Gopal Krishna Pandey
Gauriganj Amethi
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
2
2
Languages
1
1
Course of computer concepts
2
2
Office assistant
Work History
Associate
Gloviba Services Private Limited
Gurugram Haryana
01.2024 - 05.2024
- Utilized customer feedback to improve product offerings.
- Contributed to risk mitigation efforts through careful analysis of potential threats to operations or profitability, recommending appropriate action plans when necessary.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Developed strong rapport with customers and created positive impression of business.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Managed customer relations through communication and helpful interactions.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Customer Service Executive
Teleperformence Pvt Lmt
Gurgaon Delhi
08.2023 - 01.2024
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved accounting, service and delivery concerns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Assistant Teacher
Private School
Gauriganj Amethi
09.2022 - 07.2023
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Implemented differentiated instruction techniques to address diverse learning needs of the students in the class.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Planned, prepared and presented group assignments to encourage collaboration.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided additional mentoring based on student evaluations.
- Created and developed lesson plans to meet students' academic needs.
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Master Of Arts - Political Science And Government
Shri Bajrang Singh Mahavidyalay
Mau Jamo Road Gauriganj Amethi 07.2024
Bachelor Of Arts - Political Science
R.R.P.G College
Amethi 12.2022
Intermediate - Biology
Shiv Nayak Singh Saraswati Vidya Mandir
Gayatri Nagar Gauriganj Amethi 03.2019
Skills
Product Knowledge
Attention to Detail
Product Demonstrations
Customer interaction
Effective Communication
Active Listening
MS Office
Friendly and Helpful
Data Entry
Customer Service
Decision-Making
Reliable and Responsible
Certification
Course of computer concepts
Timeline
Associate
Gloviba Services Private Limited
01.2024 - 05.2024
Customer Service Executive
Teleperformence Pvt Lmt
08.2023 - 01.2024
Assistant Teacher
Private School
09.2022 - 07.2023
Master Of Arts - Political Science And Government
Shri Bajrang Singh Mahavidyalay
Bachelor Of Arts - Political Science
R.R.P.G College
Intermediate - Biology
Shiv Nayak Singh Saraswati Vidya Mandir