Summary
Overview
Work History
Education
Skills
Courses & Certifications
Personal Projects
Social Link
Hobbies & Interests
Timeline
Volunteer
Gopendra Muduli

Gopendra Muduli

Hyderabad,Telengana

Summary

17+ years professional experience in Operations included Collections(Accounts Receivable), Accounts Payable and Insurance Claims Processes, Operations Management, Client Management, Automation, Process Transitions. Project Management Business Analysis and Reporting

Overview

16
16
years of professional experience

Work History

Deputy Manager

Optum Global Advantage
08.2017 - Current
  • Projects Transitions within organization and with stakeholders
  • Project Management with automation
  • Accomplished 40+ hard savings for the four different portfolios together through various Lean and Six sigma Processes
  • Process workflow and Quality improvements
  • Oversee and Identify automation opportunities for the process and share performance status with stakeholders
  • Implemented an automated reminder system that decreased overdue invoices by 35% and improved cashflow
  • Led a cross functional team to revamp the credit evaluation process, resulting in reduction in bad debt
  • Collaborated wit IT and Claims teams to implement BOTs that streamlined data entry and reconciliation processes, achieving ~99%+ quality consistently
  • Introduced a lean approach to claims processing, cutting the cycle time by 30% and increasing accuracy of the payments

Management Trainee

Genpact
02.2008 - 08.2017
  • Banking/ Collections and various backend processes
  • Ensured Portfolio Gross Log is met by highlighting deficit hours and staffing
  • Create, design and finalize contests to achieve targets as per client requirements
  • Calculations tied with Performances, Goal sheets and team bonuses has been the key to simply the understanding of the process for all the employees
  • Identified variation in site performance trend with partner site and implemented successful ideas to reduce the same
  • Showcasing continuous improvements plans such as scope, processes, alternatives, and risks
  • Analyze and publish dashboards and reports with insights to improve and share trends both positive and negative
  • Reporting and HR - Onboarding and Off-boarding with Oracle applications

Education

B.Sc. B.Ed. - Physics And Education

Regional Institute of Education
05-2007

Skills

  • Customer Service Management
  • SLA Management
  • Operations Management
  • Resource management
  • Lean Six Sigma
  • Business Analysis
  • MIS
  • Business intelligence
  • Cost analysis and savings
  • Performance Improvements

Courses & Certifications

Six Sigma - Quality Improvement

  • Lean Project - Efficiency Improvement in production
  • Agile
  • Power BI
  • Project Management: The Basics for Success
  • SQL

Personal Projects

Continuous  Improvement

  • Improved Quality for the process identifying key factors affecting quality. suggested and implemented ideas there by reducing variation in process workflow which eventually maintained quality above ~99%

Efficiency Improvement in production

  • Efficiency of team increased from ~95% to ~115% by implementing macros on repeated manual work and reducing non-value add steps from the process platform

Coach the Team

  • Trained and mentored teams on lean principles, fostering a culture of continuous improvements and operational excellence
  • Trained and mentored management trainees from onshore and offshore on operational and various business aspects to come up the learning curve

Social Link

https://www.linkedin.com/in/gopendra-muduli

Hobbies & Interests

Passionate about repairing electronic gadgets as a hobby, with hands-on experience in fixing various devices. Enjoy the challenge of solving technical issues and restoring devices to working condition.

Timeline

Deputy Manager

Optum Global Advantage
08.2017 - Current

Management Trainee

Genpact
02.2008 - 08.2017

B.Sc. B.Ed. - Physics And Education

Regional Institute of Education

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Gopendra Muduli