Gopal Mocherla
IT Project Manager
Bengaluru
Summary
Motivated Project Manager with 10-year background planning, implementing and delivering strategic objectives of infrastructure program. Expertly utilizes project management to effectively manage stakeholder relationships and motivate teams to achieve optimum results. Proactive and meticulous Project Manager with over 17 years of experience. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
32
32
years of professional experience
47
47
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Sr. Program Manager
Flamencotech India Pvt. Ltd
01.2014 - Current
- Part of team providing Asset management for large FMCG
- Formulate and implement processes, procedures and systems for tracking and analyzing software, hardware, and equipment from requisition through retirement
- Providing leadership to teams handling IT infrastructure projects
- Managing IT infrastructure projects
- Coordinating between clients and internal team to ensure seamless and effective implementation and support
- Ensuring effective reporting to stake holders.
- Mentored and supported 5 department employees to create strong workplace culture
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors
- Performed program research and analyzed data collection to develop cost estimates and budgets
- Established team priorities, maintained schedules and monitored performance
Infrastructure Services Manager
Mphasis
Bangalore
11.2012 - 01.2014
- Providing leadership to 10 member team handling Global server management.
- Managing IT operations as part of CIO organization.
- Coordinating between Business and IT operations to ensure seamless and effective support.
- Ensuring effective reporting to stake holders.
- Developed and maintained positive relationships with customers to build rapport and trust
- Analyzed service reports to identify areas of improvement
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Established team priorities, maintained schedules and monitored performance
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
Freelance Consultant
09.2011 - 11.2012
- Managing transformation project for Global FMCG company to move mobility solutions to single service provider in India for 10000 users
- Managing project as Country project manager for India
- Coordinating between different sites and various service providers to ensure smooth and seamless transformation
- Ensuring effective reporting to in-country stake holders and global stake holders.
- Organized and analyzed primary and secondary research to understand industry, market and company trends
- Analyzed problematic areas to provide recommendations and solutions
- Created and developed detailed work plans to meet business priorities and deadlines
- Conducted regular reviews of operations and identified areas for improvement
IT Manager
AIG System Solutions India Pvt. Ltd
09.2006 - 03.2010
- Managing an eight member team (onsite/offshore) providing IT infrastructure support across two facilities in Chennai and one facility in Kolkata for software development and support to 400 strong team
- Implemented server consolidation for organization using VMWare ESX server for virtualization
- Managed central datacenter to provide server support across different server architectures such as Windows UNIX, LINUX and AIX
- Designed and implemented a data backup policy for entire infrastructure using Veritas and HP DataProtector
- Planned and tested disaster recovery plan as part of business continuity planning within the organization
- Defined policies to ensure effective support for all stake holders in the organization
- Led the migration from existing NT domain to global Active Directory domain to enable the organization to align itself to global guidelines
- Co-ordinated with global AIG network teams to configure and upgrade CISCO routers and firewalls
- Played a key role in design and implementation of an infrastructure solution to consolidate desktop and server infrastructure into data centers
- Managed migrations of business units across USA to the new infrastructure
- Worked with HP blade technology as the hardware solution in implementation of IT infrastructure consolidation of Information from business units to data centres.
Manager
IDS Software Solutions India Pvt. Ltd
10.2005 - 08.2006
- Mentored five team members providing global IT infrastructure and support across two facilities in Bangalore and Minneapolis, MN for product development
- Build infrastructure which helped the company in scaling from 40 to 150 with the existing server and network infrastructure
- The company was then one of only four sites in
- Bangalore to use the latest CISCO networking products
- Implemented a scalable server architecture using IBM BladeCenter
- Administered network design/ deployment with connectivity to the UK and US office to handle voice and data
- Successfully deployed global Domain and Active directory
- Managed Microsoft Exchange migration from Exchange 5.5 to Exchange 2003
- Vendor management and procurement of 150 desktops in Bangalore
- Conversant with ISPs on connectivity solutions
- Looked after the design and installation of a Storage solution with SAN/NAS from EMC
- Drafted and implemented a global security policy
Manager
Epiance Software Pvt. Ltd
Milpitas
03.2005 - 08.2005
- Led a five member team providing global IT infrastructure and support across two facilities in,
- Assisted in the designing of network and its deployment with connectivity to the US office to handle voice and data
- Established a domain for the entire company using Microsoft Active Directory and also configured a Microsoft Exchange Server across India and US
- Build relationship with Nortel for EPABX and procurement and setup service desk software for IT helpdesk support and asset management
- Assisted in the inventory management of hardware and software in the company for asset management and legal compliance
- Gained working exposure with ISPs on connectivity solutions
Team Leader
Covansys India
06.2000 - 02.2005
- Headed a four member team providing IT support for a development center
- Worked as part of a team that setup a development facility for PeopleSoft
- Provided IT support for a consulting practice implementing SAP
- Capacity planning and sizing of SAP servers for customers
- Supervised the functioning of the helpdesk catering to 400 users and the setup and handling of infrastructure for a development centre.
NT Administrator
SVN System
07.1999 - 05.2000
- ESP of IBM) CSE and Windows, Governed the planning of backup procedures, setting up of user profiles, auditing system performance, setup of network management system and documentation of procedures for the same
- Coordinated with Reuters for dynamic data feeds of News and stock market quotes
- Created backup and fault tolerant procedures as per requirement of the network.
CSE and Windows NT Administrator
Mahindra Applied systems Tech Ltd
01.1998 - 01.1999
- Supervised the functioning of the helpdesk catering to 200 users and providing desktop support for the same
- As part of system administration handled tasks related to Planning of backup procedures, setting up of user profiles, setting up of new servers.
Windows NT Administrator
Systems Research Group
Hyderabad
01.1992 - 01.1997
- Managed installation of a Windows NT 4.0 network for 70 user network, Windows NT 4.0 network for 40 user network, 75 user Novell Netware network, 100 user Novell Netware network, Oracle 7.0 on this network and Forms 4.5 as the GUI interface
- Developed and implemented Share Accounting System for processing stock applications on-line and for handling stock transfers, dividend processing, rights processing and bonus processing
Education
ITIL - IT - Service Management
ITIL
Bengaluru, KA 06.2010 -
Diploma - Computer Programming Bureau of Information
Technology Studies
Mumbai 06.1990 -
Some College (No Degree) - Project Management
PMI
Bengaluru 01.2023 -
Skills
Accomplished technology infrastructure leader with 15 years of experience in leading ITVirtualization, project management, networking and system administrationCore Windows expertise in installation, administration and securing servers and desktopsExcellence internal/external relationship management and strong written/verbalManaged multiple programs simultaneouslyManaging SLA driven IT operations that run businesses smoothlyManaging large project teams and deliver on schedule and within budgetDevelop and implement processNegotiating SLAs for business transformation projectsImplementing global software rollouts and upgradesStakeholder relationship managementIndividual instructionExceptional communication skills
Implementation planning
Contingency planning
Strategic goal development
Relationship Management
Status updates
Risk management
Certification
PMP (Project Management Professional)
Additional Information
- ITIL
Languages
English
First Language
Marathi
Upper Intermediate
B2
Marathi
Intermediate
B1
Telugu
Intermediate
B1
Timeline
Some College (No Degree) - Project Management
PMI
01.2023 -
Sr. Program Manager
Flamencotech India Pvt. Ltd
01.2014 - Current
Infrastructure Services Manager
Mphasis
11.2012 - 01.2014
Freelance Consultant
09.2011 - 11.2012
ITIL - IT - Service Management
ITIL
06.2010 -
IT Manager
AIG System Solutions India Pvt. Ltd
09.2006 - 03.2010
Manager
IDS Software Solutions India Pvt. Ltd
10.2005 - 08.2006
Manager
Epiance Software Pvt. Ltd
03.2005 - 08.2005
Team Leader
Covansys India
06.2000 - 02.2005
NT Administrator
SVN System
07.1999 - 05.2000
CSE and Windows NT Administrator
Mahindra Applied systems Tech Ltd
01.1998 - 01.1999
Windows NT Administrator
Systems Research Group
01.1992 - 01.1997
Diploma - Computer Programming Bureau of Information
Technology Studies
06.1990 -