Gopal Narsappa Kawali

• Responsible for Planning, Preparing and Execution of testing activities for projects under remit including close management & tracking of defects towards resolution.
• As the test automation specialist, I partner & collaborate with IT & business partners to build an automated, generic, sustainable, cost efficient & scalable test execution framework and to deliver functional enhancements.
• Automate testing as much as possible at UI / API / business logic level.
• Understand and apply requirements of Test Strategy and Test Plan using knowledge of business to support testing tasks and to ensure test automation strategy framework supports continuous integration testing/regression test suite.
• Management of Creation, execution and maintenance of regression test packs, test scripts, test data definitions and test results is also requirement of this role for every change/release
• Ensure automated test suit is fit for purpose, implements continuously & integrates with CI/CD tool.
• Advice how product / feature should be designed with testability in mind.
• Liaise with IT and business partners to drive all testing activities
• Manage all technical issues arising during internal system testing and end to end testing during various test phases, (environments, interfaces, data etc.) with relevant teams
• Provides regular status reporting to key business partners including progress, risks, issues, and mitigation steps.
• Provide leadership and coaching to the test team and continuously drive innovative solutions & challenge status quo; build & nurture the Communities of Practice.
• Partner and collaborate with the Head of Testing to deliver testing services for the Product Line including improving overall test maturity, coverage, implementing governance, establishing standard test process & increasing automation / non-functional testing footprint.

Roles as Scrum Master.

• Facilitate Scrum ceremonies and adopt Scrum framework through coaching, training and guiding team.
• Participate in retrospectives, standup's and planning meetings
• Identify blockers and keep team motivated by having 1:1 discussion
• Provide coaching for transitioning team from traditional to agile delivery practices.
• Support and guide product owner in properly managing backlog.
• Aid team in determining suitable commitments for product backlog items and sprints.
• Remove impediments or guide team to remove impediments by identifying appropriate source/resolution.
• Facilitate discussions, decision making, and conflict resolution.
• Reported production malfunctions to managers and production supervisors
• Assured consistent quality of production by implementing and enforcing automated practice systems

Role as QA Lead:

• Supervise both Manual and Automation test team of size 15.
• Supervise automation team in developing custom test automation framework for end-2-end testing
• Ensured achievement of all quality metrics for deployment and efficiently handled final sign-off of product releases
• Driving towards greater acceptance of test automation within organization and creating team dedicated to producing on demand automation to support project work
• Part of core leadership team that is crafting process that is responsive to immediate needs without impact ongoing work
• Conducted Project Kick-off meeting with multiple stakeholders across different geographies to review functional specifications and interacted with Operations team to get requirement validated
• Have taken control of QA group and reworked team duties to reflect their key position in company
• Collaborated with individual team members and upper management to create development plans that rewards hard work and benefits company
• Coached, mentored and Lead Onsite & Offshore teams of QA Testers and Test Architects
• Negotiate with vendor contracts to help reduce departmental cost or develop required skills by training and start QA responsibility internally by team
• Working with Accessibility tools for major browsers Firefox, IE, Chrome, Safari for desktop, Mac & touch devices
• Should have experience in using tools like JAWS, NVDA, Voice Over, Zoom Text, Talk back
• Validate website using ADA/508/WCAG2.0 & WCAG2.1 compliance
• Partnered with Business and IT team to provide feedback on improvements in alignment with corporate strategic initiatives
• Conducted mid-year and annual reviews of QA staff

Role as Scrum Master:

• Facilitate Scrum ceremonies and adopt Scrum framework through coaching, training and guiding team.
• Participate in retrospectives, standup's and planning meetings
• Identify blockers and keep team motivated by having 1:1 discussion
• Provide coaching for transitioning team from traditional to agile delivery practices.
• Coaching and mentoring 3 distributed Agile team in their Scrum adoption
• Providing all support teams needed, using servant leadership style, and leading by example Protecting Scrum teams from external interference
• Remove impediments, improve transparency facilitating discussion, decision making and conflict resolutions
• Build safe and trusting environment where conflicts can be managed in healthy way without fear of blame.
• Publishing scrum reports.

• Lead all pension modules in project by engaging with BA and Development team to understand solution and independently drove module end to end from test preparation to execution stage
• Managed all QA processes in Agile Development environment and led team of 6 individual tester to ensure 100% completion of testing within expected timeline
• Drove defect leakage down to zero or negligible for 2 consecutive years while serving as Module lead
• Mastered test automation technologies including POM, Test Complete, TestNG
• Create and Maintain Test Automation framework
• Automated around 70% of manual regression test cases for web applications by using Data driven framework with Selenium Web Driver, Java, Page Factory, TestNG
• Enhance efficiency of existing regression test suite; implemented new test using Java and Selenium Web driver
• Increased automation coverage from 25% to 50% in 4 months
• As Senior QA along working along with 5 members Agile scrum team to achieve sprint goal/product goal
• Participating in Scrum meetings, in Sprint planning and Backlog Grooming for achieving 100% quality as per requirement or acceptance criteria
• Identified and Initiated automation in process by conducting automation feasibility analysis, creating development plans and providing automation development guidance and process improvements in sprint demos
• Reviewing test cases both manual and automation
• Shortened testing cycles by 25% approximate by streamlining regression suite while maintaining test coverage
• Enhance product with innovative ideas which increase user experience and client satisfaction
• Managed defect resolution process and performed root cause analysis of critical defects
• Held defect review meeting with business analysts and product owners to prioritize and assign defects
• Issued status reports to all stakeholders and Reporting Metrics to Senior Management
• Worked with technology and support teams to close post-production incidents and requests in stringent time frame.

• Organize and execute UAT test activities using QC (Quality Center currently known as ALM)
• Develop, demo and execute client testing for end-to-end client web services
• Execute client testing sessions with 100% success rate
• Validate, verify, communicate, and resolve software issues through meticulously documented testing
• Develop test scenarios and testing scripts for thorough system functionality
• Retest corrected defects with clients for successful submission of systems for Go-live Deployments
• Assisted client teams to ensure highest quality software was delivered in timely manner
• Participated in requirement gathering meeting with client to ascertain scope of testing
• Reviewed all specification documents, developed test plans, performed tests after builds/installs and analyzed test result for reporting to development and client status
• Interacted with client when needed to pinpoint discrepancies and formulate resolution plan
• Reduced reported defects 40% by preparing test scenarios and scripts in structured way and prioritizing them to reflect business or technical priorities
• Maintain environments and manipulate database information for testing purposes.

• Understand customer query and reply appropriately
• Understand Client application thoroughly (Barclays Bank PLC)
• Manage email correspondence by replying appropriately to individual customer within given 24hrs TAT set by customer
• Share weekly status with senior managers.
• Increased customer satisfaction by resolving issues
• Worked flexible hours across night, weekend and holiday shifts
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor