Gopala Krishnan L
Support Executive
Chennai
Summary
Dynamic and adaptable professional committed to excelling in diverse environments while prioritizing company standards. Eager to embrace challenging experiences and assignments that foster personal growth and contribute to organizational success. A strong focus on continuous improvement and collaboration drives the pursuit of innovative solutions that benefit both career advancement and overall organizational objectives.
Overview
6
6
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Consultant Business Analyst
Tata Consultancy Services
06.2021 - Current
- Reduced costs and saved time, utilizing advanced analytical tools to identify areas of potential improvement within the organization.
- Optimized resource allocation by accurately forecasting project demands and adjusting staffing levels accordingly.
- Provided expert guidance on industry best practices, ensuring that clients remained competitive in their respective markets.
- Improved client satisfaction by identifying and addressing critical business issues through data analysis and strategic recommendations.
- Identified skill gaps among team members and provided appropriate training resources for continuous professional development.
- Streamlined processes for increased efficiency by conducting thorough reviews of current systems and implementing necessary improvements.
- Collaborated with clients to develop tailored roadmaps for long-term business growth based on identified opportunities and challenges.
- Led cross-functional teams to achieve project milestones on time and within budget constraints, delivering high-quality results consistently.
- Managed and mitigated project risks proactively, ensuring timely delivery of high-quality results for all stakeholders.
- Implemented change management strategies for seamless integration of new technologies and systems into daily operations.
- Developed customized solutions to meet unique client needs, fostering strong relationships and repeat business opportunities.
Support Executive - Internal Audit
Tata Consultancy Services
06.2019 - 2021
- Hands on experience in testing ITGC controls
- Supporting Internal Audit related activities
- Co-ordinating with various teams to complete the crucial Internal Audit and PMR Audit on time.
- Hands-on experience in preparing critical reports like Customer Satisfaction Report, Project Management Report, Project Service Understanding report.
- Closure of Audit NCR’s, PMR, NCR’s and Risk updates.
- Preparing KPI for all key reports for Delivery and group level reports.
- Responsible for Audit coordination, audit requirement management, Audit report tracking.
- Co-ordinating with project team for BCM, BCP and Mandatory training completion.
- Preparing workpapers and internal Audit reports.
- Access provisioning and de-provisioning.
- Periodic access review
- Review evidence of approval
- Changes made to systems are document and tracked.
- Verifying change management procedures are followed.
- Handled accounts Invoice processing based on the input received from the vendor
- Preparation and assisting the internal audit work during quarterly basis based on business requirement.
- Monitoring of receivables and collection of data received from the vendor.
- Analyzing and assisting the reports shared by the internal team and it will be sent to our cooperate team.
- Assisting accounts payable vendor advance adjustment in our ERP System and same will be done based on business needs in a monthly basis.
Education
Bachelor of Commerce - Bank Management
Guru Nanak College
04.2019
HSC - Commerce
Vivekananda Higher Secondary School
04.2016
SSLC - undefined
Government Model Higher Secondary
04.2014
Skills
Basic VBA knowledge
MS Office, Visio
Project Management
Stakeholder Management
Consulting
Resource Management
Team Leadership
Decision Making
Requirement Gathering
Certification
COBIT 2019
Timeline
Consultant Business Analyst
Tata Consultancy Services
06.2021 - Current
Support Executive - Internal Audit
Tata Consultancy Services
06.2019 - 2021
Bachelor of Commerce - Bank Management
Guru Nanak College
HSC - Commerce
Vivekananda Higher Secondary School
SSLC - undefined
Government Model Higher Secondary