GOPAL PANDEY
HOTEL MANAGER
BANGLORE,KA
Summary
Dynamic professional with expertise in customer service and guest relations, honed at HOTEL PEARL INN KORMANGLA - BANGLORE. Excelled in front office management, enhancing guest satisfaction and retention. Proven ability to handle cash efficiently and resolve issues swiftly, fostering positive environments. Trained staff, boosting team performance by 20%.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
HOTEL PEARL INN KORMANGLA -BANGLORE
03.2017 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Developed strong working relationships with team members, fostering a positive work environment.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Completed data entry and filing to keep records updated for easy retrieval.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Front of House Staff Member
Wow Momo Food Private
01.2024 - 01.2025
- Established welcoming atmosphere by greeting each guest warmly.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Associate of Arts -
COPRATIVE COLLEGE JAMSHEDPUR
JHARKHAND 04.2001 -
Skills
Customer service
Guest relations
Front office management
Cash handling
Timeline
Front of House Staff Member
Wow Momo Food Private
01.2024 - 01.2025
Front Desk Receptionist
HOTEL PEARL INN KORMANGLA -BANGLORE
03.2017 - Current
Associate of Arts -
COPRATIVE COLLEGE JAMSHEDPUR
04.2001 -