Gopi Krishnakumar
Chennai
Overview
13
13
years of professional experience
Work History
Applications Programming II
Compucom CSI Pvt.Ltd
05.2020 - 05.2024
Technical Lead
Mindtree
12.2017 - 05.2020
Technical Lead
Happiest Minds Technologies
09.2016 - 12.2017
Senior Software Engineer
Accenture Consulting Services Pvt. Ltd.
06.2011 - 09.2016
Education
B.Tech [Information Technology], First Class -
Coimbatore Institute of Technology
Coimbatore, India05.2011
+2 [HSSC], First Class -
Shree Aaanjaneyaa Higher Secondary School
01.2007
10th [SSLC], First Class -
S.B.M High School
01.2005
Skills
- Amdocs-CRM (Clarify)
- Clear basic coding language
- Oracle-TOAD & PL/SQL Developer
- UNIX - Shell Scripting
- Salesforce
- Java
- HLD and LLD preparation for new requirements
- Delivery Management in waterfall and Agile methodologies
- Experienced in Telecom domain
Professional Summary
- 13+ years of experience in Amdocs Clarify CRM in Telecom and IT services domain.
- Hands on experience in Amdocs clarify CRM configuration and its customization using Clarify CRM tools, Clarify thick client, Java, Oracle PL/SQL, UNIX - Shell Scripting and other middleware applications such as TUXEDO, VITRIA,WEBLOGIC,WebMethods,ServiceNow and Salesforce.
- Good understanding in Derby CRM Architecture as well in BSS/OSS Applications in Telecom and Digitial Services.
- 13+ years of experience in Clarify application development for new requirements in different modules.
- Ability to learn any new technologies with in short period.
- Smart working with strong Debugging, problem-solving skills and ability to work in a fast paced and changing environment.
- 8+ years of experience in Delivery management on both Waterfall and Agile delivery Methodologies and completed the Agile Certification.
- 6+ years as a Consultant to create high level design documents for solutions on business requirements.
- Strong interpersonal and communication skills with an ability to lead a team and keep them motivated.
Languages
Clear Basic, SQL, PLSQL, Unix (Solaris), JAVA,Salesforce Apex
Technical environment
Project Delivery, Solution architect, Development and Production support. Tools: Clarify CRM10.1 , CRM7.5 , CRM 6.0, PL/SQL Developer , TOAD(oracle) , Tuxedo(BEA 9.1). Service Now, JIRA, AWS, Salesforce, Putty, Microsoft Visio.
Roles And Responsibilities
- Understanding of High Level Specific Architecture (HLSA) and High level Specific Design (HLSD) and identify implementations issues/concerns with GAPS.
- Preparation of FD (Functional design) and TD (Technical Design) documents for new releases.
- Release planning and resources planning.
- Use case preparation and identification of test scripts.
- End to End delivery of Functional and Technical Document to client architecture team for review.
- Providing demos of developed use cases to onshore development support team
- Development of the use cases bases upon Design Documents.
- Escalation POC for core technical support of Clarify CRM issues in Production Support.
- Planning and Execution of Unit / Functional / System /Integration testing for the fixes/enhancements provided.
- Participating in the discussion of new requirement solutions with business/architecture.
- Key point of contact for deliverables planning and patching process.
- Reporting and client co-ordination to improvise the processes as well as speedy delivery of critical releases/issues.
- Environment management and maintenance.
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Applications Programming II
Compucom CSI Pvt.Ltd
05.2020 - 05.2024
Technical Lead
Mindtree
12.2017 - 05.2020
Technical Lead
Happiest Minds Technologies
09.2016 - 12.2017
Senior Software Engineer
Accenture Consulting Services Pvt. Ltd.
06.2011 - 09.2016
B.Tech [Information Technology], First Class -
Coimbatore Institute of Technology
+2 [HSSC], First Class -
Shree Aaanjaneyaa Higher Secondary School
10th [SSLC], First Class -
S.B.M High School
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