1999 - 03.2005
  • Company Overview: ELGI Equipment Dealer.
  • Handled Sales & Service of ELGI compressors (reciprocating & screw compressors).
  • ELGI Equipment Dealer.

Education

B.E - Mechanical Engineering

VRS College of Engineering & Technology
Villupuram, India
05-1999

Diploma - Mechanical Engineering

Ellumalai Polytechnic
05-1995

Skills

  • Problem Solving
  • Adaptability
  • Collaboration
  • Strong Work Ethic
  • Time Management
  • Resource Management
  • Strategic thinking
  • Handling Pressure
  • Leadership
  • Electrical,Hydraulic Schematic Diag
  • Troubleshooting

Languages

English
Hindi
Gujarati
Tamil
Kannada

Ready To Relocate

True

Awards

  • Best Idea Award for Two Post Lift, 2005, Manatec
  • Best Performance award for Service support, 2012, Bosch

Training

  • Training at Robert Bosch GMbh, Plochingen, 09/05/07, 09/29/07
  • Technical service training at Beissbarth, Munich, 02/08/08, 02/20/08

Timeline

Service Manager

NTS-Bosch
10.2022 - 11.2024

Freelancer

01.2021 - 09.2022

Technical Service Support

Bosch Ltd
07.2007 - 08.2020

Service Engineer & Business Development Executive

Manatec Electronics
05.2005 - 05.2007

Sales & Service Engineer

Ms. Swathi Equipment
12.1999 - 03.2005

B.E - Mechanical Engineering

VRS College of Engineering & Technology

Diploma - Mechanical Engineering

Ellumalai Polytechnic

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Gopal Krishnan Naidu K