Summary
Overview
Work History
Education
Skills
Certifications Courses
Accomplishments
Languages
Certification
Timeline
Generic

Gopala Rao Thota

Visakhapatnam

Summary

IT manager with extensive leadership experience in infrastructure development, application support, and security optimization. Proven track record of delivering innovative solutions that meet customer needs. Strong operational leadership and communication skills, facilitating cross-functional collaboration to achieve project goals. Expertise in developing proposals, integrating technologies, and managing complex projects effectively.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Global IT AGM

Patra India BPO Services Pvt Ltd
Visakhapatnam
02.2020 - Current
  • Ensured smooth IT operations across global locations through effective management.
  • Coordinated with regional IT Support Teams to deliver timely solutions.
  • Provided remote desktop support for various desktop applications, ensuring a seamless user experience and quick resolution of issues.
  • Designed and implemented enterprise-level network architecture, optimizing performance and reliability in complex LAN/WAN environments.
  • Managed procurement processes and vendor relationships to optimize IT services.
  • Conducted compliance checks for IT Security audits, ensuring adherence to standards.
  • Implemented network security measures using Cisco and SonicWall devices, protecting against threats and vulnerabilities.
  • Utilized virtualization technologies, such as VMware and Hyper-V, to create and manage virtual environments for various applications.
  • Analyzed complex end-user computing and networking issues, implementing corrective actions.
  • Maintained IT asset management, including hardware and software inventory.
  • Managed network protocols, including TCP/IP, LDAP, Domain, DHCP, and DNS, ensuring efficient communication and connectivity.
  • Configured and maintained networking devices such as switches, routers, and firewalls, optimizing network performance and security.
  • Used ticketing systems like ServiceNOW, ManageEngine Service Desk Cloud Plus, and Remedy to track and resolve technical issues efficiently.
  • Developed strategies for network performance maintenance and reporting.
  • Oversaw incident management processes, ensuring resolution per service level agreements.
  • Administered and maintained various operating systems, including Linux, macOS, and Windows, ensuring system stability and performance.

Manager - IT

Dura-Line India Pvt Ltd
Hyderabad
03.2019 - 01.2020
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Established processes to ensure efficient workflow throughout the organization.
  • Analyzed traffic patterns on the network using tools such as Wireshark and Snort IDS and IPS.
  • Designed efficient topologies for new networks based on customer requirements.
  • Provided technical support to users on network-related issues.
  • Configured and maintained network infrastructure, including routers, switches, firewalls, and wireless access points.
  • Assisted in designing secure remote access solutions for mobile users over VPNs.
  • Conducted regular audits to identify any unauthorized access or malicious activities on the network.
  • Developed and implemented security policies to protect data across the network.

System Administrator

Patra Corporation
Visakhapatnam
06.2014 - 02.2019
  • Configured and maintained system hardware, software and network components.
  • Provided guidance on best practices related to system administration procedures.
  • Monitored system performance to ensure optimal operations and identified potential issues.
  • Created user accounts and managed access rights for users.
  • Performed regular backups of critical data and documents.
  • Installed, tested and evaluated new systems, applications and patches.
  • Coordinated with third-party vendors for resolution of incidents or provisioning services.
  • Deployed operating systems upgrades and security patching in accordance with IT policies.
  • Maintained inventory of hardware assets including servers, laptops, desktops.
  • Implemented security measures such as firewalls, antivirus programs.
  • Ensured compliance with IT policies and regulatory requirements, conducting regular audits and assessments.
  • Diagnosed network issues using tools such as packet sniffers and protocol analyzers.
  • Monitored system performance to ensure availability of all services and systems to authorized users.
  • Provided technical support for local area networks, wide area networks and Internet connections.

Sr IT Desktop Support Engineer L2

IMSI India Pvt Ltd
Visakhapatnam
01.2013 - 05.2014
  • Performed server patching activities using Windows Server Update Services.
  • Diagnosed and resolved hardware and software issues efficiently.
  • Ensured compliance with corporate policies related to data security standards.
  • Interacted with vendors regarding purchase orders, invoice payments.
  • Installed and configured computer systems, printers, and other peripherals.
  • Managed backup operations using Symantec Backup Exec or other similar tools.
  • Provided training to end-users on basic usage of computer applications.

FMS Engineer (Technical Support Engineer L1)

CMS Computer PVT Ltd
Visakhapatnam
10.2011 - 12.2012
  • Diagnosed problems quickly and accurately using diagnostic tools provided by vendors.
  • Conducted periodic inspections to ensure proper operation of the FMS system.
  • Tested new software updates before they were released into production environment.
  • Created reports on performance and reliability of different components in the FMS system.
  • Monitored performance metrics to detect anomalies within the FMS systems.

Hardware Engineer

Le Magnus Foundation (ICFAI University)
Visakhapatnam
09.2008 - 12.2010
  • Developed documentation for installation, maintenance, repair and troubleshooting of hardware systems.
  • Maintained up-to-date knowledge of relevant technology as assigned by management.
  • Maintained inventory of spare parts for repairs as well as preventive maintenance programs.
  • Installed, configured and maintained computer networks including routers, switches, firewalls and storage devices.
  • Collaborated with software engineers to ensure compatibility between hardware and software components.
  • Troubleshot complex problems related to network configuration, circuit boards and other hardware devices.

Education

M.B.A - Systems

MANONMANIAM SUNDARANAR UNIVERSITY
Tirunelveli
01.2012

B.S.C - Computers

Andhra University
Vishakhapatnam
01.2008

West Bengal Board of High Secondary Education -

Andhra High School
Kharagpur, West Bengal
01.2003

West Bengal Board of Secondary Education -

Andhra High School
Kharagpur, West Bengal
01.2000

Skills

  • Global IT management
  • Service desk operations
  • Incident resolution
  • Budget oversight
  • Training and development
  • Network administration
  • Team and time coordination
  • Project leadership
  • Analytical and interpersonal skills
  • Motivational communication
  • Vendor management
  • Procurement strategies
  • Security audits and compliance
  • Asset management
  • Network design
  • Cybersecurity testing
  • VMware administration
  • Office 365 management
  • Application security

Certifications Courses

  • ITIL 4 (Information Technology Infrastructure Library), AXELOS, GR671104003GT, PeopleCert, Delhi, 2019
  • CEH (Certified Ethical Hackers), Training, Star Computers, Visakhapatnam, 2017
  • ITIL V3 (Information Technology Infrastructure Library), Training, Star Computers, Visakhapatnam, 2017
  • RHCP (Red Hat Certified Professional), Training, Star Computers, Visakhapatnam, 2009
  • MCSA (Microsoft Certified System Administrator), Star Computer, Visakhapatnam, 2008
  • S.B.T.E.T (State Board of Technical Education and Training), Polytechnic colleges, Vishakhapatnam, 2005
  • D.C.A (Diploma in Computer Application), Space Computers, Visakhapatnam, 2004
  • D.C.H.M (Diploma in Computer Hardware Maintenance), Star Computer, Visakhapatnam, 2004

Accomplishments

  • I have received Global Impact Award in 2023

Languages

Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2

Certification

  • MCSA (Microsoft Certified System Administrator)
  • RHCP (Red Hat Certified Professional) – Training
  • CEH (Certified Ethical Hackers) – Training
  • ITIL 4 (Information Technology Infrastructure Library) – AXELOS GR671104003GT

Timeline

Global IT AGM

Patra India BPO Services Pvt Ltd
02.2020 - Current

Manager - IT

Dura-Line India Pvt Ltd
03.2019 - 01.2020

System Administrator

Patra Corporation
06.2014 - 02.2019

Sr IT Desktop Support Engineer L2

IMSI India Pvt Ltd
01.2013 - 05.2014

FMS Engineer (Technical Support Engineer L1)

CMS Computer PVT Ltd
10.2011 - 12.2012

Hardware Engineer

Le Magnus Foundation (ICFAI University)
09.2008 - 12.2010

M.B.A - Systems

MANONMANIAM SUNDARANAR UNIVERSITY

B.S.C - Computers

Andhra University

West Bengal Board of High Secondary Education -

Andhra High School

West Bengal Board of Secondary Education -

Andhra High School

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Gopala Rao Thota