GOPAL SINGH

Dynamic professional with extensive experience in sales and customer service, notably as a Team Leader at Reliance Trends. Proven expertise in warehouse management and stock control, leveraging strong skills in SAP and team leadership to drive operational excellence. Committed to achieving results and enhancing customer satisfaction through effective communication and strategic planning. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

I hereby declare that all the information given above is true to the best of my knowledge.

• Maintaining weekly, monthly reports related to sales, stock position
• To ensure an increase in KPIs for store ticket size, basket size, and conversion in store
• To ensure the proper replenishment, color and size blocking in the store (look and feel)
• To ensure that the store is neat, and the signage, posters, layout plans, etc., are as per standards
• Daily team briefing for the target, achievement, and maintaining standards in the store
• To ensure SOP adherence as per company norms, store and retail SOP at over 90%
• To ensure the smooth functioning of the Loss & Prevention team, to control shrinkage, and to maintain it below 0.05% to match the company norms
• Driving a customer happiness tool successfully on a daily basis
• To ensure that Ajio and Jiomart online businesses close on a daily basis
• Making a schedule for the team and making them aware of daily targets, stock availability, section planning, etc
• To ensure that the team is disciplined and presentable, and to guide them in achieving daily targets
• Encouraging the highest possible standards of customer service from the team, and maintaining the smooth day-to-day operation of the stores
• Handling customer feedback related to merchandise and services to ensure a WOW shopping experience
• Warehouse management GRN, RTV, STO, GRDC, and scrolling DMS IV generation
• Managing receivables, dispatch, and returnable
• Maintain the daily stock report, and place stock in location for easy replenishment