Lead - Workplace Management
Gopi Krishna Boga
Freshworks
Hyderabad
7
years of professional experience
Results-driven workplace leader with 7.5 years of experience managing large-scale operations. Oversaw an enterprise site of over 12,000 employees, delivered a ₹40 Cr LEED Platinum buildout, and led a team of 90+ in employee transportation and facilities management. Prepared to contribute to Seismic’s Hyderabad Center.
Work History
Lead - Workplace Management
10 Months- Managed end-to-end design, construction, and handover of 70,000 sq. ft. LEED Platinum campus (INR 40 cr capex) on 3-month schedule, delivered on time and within budget.
- Monitored annual operating spend (INR 5 cr opex) and project costs; consolidated vendors into single integrated facilities management model, driving 32% operational cost savings.
- Accomplished seamless day-to-day facilities management and workplace operations for a high-growth Hyderabad campus, as measured by a 98% SLA resolution rate and zero operational downtime, by spearheading soft services, real estate administration, and preventive maintenance protocols
- Oversaw workplace health, life safety, fire safety code compliance, environmental compliance, risk assessments, and business continuity planning (BCP) to ensure safe operational standards.
- Led 3 operations specialists and coordinated 90+ outsourced staff across security, engineering, transportation, and soft services, optimizing workforce management.
- Coordinated employee transportation program with shift routing, cab tracking, emergency response steps, and night-shift safety compliance, maintained 99%+ on-time arrival.
- Supported food and beverage programs, housekeeping standards, ergonomics, and health and wellness initiatives, contributing to internal employee CSAT score of 9.2/10.
Workplace Experience Lead (Pan-Hyderabad)
2 Years- Led change management, fit-out readiness, and operational launch for new enterprise facility at RMZ Nexity, enhancing workplace capabilities for employees.
- Worked with global design, HR, and corporate services teams to adapt global workplace standards for accessibility, neurodiversity, and collaborative space design.
- Supported workplace experience and facilities operations across HSBC corporate real estate portfolio in Hyderabad, serving 12,000+ employees.
- Managed vendor performance tracking, SLA audits, invoice checks, and monthly reconciliations for large facility contracts, ensuring compliance and financial accuracy.
- Amplified workplace experience and employee engagement across an enterprise site of 12,000+ staff, as measured by an 88% average participation rate across 20+ corporate events and quarterly town halls, by coordinating cross-functional programming, recreational activities, and wellness initiatives.
Assistant community manager
1 Year 1 Month- Managed day-to-day operations and client retention for 150,000 sq. ft. enterprise co-working facility, achieving high occupancy rates and consistent client satisfaction scores.
- Coordinated professional networking sessions, community gatherings, and brand events for 40+ client organizations on-site, fostering community engagement and collaboration.
- Facilitated enterprise client leases, service agreements, and billing validation while coordinating with local facilities and soft services vendors to ensure seamless operations.
Assistant ManagerOperations
3 Years 3 Months- Directed large-scale catering operations at the HSBC client site, successfully serving a daily headcount of 13,000 employees.
- Optimized high-volume corporate dining operations serving 13,000 daily meals during peak hours, as measured by a 22% reduction in cafeteria queue wait times and 100% adherence to food safety compliance audits, by restructuring cafeteria throughput and training front-of-house service staff.
- Led and trained cafeteria and kitchen staff to manage high foot traffic effectively, achieving service excellence during peak hours.
- Enforced food safety, kitchen hygiene, and compliance protocols in high-volume corporate dining facilities, ensuring adherence to health standards.
- Monitored catering inventory and portion control to reduce culinary waste and manage operational costs efficiently.
Education
Bsc - hospitality and hotel administration
Skills
Project management
Financial budgeting
Vendor management
Business continuity planning
EHS management
Workplace experience strategy
Stakeholder relations
Contractual Administration
Workplace mobility solutions
Strategic thought leadership
Site development strategies
Portfolio management
Invoice validation
Statutory Compliance
Personal Information
Title: WORKPLACE MANAGEMENT LEAD
LANGUAGES
English (Fluent), Hindi (Fluent), Telugu (Fluent)
Timeline
Lead - Workplace Management
Freshworks
01.2026 - CurrentRead More
Workplace Experience Lead (Pan-Hyderabad)
JLL India - HSBC Hyderabad
12.2023 - 12.2025Read More
Assistant community manager
Awfis Space Solutions
10.2022 - 11.2023Read More
Assistant ManagerOperations
Compass Group India
07.2019 - 10.2022Read More
IHM HYD
Bsc from hospitality and hotel administration
Read More