Gopalkrishna Hegde

Business Applications QA / Platform Testing (Salesforce, NetSuite, ServiceNow)

• Spearheaded QA strategy for Salesforce platform covering Sales Cloud and Service Cloud modules; ensured full test coverage across Apex customizations, workflows, and API integrations. Designed and developed in House test framework for supporting salesforce business processes.
• Led end-to-end testing efforts for NetSuite ERP modules including Financials, Procurement, and Order Management; automated regression suite using Selenium for efficient release cycles.
• Established test processes for ServiceNow ITSM,HRSD modules including Incident, Change, Problem Management; validated business rules, client scripts, and REST integrations with external systems. Managed Servicenow upgrades testing. Automated ServiceNow testing using ATF.
• Enabled smooth platform upgrades across Salesforce, NetSuite, and ServiceNow by building smoke test suites and ensuring compatibility with CI/CD pipelines.
• Collaborated closely with business and IT teams to review requirements, define UAT scenarios, and ensure traceability for SOX and audit compliance.
• Built internal utilities and scripts in Python to automate data validation across platform integrations, reducing QA cycle time by 25%.

• Leading the Storefront, Consumer Search, Recommendation ,Discovery and Payments backend Test Engineering team.
• Identifying risks from features getting developed proactively and mitigating the risk.
• Aligning Dev and Product Management teams on release plans and QA timelines.
• Building utilities,tools to reduce manual effort and making the release seamless.
• Search backend releases are made with >90% automation testing.
• Played key role in benchmarking Elastic search performance using Gatling . This helped team to optimize the performance and reduce the cost by 20%.
• Key contributor to benchmark the Order Management System performance by planning and executing 2X, 4X load testing with different load patterns.
• Core member of Hiring and mentoring team . Scaled team from 15 to 30 talented SDETS.
• Designed , Architected and built Event Automation Framework . This helped to reduce a Data Analytics issues by 90% . This Saved 1 man day of QA effort per app release.
• Contributed to Android and iOS app automation using appium . Mentored team on appium automation.
• Actively mentored multiple test engineers and helped them to reach the next level in their career.
• Increased release stability with building CI/CD pipeline with web deployments.
• Designed and developed web automation using selenium and testNG.
• Developed web scraping tool to identify broken hyperlinks on the web page.

• Responsible for developing manual and automation test plans for Swiggy android and iOS application.
• Developed automation tool to test analytics events.
• Ui automation framework development using Appium,Selenium and testNg.
• Responsible for reporting on testing progress to stakeholders, including project managers, developers, and QA teams.
• Conducting code reviews.
• Built tool to monitor android app performance and app size analysis.

• Key contributor in test planning and test execution for Hotstar Android and iOS application.
• Executing negative scenarios and degraded mode using charles proxy.
• Core member of hiring team.
• Automated android UI test cases using appium .Contributed to achieve 10% of the automation in short duration.

• Responsible for executing end to end scenarios on IMS flows.
• Creation of test environment for integration testing from scratch , which includes VM creation , network configuration and application deployment.
• Automated SIP android SDK using Java,, which reduced manual effort to zero and made release cycle faster by 40%.
• Performed UAT testing of client place T-Mobile USA and ship the product on time.
• With good debugging and log analysis bugs are reported with all the core details.
• Mentored 2-3 junior engineers and helped them to grow technically on SIP and IMS flows.

• Played key role in designing test planning , Test cases for Sonim Push to talk Application.
• Deployed to client location ATT-USA for User Acceptance testing.
• Effectively managed and communicated with different stakeholders to make the app release on time.
• Active member of Hiring panel and helped team to hire talents.
• Ensured Zero production issues and reverts.

• Responsible for execution on Regression and sanity testing on LG android devices.