Client Manager
RR Donnelley
- Assisted clients with inquiries and issue resolution to ensure satisfaction
- Supported account management by organizing client documentation and updating records accurately
- Collaborated with team members to streamline communication processes for better service delivery
- Monitored project timelines and coordinated resources to meet client expectations effectively
- Achieved revenue targets consistently by identifying upselling opportunities and securing long-term contracts with key accounts
- Collaborated with product teams to identify client needs, guiding product development to enhance offerings
- Acted as primary liaison between clients and internal billing teams, ensuring prompt resolution of billing issues. Analyzed billing data to identify discrepancies and implement corrective actions
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
