Paruchuri Gopala Krishna
Hyderabad
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
10
10
years of professional experience
Work History
Director of Operations
Hyderabad Travel Diaries
Hyderabad
09.2019 - 02.2025
- Troubleshot and resolved execution issues, technical problems, and vendor conflicts.
- Kept track of inventory items used during tours such as brochures, maps, or audio equipment.
- Assessed potential risks associated with destinations included in planned tours.
- Booked transportation, accommodation, and adjacent services and made follow-up calls.
- Assisted tour patrons with special needs.
- Arranged thorough training for customer-facing and support staff to deliver consistent tour results.
- Documented visitor count to record number of individuals entering.
- Managed tour itineraries to ensure timely arrival at each destination.
- Tracked financial data regarding income generated from individual tours or trips.
- Resolved any customer complaints or issues that arose during the course of a trip.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Transported tour participants to activities or tour sites.
- Created tourism ads for publications to boost visitors.
- Assisted with booking entertainment venues, meals, and sightseeing activities.
- Served as a point of contact between customers and other personnel involved in the tour operation.
Transport Operations Specialist
Amazon
Hyderabad
08.2016 - 09.2019
- Ensured compliance with company policies regarding hazardous materials handling procedures.
- Maintained records of shipping documents including invoices, bills of lading, and manifests.
- Resolved customer complaints related to shipment delays or damages in an effective manner.
- Organized delivery schedules and provided customers with timely updates.
- Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments.
- Analyzed current routing systems and identified areas for improvement in delivery methods, times, and routes.
- Communicated regularly with customers regarding changes in routes or estimated delivery times.
Search and Rescue Operations Specialist
Amazon
Hyderabad
02.2015 - 07.2016
- Prepared and reviewed operational reports and schedules to ensure accuracy.
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Facilitated training sessions for new employees on operational procedures and systems.
- Reduced process lags and trained team members on best practices and protocols.
- Assisted in the development and launch of new products or services from an operational perspective.
- Implemented strategies to take advantage of new opportunities.
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
Customer Service Representative
Amazon
Hyderabad
03.2015 - 09.2015
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Prevented key account losses by researching discrepancies and correcting problems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Provided accurate information about products and services to customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Bachelor of Arts - Commerce
GITAM
VISHAKAPATNAM04-2017
Skills
- Strategic planning and execution
- Leadership training
- Process improvements
- Workforce planning
- Retail build outs
- Business management
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2
Accomplishments
- Have Organized & Completed 500+ Trips through Hyderabad Travel Diaries, Chennai Travel Diaries, and Bengaluru Travel Diaries.
- Have handled almost 10000+ Clients through trips.
Timeline
Director of Operations
Hyderabad Travel Diaries
09.2019 - 02.2025
Transport Operations Specialist
Amazon
08.2016 - 09.2019
Customer Service Representative
Amazon
03.2015 - 09.2015
Search and Rescue Operations Specialist
Amazon
02.2015 - 07.2016
Bachelor of Arts - Commerce
GITAM
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