GOPAL KUMAR
Customer Service & Collection
Faridabad
Summary
To pursue a highly challenging and creative career in a dynamic, growth oriented Organization where performance is awarded, and I can apply my existing knowledge and creativity, acquire new skills and serve my best to the organization. Resourceful individual willing to provide the attention and education customers need to ensure a positive financial experience. Bilingual Relationship Manager knowledgeable in explaining tools clients need to build wealth management portfolios.
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Relationship Manager
Konnexions Back Office Service Pvt. Ltd
11.2024 - Current
- Managing relationships with customers.
- Ensuring customer satisfaction.
- Resolving customer issues and concerns.
- Collection and posting payment.
- Work with internal departments to ensure the company meets clients' expectations.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Evaluated customer feedback to identify areas for improvement in products or services offered.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Maintained accurate records of all client interactions within the company's CRM system.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Managed daily operations, including scheduling appointments, coordinating meetings, and preparing agendas.
- Facilitated the resolution of disputes between customers and the organization in a professional manner.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication, and dynamic interpersonal skills.
- Delivered positive experiences to customers at every touchpoint through clear communication and implementing strategies to improve satisfaction.
- Advised and counseled customers on financing and related matters, courteously educating clients, and responding to inquiries.
- Addressed inquiries from clients and department team members.
- Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
- Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Corporate Experience Relationship Manager
Team lease Services Ltd
04.2021 - 10.2024
- Managing relationships with customers.
- Ensuring customer satisfaction.
- Resolving customer issues and concerns.
- Collection and posting payment.
- Work with internal departments to ensure the company meets clients' expectations.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
- Conducted regular review meetings with clients, ensuring their investment portfolios were on target to meet their objectives.
- Initiated feedback loop with clients, leading to improved service offerings and client satisfaction.
- Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.
Corporate Experience Relationship Manager
KayComm Services Pvt Ltd
07.2019 - 03.2021
MIS Executive and Sales Executive
Liscio Atelier
01.2019 - 06.2019
- Preparing sales Data MIS report.
- B2B Voice & data Sales
- Manage customer relationship with customer
MIS Executive and Software Installation Support Executive
IndeePay Technologies Pvt Ltd
05.2018 - 01.2019
- Developed MIS reports to track customer Service Performance and Identify area for Improvement.
- Created dashboards and visualizations to present data insights in an easy-to- understand format.
- Maintained a database of customer information, including contact details, preferences and purchase histories.
- Implemented automated processes to streamline daily operations and reduce manual workloads.
- Provided technical support to staff members with computer hardware and software issues.
- Provided company users with tech support for IT problems and account maintenance.
- Manage PAN India Retailer & distributer data
- Preparing daily Collection MIS report
- Attending Customer call to resolve their Issues.
- Installing Software at retailer device
- Preparing P&L sheet according to Collection and other Sales/Commission.
Mail Coordinator, MIS Executive and Team Leader
Konexions Back office Pvt Ltd
10.2016 - 05.2018
- Work with internal departments to ensure company meets clients’ expectations
- Developed MIS reports to track customer Service Performance and Identify area for Improvement.
- Created dashboards and visualizations to present data insights in an easy-to- understand format.
- Maintained accurate records of all incoming and outgoing mail.
- Prepared, sorted, and distributed incoming mail to appropriate departments or individuals.
- Monitored operations and reviewed records and metrics to understand company performance.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customer promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Conducted regular performance reviews to assess individual team member progress.
Education
B.Sc -
Magadh University
10th Passed - undefined
Bihar Board
12th Passed - undefined
Bihar Board
Skills
Problem solving
Disclaimer
I hereby declare that the above-mentioned information is correct up to my and I bear the Responsibility for the above-mentioned particulars. Given a chance, I assure you sincerity and dedication to learn.
Timeline
Relationship Manager
Konnexions Back Office Service Pvt. Ltd
11.2024 - Current
Corporate Experience Relationship Manager
Team lease Services Ltd
04.2021 - 10.2024
Corporate Experience Relationship Manager
KayComm Services Pvt Ltd
07.2019 - 03.2021
MIS Executive and Sales Executive
Liscio Atelier
01.2019 - 06.2019
MIS Executive and Software Installation Support Executive
IndeePay Technologies Pvt Ltd
05.2018 - 01.2019
Mail Coordinator, MIS Executive and Team Leader
Konexions Back office Pvt Ltd
10.2016 - 05.2018
10th Passed - undefined
Bihar Board
12th Passed - undefined
Bihar Board
B.Sc -
Magadh University
Similar Profiles
Richa TripathiRicha Tripathi
Sr. Executive at Konexions Back Office Service Pvt. Ltd.Sr. Executive at Konexions Back Office Service Pvt. Ltd.
Kavita NandalKavita Nandal
TEAM LEAD (10 Years & 11 Months) at Techblue Software Pvt Ltd. TBL offer both front office property management & back office accounting.TEAM LEAD (10 Years & 11 Months) at Techblue Software Pvt Ltd. TBL offer both front office property management & back office accounting.
Adan Josue Matarrita FonsecaAdan Josue Matarrita Fonseca
Concentrix Corporation at Back Office agent, Customer Service RepresentativeConcentrix Corporation at Back Office agent, Customer Service Representative
Jasbir Singh SidhuJasbir Singh Sidhu
Senior Technical Program Manager at FreechargeSenior Technical Program Manager at Freecharge
Shushant VasisthShushant Vasisth
Manager - Climate and Environment at Fair Climate Fund, IndiaManager - Climate and Environment at Fair Climate Fund, India