Gopalan Raghavendra
Bengaluru
Summary
Highly motivated and results-driven Team Manager with over 9 years of experience in Vendor Management Services. Proven expertise in data management, process mapping, quality control, team management, and client interaction. Adept at leading teams to achieve operational excellence and providing innovative solutions to meet client needs. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Manager - Vendor Management Services
Compunnel Digital Staffing
02.2023 - Current
- Oversee data management and portal hygiene
- Manage daily job post requirements
- Interact with clients and account managers to understand key requirements and provide solutions
- Auditing the daily requirements in terms of accuracy, details coverage, S.O.P adherence and process requirements
- Connecting with vendors to understand their requirements which might be 'Direct' or 'C2C' based and suggesting possible ways of reach out which currently would be through internal broadcasting tool named 'Mailchimp'
- Connecting with Account Managers to understand and implement changes within job requirements postings on ATS, seeking for improvements within job requirements to get better candidates within talent pool, understanding their job requirements as per the client's vision thereby leading to future changes in posting to suit the business requirement
- Understanding the requirements and workflow statements to implement daily management and effective utilization of available resources for the tasks allotted
- Completing any ad-hoc tasks so allotted ranging from maintaining leave tracker, checklist maintenance, process development, conducting team huddles, sharing minutes of meetings, promoting team development in terms of new trainings implementation.
Senior Executive - Vendor Management Services
Compunnel
04.2022 - 02.2023
- Managed daily job posts and data accuracy
- Ensured portal hygiene and client satisfaction.
Senior Associate - Data Quality & Insights
Insight Alpha
06.2021 - 12.2021
- Maintained advisor database hygiene
- Updated profiles with key account information
- Set up consultation calls based on project requests.
Lead Associate - Operations
WNS Global Services
10.2018 - 05.2021
- Managed internal database for candidates' profiles
- Ensured data accuracy through tools like CAPIQ, Beacon, Parser
- Led the Advisor Database Hygiene Team, overseeing daily operations and quality checks.
Senior Associate
British Telecom Global Business Services Pvt. Ltd
04.2018 - 09.2018
- Processed customer plans and claims for internet and telecom services.
Senior Practitioner
Concentrix Daksh Service India Private Limited
03.2017 - 04.2018
- Verified medical claims and reimbursements for US customers.
Associate
Sand Martin Consultants Pvt. Ltd
04.2016 - 02.2017
- Worked as an SMS Administrator for YouTube, handling content mining and monetization.
Direct Marketing Executive/Trainer
Médecins Sans Frontières
06.2015 - 12.2015
- Generated patronage and raised funds for healthcare programs
- Led a small team focused on patronage generation.
Education
Master of Business Administration (MBA) - Marketing
ITM SIA B-School
Dombivali, Mumbai07.2014
Bachelor of Business Administration (BBA) - General
IIMT
Karkardooma, GGSIPU (IP University)12.2011
Higher Secondary Education - undefined
Vishwa Bharati Public School
Noida, Commerce & IP05.2007
Senior Secondary Education - undefined
Vishwa Bharati Public School
Noida, General05.2005
Skills
- Performance Coaching
- Staff Management
- Documentation And Reporting
- Task Prioritization
- Team Development
- Professional Demeanor
- Team Collaboration
- Effective Communication
- Time management abilities
- Employee Coaching and Mentoring
- Problem-Solving
- Analytical Thinking
- Operational Excellence
- Stakeholder Management
- Workforce Planning
- Customer Service
Accomplishments
- Supervised team of 8-10 staff members.
- Documented and resolved quality issues with regards to job postings by means of developing a checklist which led to increased team performance.
- Resolved product issue through providing valuable suggestions to improve homegrown ATS i.e SLP.
- Was an active district level player for Delhi & UP Cricket Team.
- Created an advisor data pool in previous firm i.e Guidepoint by means of LinkedIn messaging to the tune of 40000 advisors.
Certification
SAP ERP HCM / End User Certification, Udemy & Aptron Solutions, 06/01/20, 09/01/20, Expertise in OM, PA/PD, TM, Benefits, Recruitment & Payroll.
Languages
English
Hindi
Marathi
Kannada
Hobbies and Interests.
- Sports: Represented Delhi & UP in District Level Cricket.
- Creative Writing: Completed a course from British Council.
- Web Design: Secured 3rd position in an inter-school competition.
- Tech Skills: HTML, XML, VB-Script, Java, CSS.
- Hobbies: Doodling, Sketching, Caricatures, Blogging, Reading.
- Travel & Food Enthusiast: Exploring Indian states to understand diverse cultures, food, and lifestyles.
Competencies.
- Data Management: Ensuring data accuracy and portal hygiene.
- Team Management: Leading and mentoring teams for optimal performance.
- Process Mapping & Quality Control: Implementing process improvements and maintaining high-quality standards.
- Client Interaction: Understanding client requirements and providing tailored solutions.
- Technical Proficiency: SAP HCM, MS Office, ERP systems, content creation, and reporting.
- Content Monetization: Managing content mining and monetization in compliance with policies.
Software
HTML
XML
CSS
Java
VB-Script
Timeline
Team Manager - Vendor Management Services
Compunnel Digital Staffing
02.2023 - Current
Senior Executive - Vendor Management Services
Compunnel
04.2022 - 02.2023
Senior Associate - Data Quality & Insights
Insight Alpha
06.2021 - 12.2021
Lead Associate - Operations
WNS Global Services
10.2018 - 05.2021
Senior Associate
British Telecom Global Business Services Pvt. Ltd
04.2018 - 09.2018
Senior Practitioner
Concentrix Daksh Service India Private Limited
03.2017 - 04.2018
Associate
Sand Martin Consultants Pvt. Ltd
04.2016 - 02.2017
Direct Marketing Executive/Trainer
Médecins Sans Frontières
06.2015 - 12.2015
Master of Business Administration (MBA) - Marketing
ITM SIA B-School
Bachelor of Business Administration (BBA) - General
IIMT
Higher Secondary Education - undefined
Vishwa Bharati Public School
Senior Secondary Education - undefined
Vishwa Bharati Public School
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