Gopal Narayana
Sr.Project Manager
Chennai
Summary
Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities, and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Senior Project Manager
Sutherland Global Services Pvt. Ltd.
01.2021 - Current
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Communicated project plans and progress to key stakeholders and project contributors.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Maintained schedules to meet key milestones at every project phase.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Updated customers and senior leaders on progress and roadblocks.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Established and managed change management processes to fulfill successful project transitions.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Developed and maintained project budgets to control costs and meet organizational and project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project progress, identified risks and took corrective action as needed.
- Facilitated workshops to collect project requirements and user feedback.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress, and technical problems.
- Analyzed project performance data to identify areas of improvement.
Project Manager
Sutherland Global Services Pvt. Ltd.
03.2017 - 12.2021
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Met project deadlines without sacrificing build quality or workplace safety.
- Prepared and submitted project invoices for review and approval.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Project Manager
Sutherland Global Services Pvt. Ltd.
04.2014 - 03.2017
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Proposed and implemented system enhancements to improve performance and reliability of storage environment.
- Designed, documented and executed system upgrades and patch management using update manager.
- Developed project plans identifying key issues, approaches and performance metrics.
Assistant Project Manager
Sutherland Global Services Pvt. Ltd.
10.2010 - 03.2014
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Partnered with project team members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Generated weekly and monthly status reports for helpful progress tracking.
Project Lead
Sutherland Global Services Pvt. Ltd.
04.2008 - 09.2010
- Partnered with project team members to identify and quickly address problems.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Produced quality standards, checklists, report templates, and processes.
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Set up and managed team meetings.
- Saved $[Amount] by strategically bidding and negotiating on [Type] projects
Senior Project Associate
Sutherland Global Services Pvt. Ltd.
03.2006 - 03.2008
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Identified issues, analyzed information and provided solutions to problems.
Associate Engineer
Sutherland Global Services Pvt. Ltd.
07.2004 - 03.2006
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Provided input to team lead regarding areas for process and procedural improvement.
Sr. Help Desk Executive (HP Smart Friend)
Sutherland Global Services Pvt. Ltd.
07.2004 - 06.2005
Service Engineer
Shivaa Infotech
12.2003 - 06.2004
Education
Msc. IT. -
University of Madras
Chennai 05.2004 - 09.2006
Bachelor of Software Systems -
Amrita Institute of Computer Technology
Chennai 06.2000 - 09.2003
Skills
Microsoft Office SuiteProgramming Languages: C, C, JAVA, VB, HTML, GUI
Client Relationship Management
Project Planning
Requirements Gathering
Quality Control
Scope Management
Project Scheduling
Contract Preparation
Client Liaison
Cross-Functional Communication
KPI Tracking
Key Result Areas
- Strategic Planning: Develop and execute comprehensive project plans, ensuring clear timelines and resource allocation.
- Team Leadership: Lead high-performing teams with a focus on positive culture and effective communication.
- Stakeholder Management: Communicate proactively with stakeholders, managing expectations and addressing concerns promptly.
- Risk Mitigation: Identify and assess project risks, implementing strategies for effective risk management.
- Budget Control: Develop and manage project budgets, ensuring adherence to financial constraints.
- Quality Assurance: Establish and enforce quality standards for project deliverables, conducting regular quality checks.
- Resource Optimization: Efficiently utilize personnel, equipment, and materials, addressing resource constraints and conflicts.
- Scope Management: Define and manage project scope, handling changes effectively with consideration for timelines and budgets.
- Problem Resolution: Quickly identify and resolve project issues, implementing corrective actions to stay on track.
- Client Satisfaction: Ensure client satisfaction by meeting project objectives and promptly addressing concerns.
- Reporting and Documentation: Maintain accurate project documentation and provide regular status reports to stakeholders.
- Continuous Improvement: Evaluate project processes, implement lessons learned, and contribute to ongoing improvements in project management.
Personal Information
Date of Birth: 02/15/82
Projects
Operations Command Control – OCC Project (2020- TILL DATE) Help Tree (2018-2019) Smart Queue Manager (2018-2019) Smart Solve (2017-2018)
Certification
PMP
Timeline
CSM
01-2023
Senior Project Manager
Sutherland Global Services Pvt. Ltd.
01.2021 - Current
Project Manager
Sutherland Global Services Pvt. Ltd.
03.2017 - 12.2021
Project Manager
Sutherland Global Services Pvt. Ltd.
04.2014 - 03.2017
Assistant Project Manager
Sutherland Global Services Pvt. Ltd.
10.2010 - 03.2014
Project Lead
Sutherland Global Services Pvt. Ltd.
04.2008 - 09.2010
Senior Project Associate
Sutherland Global Services Pvt. Ltd.
03.2006 - 03.2008
Associate Engineer
Sutherland Global Services Pvt. Ltd.
07.2004 - 03.2006
Sr. Help Desk Executive (HP Smart Friend)
Sutherland Global Services Pvt. Ltd.
07.2004 - 06.2005
Msc. IT. -
University of Madras
05.2004 - 09.2006
Service Engineer
Shivaa Infotech
12.2003 - 06.2004
Bachelor of Software Systems -
Amrita Institute of Computer Technology
06.2000 - 09.2003