GOPALAKRISHNAN M
No.8, Sri Ganapathy Nagar, Old Pallavaram, Chennai
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Assistant Manager of Sales
Freight Consol International
Chennai
04.2021 - Current
- New business Hunter
- Responsible for Onboarding New Clients who fits under company Policy and retention of existing clients.
- Identified needs of customers promptly and efficiently.
- Marketing management with strong focus on brand building.
- Gain, Maintain and secured more new business with targeted accounts.
- Followups with customers to ensure customer with the drive for debt recovery in conjunction with Finance.
Assistant Manager of Sales
Pms Logistics
Chennai
11.2019 - 03.2021
- Responsible for Onboarding New Clients who fits under company Policy and retention of existing clients.
- Identified needs of customers promptly and efficiently.
- Gain, Maintain and secured more new business with targeted accounts.
- Followups with customers to ensure customer with the drive for debt recovery in conjunction with Finance.
Senior Customer Service Executive
cargomar Pvt ltd
Chennai
04.2015 - 06.2019
- Handling Key accounts and closely following up with the customer from initial enquiry to
securing stage. - Quoting the Rates for Air & Sea products.
- Coordinating with overseas and negotiating the rates accordingly.
- Maintaining a rapport with customers for regular shipments and for quotation feedback.
Operation Executive
Qatar Airways
Chennai
04.2013 - 03.2015
- Communicated with departmental leaders to identify and solve daily operations issues.
- Coordinated with vendors and suppliers to optimize supply chain performance.
- Created and updated operational documents and database records.
- Devised long-term business plans to improve operations, customer experiences and sales.
Education
MBA - Shipping And Logistics
Alagappa University
Chennai06-2023
Bachelor of Arts - Public Administration
Tamilnadu Open University
Chennai06-2019
Skills
- Team worker
- Quick learning ability
- Self-motivated
- Key Account Management
- Relationship Selling
- Business Development
- Revenue Generation
- Sales Strategy Development
Technical Skill
Operating System: Windows , Basic, Orxy, Leo,Cmr,E-Royal.
Personal Information
- Date of Birth: 05/16/91
- Gender: MALE
- Nationality: INDIAN
- Marital Status: MARRIED
- Religion: HINDU
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Disclaimer
I declare that the above furnished details in this resume are true to the best of my knowledge and if an opportunity is given would prove to be sincere and dedicated in work, and will be an asset to the company.
Timeline
Assistant Manager of Sales
Freight Consol International
04.2021 - Current
Assistant Manager of Sales
Pms Logistics
11.2019 - 03.2021
Senior Customer Service Executive
cargomar Pvt ltd
04.2015 - 06.2019
Operation Executive
Qatar Airways
04.2013 - 03.2015
MBA - Shipping And Logistics
Alagappa University
Bachelor of Arts - Public Administration
Tamilnadu Open University
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