Gopal Singh
Kolkata
Summary
Accomplished leader specializing in customer relationship management and effective communication. Proven ability to resolve issues and enhance team performance, dedicated to optimizing customer experiences and ensuring satisfaction.
Overview
10
10
years of professional experience
Work History
Manager, Sales and Customer Support
RAMG TRANSPORTATION SERVICES
KOLKKATA
02.2021 - Current
- Facilitated communication between sales and support teams for seamless operations.
- Analyzed customer data to identify trends and inform strategic decisions.
- Developed strategies for addressing common customer complaints in an efficient manner that minimized negative impact on the company's reputation.
- Analyzed customer feedback data to identify areas of improvement in customer support services.
- Managed team of 15 customer service representatives to ensure high level of customer satisfaction.
- Recruited, hired and trained new personnel as necessary in order to meet changing demands of the business.
- Provided guidance to junior staff members regarding tasks such as handling difficult customers or resolving issues within the organization's standards.
- Resolved escalated customer inquiries quickly and efficiently while maintaining a positive attitude.
Team Supervisor
RAMG TRANSPORTATION SERVICES
KOLKATA
02.2017 - 01.2021
- Supervised daily team operations to ensure smooth workflow and efficiency.
- Trained new team members on procedures and safety protocols.
- Coordinated schedules to optimize staff coverage during peak hours.
- Facilitated communication between team members and management regarding issues.
- Implemented quality control measures to maintain service standards consistently.
- Assisted in resolving customer inquiries and complaints effectively.
- Conducted regular team meetings to discuss goals and performance expectations.
- Led and managed employees in partnership with other company leaders.
Trainee
RAMG TRANSPORTATION SERVICES
KOLKATA
05.2015 - 01.2017
- Coordinated training sessions for customer support staff, enhancing service quality.
- Managed daily operations of customer support department to ensure efficient service delivery.
- Implemented feedback systems for gathering client insights to refine offerings.
- Oversaw logistics operations, ensuring timely transportation of goods.
- Ensured compliance with safety regulations and industry standards across all operations.
- Developed training programs on transportation best practices for operational excellence.
- Analyzed transportation data to pinpoint areas for process improvement.
- Maintained vehicle maintenance records, ensuring proper upkeep of fleet vehicles.
Education
BBA - Business Administration And Management
Lilawati Institue of Science And Technology
New DElhi07-2019
Polytechnic IN Computer Science - Computer Science
Lilawati Institue of Science And Management
New Delhi07-2016
High School Diploma -
Sudhir Memorial Institute
Kolkata06-2013
Skills
- Customer relationship management
- Data analysis
- Issue resolution
- Team leadership
- Quality control
- Employee training
- Time management
- Staff development
Languages
Hindi
First Language
English
Advanced (C1)
C1
Bengali
Upper Intermediate (B2)
B2
Timeline
Manager, Sales and Customer Support
RAMG TRANSPORTATION SERVICES
02.2021 - Current
Team Supervisor
RAMG TRANSPORTATION SERVICES
02.2017 - 01.2021
Trainee
RAMG TRANSPORTATION SERVICES
05.2015 - 01.2017
BBA - Business Administration And Management
Lilawati Institue of Science And Technology
Polytechnic IN Computer Science - Computer Science
Lilawati Institue of Science And Management
High School Diploma -
Sudhir Memorial Institute
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