GOPALA KRISHNAN
Banking Operations
Cuddalore
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
Work History
Assistant Manager
ICICI BANK
PONDICHERRY
04.2022 - 09.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Cash Management: (From april 2022 to oct 2022)Handling banking day to day activities includes BOD, EOD, Cash deposit, cash withdrawal, cash movements, ATM cash unloading, ICMC cash handover, tax payment through cash, Maintaining cash limit vault, cash excess and short parking.
- Financial Transactions: Whole banking financial transaction NEFT or RTGS, Fund transfer, Bulk NEFT, Loan payment, TAX payment, FD creation and closure, Inward and Outward remittance.
- REQUEST PROCESSING: Collect all required documents from the customer based on the request
like Account modification, Name addition, signature addition, Nomination Addition and modification,
UPI dispute, ATM dispute, REKYC updation for current, saving and NRI account, Locker opening
process and locker agreement submission, CAM dispute, Charges reversal, convert to physical share
into digital, Address change, Account variation change, Loan closure process. Jewel loan process,
Rectifying the rejection case and upload corrected documents.
Customer front desk handling and sales: Handling walk-ins customer and Resolving the
issues and queries. Pitch the right product to the right customer and achieve the individual
target, product like opening the Account, RD, FD, SIP, Mutual Fund, Jewel loan, health and
term insurance, asset like PL, HL, LAP,AL, Business loan.
HR Recruiter
RANE MADRAS LTD
PONDICHERRY
11.2020 - 04.2021
- Verified applicant references and employment details.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Developed recruiting strategies to identify qualified candidates and build network.
- Scheduling interview with the candidates.
- Sourcing candidate profiles from web portal.
Education
High School Diploma -
St.joseph' Higher Secondary School
Cuddalore 06.2015 - 04.2016
Bachelor of Science - Physics
St.joseph's College of Arts And Science
Cuddalore 07.2016 - 04.2019
MBA - HR And Operations
Sri Sairam Engineering College
Chennai 07.2019 - 08.2021
Skills
Recruiting and interviewing
undefinedCertification
Leading Teams
Timeline
Assistant Manager
ICICI BANK
04.2022 - 09.2023
HR Recruiter
RANE MADRAS LTD
11.2020 - 04.2021
MBA - HR And Operations
Sri Sairam Engineering College
07.2019 - 08.2021
Bachelor of Science - Physics
St.joseph's College of Arts And Science
07.2016 - 04.2019
High School Diploma -
St.joseph' Higher Secondary School
06.2015 - 04.2016
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