GOPALA KRISHNA PRAGADA
Warangal
Summary
Result-oriented professional with 18 + years of experience; targeting senior level assignments in Branch Management with an organization of high repute in Banking sector
Location Preference: Hyderabad and Telangana
Led day-to-day branch banking activities in co-ordination with internal / external departments for smooth operations as per KYC/AML norms and regulatory requirements Spearheaded sales, service and distribution of banking products across liabilities, assets, wealth & trade services for various customer segments such as mass, affluent NRIs & government services through multiple channels including bank branches, outbound sales teams, relationship teams & other alternate channels Established & achieved branch sales targets in Liabilities Products, Third Party Products like Mutual Funds, Insurance and in Assets Products like Term Loans, CC /OD Limits, Working Capital Loans, Trade Finance, Agricultural Lending (under Priority Sector Advancing), and so on.... Controlled & monitored branch resources i.e., operating staff, sales team as well as the relationship manager channel for business acquisition and achievement of branch budgets; monitored their performance and generated various performance evaluation MIS.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Branch Manager
HDFC Bank Ltd
Warangal
06.2020 - Current
- Strategizing long & short term directions through periodic progress reviews of all team members
- Experience in entire spectrum of Banking & Branch Operations Business Development and Customer Service
- Exploring possibilities of determining viability of business operations on acquisition of assets & quick settlement through negotiations or restructuring of dues, heading branch operations with key focus on bottom-line profitability
- Building a very strong & robust department and penetrating & retaining the client base by focusing on wealth and asset products
- Cementing business relationships with large National & International Financial Institutions and State & Central Public Sector Undertakings to increase the customer base through offering various corporate banking products, solutions & services
- Managing risk-based monitoring for unusual activity including detection, investigation & suspicious reporting to law enforcement agencies and documenting the file with supporting documents to make decision either to close the account or continue monitoring
- Approving new clients through due diligence procedures including the review of KYC documentation, public record research and AML procedures
- Conducting due diligence inquiries on individuals, firms and organizations suspected of money laundering crimes and terrorist financing crimes and utilizing research & analysis of public records, commercial databases, global media sources & internet
- Monitoring costs in a difficult economic environment; introducing new risk controls in the wake of a heightened regulatory framework, improving processes and ensuring that customers receive the best service experience
Branch Manager
HDFC Bank
Karimnagar
12.2018 - 06.2020
- Submitted loan applications to underwriter for verification and recommendation.
- Consulted customers to boost product sales and services.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Gathered and reviewed customer feedback to improve operations.
- Complied with regulatory guidelines and requirements.
- Maintained friendly and professional customer interactions.
- Implemented service improvements to enhance sales cycle.
- Identified partnership opportunities and established favorable business connections.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
Branch Operations Manager
HDFC Bank
Warangal
06.2016 - 12.2018
- Trained employees on proper procedures and strategies to improve productivity.
- Forecasted trends and recommended improvements based on financial risk analyses.
Branch Manager
HDFC Bank
Jammikunta
06.2014 - 06.2016
Branch Manager
HDFC Bank
Allagadda
06.2010 - 06.2014
Personal Banker Sales
HDFC Bank
Hanamakonda
01.2008 - 06.2010
- Exceeded goals through effective task prioritization and great work ethic.
- Collaborated with team members to achieve target results.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Branch Manager
Karvy Stock Broking Ltd
Warangal
05.2006 - 12.2007
- Involved in designing and managing training programs and workshops in specialized areas of Customer Services market growth development and motivation
- Distribution of Mutual Funds and Business Development Activities
- Actively interacted with officials of various Asset Management Companies in generating the business
- Involved in personality assessment and regular formalities like shares transaction, funds mobilization, customer interaction and motivation
- Involved in managing various IPO’s (Initial Public Offering), DP services and trading services
- By making a survey of all the areas I have gathered good no of clients and have added many sub brokers with whom I have good repo.
Investor Relation Officer
Karvy Stock Broking
Hanamakonda
04.2004 - 05.2006
Education
MSc - Information Systems
Kakatiya University
Bachelor of Computer Appliance -
Masterji Degree College, Kakatiya University
Diploma - Electronics & Communications
VMR Polytechnic College
Skills
- Technical Skills
- Finware, Flexcube, CRM Next and MS Office
- Personal Details
- Date of Birth: 25th March 1979
- Permanent Address: # 2-351/3/D, Vysapuri Colony, Madikonda, Kazipet Warangal 506142
Certification
Core Competencies
Branch Administration Sales & Business Development Audit & Compliance
Customer Relationship Management Operations Management AML / KYC Operations
Process Improvement Lobby Management Team Management
Additional Information
- Achievements , Qualified for MD GH club from Karimnagar Br. Qualified for Silver Star Award from Group Head, working as Personal Banker Sales at Hanamkonda Br
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Branch Manager
HDFC Bank Ltd
06.2020 - Current
Branch Manager
HDFC Bank
12.2018 - 06.2020
Branch Operations Manager
HDFC Bank
06.2016 - 12.2018
Branch Manager
HDFC Bank
06.2014 - 06.2016
Branch Manager
HDFC Bank
06.2010 - 06.2014
Personal Banker Sales
HDFC Bank
01.2008 - 06.2010
Branch Manager
Karvy Stock Broking Ltd
05.2006 - 12.2007
Investor Relation Officer
Karvy Stock Broking
04.2004 - 05.2006
MSc - Information Systems
Kakatiya University
Bachelor of Computer Appliance -
Masterji Degree College, Kakatiya University
Diploma - Electronics & Communications
VMR Polytechnic College
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