Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic
Gopalakrishnan V

Gopalakrishnan V

CS Customer Associate
Thiruvananthapuram,KL

Summary

Aiming to be associated with a progressive, reputable organization where I can contribute the best of my skills and the experience with good communication and with sincere efforts, hard work towards the growth of the organization.Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Customer Service

Sutherland Global Services
07.2022 - Current
  • Working as customer service support in AT&T telecommunication
  • Listening to customer's queries and troubleshooting according to the issues

Customer Service

Sutherland Global Services
09.2021 - 02.2022
  • Worked as customer service support in Amazon-NA-MU process
  • Providing product information, refund, replacement and credit policies to the customers

Digital Marketting

Web Globic Technologies
06.2021 - 10.2021
  • Advertising, marketing and promoting the products as per the client's needs.
  • Increased client satisfaction by developing and implementing strategic digital marketing campaigns to their needs.

Education

B.Com - Computer Applications

Vigyyan College Of Applied Science
Thiruvananthapuram, Kerala
06.2015 - 08.2018

Masters - Business Administration

SRM Institute of Science And Technology
Chennai, Tamil Nadu
06.2019 - 05.2021

Skills

Fast learner

Good listener

CRM

Creative thinking

Communication skills

Type-38/WPM

Problem solving

Team work

Decision making

Accomplishments

Created a Poster Presentation for GLOBAL AYURVEDA FESTIVAL and established in SRM Institute of Science and Technology., 01/01/19 - 03/31/21

Achieved the target of 108 satisfactory survey's through effective resolution and assistance. (Amazon NA MU)

Best fighter for the month of September 2024 (AT&T U-verse)

Timeline

Customer Service

Sutherland Global Services
07.2022 - Current

Customer Service

Sutherland Global Services
09.2021 - 02.2022

Digital Marketting

Web Globic Technologies
06.2021 - 10.2021

Masters - Business Administration

SRM Institute of Science And Technology
06.2019 - 05.2021

B.Com - Computer Applications

Vigyyan College Of Applied Science
06.2015 - 08.2018
Gopalakrishnan VCS Customer Associate