GOPAL RAM
Buxar
Summary
Developed key skills in fast-paced sales environment, including team leadership, strategic planning, and customer relationship management. Proven ability to drive sales growth and enhance team performance. Looking to transition these skills into new field, contributing to dynamic and results-oriented team.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
SALES MANAGER
DAMRO FURNITURE FRANCHISE WITH NATIONAL TRADING PVT LTD.
CHAPRA
10.2025 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Floor Manager
ROYALOAK FURNITURE PVT. LTD
DHANBAD
08.2025 - 10.2025
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Trained staff on new product features, ensuring knowledgeable customer service.
Sales Manager & Assistant Category Manager (office and Outdoor)
Royaloak Incorporation Pvt. Ltd.
BANGALORE
11.2022 - 07.2025
- Enhanced customer satisfaction by effectively addressing concerns and providing solutions in timely manner.
- Identified and reported key performance indicators to define successful category management.
- Analyzed sales and market data to identify new growth opportunities for category.
- Provided regular reports and insights to senior management, effectively communicating category performance and recommending future course of action.
- Identified underperforming products and implemented strategies to improve their performance or transition them out of assortment.
- Achieved monthly Targets in Category in given time and on average participation in total sales of store of 14%.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Associates Telesales
Zinka Logistics Company (BLACKBUCK BOSS)
BANGALORE
06.2022 - 10.2022
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Implemented data-driven decision-making strategies, improving overall business performance.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Managed over 120 calls per day
Education
B.COM - Commerce
ARNI UNIVERSITY
HIMACHALLPRADESH 06-2017
ITI ELECTRICIAN -
BALIAPUR INSTITUTE OF UNIVERSITY SINDRI (NORTH CAMPUS)
JHARKHAND08-2014
Intermediate - Commerce
A.G. CHURCH School
ASANSOL, WEST BENGAL03-2010
SSC -
A.G.CHURCH SCHOOL
WEST BENGALSkills
Process optimization
Msword
Staff Management
Sales planning
Staff management
Performance Management
Product Knowledge
Direct Sales
Goals and performance
Verbal and written communication
Market intelligence
Time management abilities
Teamwork
Teamwork and Collaboration
Certification
2024-01 MICROSOFT OFFICE USING AI TOOLS
Timeline
SALES MANAGER
DAMRO FURNITURE FRANCHISE WITH NATIONAL TRADING PVT LTD.
10.2025 - Current
Floor Manager
ROYALOAK FURNITURE PVT. LTD
08.2025 - 10.2025
Sales Manager & Assistant Category Manager (office and Outdoor)
Royaloak Incorporation Pvt. Ltd.
11.2022 - 07.2025
Associates Telesales
Zinka Logistics Company (BLACKBUCK BOSS)
06.2022 - 10.2022
Intermediate - Commerce
A.G. CHURCH School
B.COM - Commerce
ARNI UNIVERSITY
ITI ELECTRICIAN -
BALIAPUR INSTITUTE OF UNIVERSITY SINDRI (NORTH CAMPUS)
SSC -
A.G.CHURCH SCHOOL
Disclaimer
I hereby declare that the above furnished details are true and correct to the best of my knowledge.
Personal Information
- Date of Birth: 06/03/1989
- Gender: Male
- Marital Status: MARRIED