Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Premkumar Ganapathy

Premkumar Ganapathy

Client manager
Chennai,Tamilnadu

Summary

Dynamic and results-driven Deputy Operations Manager with 12+ years of experience in managing teams, improving operations efficiency, and delivering exceptional and business class support to clients and customers. Skilled in staff training, process improvement, and problem solving. Proven track record of driving productivity and achieving targets. Building strong relationship with team and stakeholders. Seeking a challenging role to leverage expertise and contribute to the success of a progressive organization.

Overview

12
12
years of professional experience

Work History

Client Manager

RR Donnelley
04.2024 - Current
  • Supported sales efforts by creating compelling presentations highlighting the unique value proposition offered to potential clients.
  • Enhanced client satisfaction by effectively addressing concerns and resolving issues in a timely manner.
  • Built strong relationships with clients, leading to long-term partnerships and repeat business opportunities.
  • Managed multiple projects simultaneously, ensuring timely completion and seamless execution.
  • Championed a culture of creativity, encouraging team members to take risks and push boundaries in their work.
  • Led cross-functional teams to deliver high-quality creative assets on time and within budget constraints.

Cluster Manager, Operations

Concentrix Technologies Private Ltd
08.2023 - 04.2024
  • Supported Pomeroy clients (Enterprise account)
  • Staffing and people management for 4 different LOBs each delivering expected and exceeding clients expectations.
  • Weekly and monthly business review with clients
  • Transparent and take feedback to learn and evolve industry Project management, BCP preparedness. Risk management & escalations
  • Identified and communicated customer needs to clients and quality teams
  • Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.

Deputy Manager, Operations

Concentrix Technologies Private Ltd
11.2021 - 08.2023
  • Performed statistical analyses to gather data for operational and forecast team needs
  • Partnered with upper management in executing functional strategies and reporting capabilities
  • Conducted audits annually to keep store presentable and functional
  • Analyzed and reported performance data, translating findings into practical improvement actions
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees

Associate Team manager

Sutherland Global services
07.2012 - 11.2021
  • Supporting global customers through e-mail, chat and Voice (Retail and tech support)
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Supported clients for program launch in Malaysia (2017-2018) and Hyderabad (2020)
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Established team priorities, maintained schedules and monitored performance

Education

Bsc Electronics and communication science -

Hindustan College of Arts And Science
05.2009 - 2012.05

Skills

Managing Operations and Efficiency

Languages

English

Tamil

Timeline

Client Manager

RR Donnelley
04.2024 - Current

Cluster Manager, Operations

Concentrix Technologies Private Ltd
08.2023 - 04.2024

Deputy Manager, Operations

Concentrix Technologies Private Ltd
11.2021 - 08.2023

Associate Team manager

Sutherland Global services
07.2012 - 11.2021

Bsc Electronics and communication science -

Hindustan College of Arts And Science
05.2009 - 2012.05

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Premkumar GanapathyClient manager