Gopi M
Custom Service Officer
Big kanchipuram, Kanchipuram
Summary
To learn and function effectively in an organization and be able to deliver to the bottom-line. To constantly upgrade my knowledge and skills and make a difference in whatever I do. TECHNICAL PROFILE
Overview
9
9
years of professional experience
Work History
Branch Customer Service Officer
DBS BANK INDIA LIMITED
Kancheepuram
07.2014 - Current
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Monitored transactions for compliance with regulations and identified supervisor of discrepancies.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Collected feedback from customers to help improve service delivery and banking processes.
- Trained and mentored new banking personnel on customer service strategies, supporting group performance goals.
- Reached out to existing bank customers and offered personalized support for different needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Education
MBA - undefined
Thirumalai engineering college, Anna University
BBM - undefined
Krishna college arts & science Affiliated Madras University
XII - undefined
pachayappass Higher Secondary School
Skills
SOFTWARE SKILLSPROJECT DETAILOTHER ACTIVITY
Account management
Account management
Staff education and training
Retail materials management
CRM
Service standard compliance
Multi-line phone talent
Strategic sales knowledge
Report preparation
Timeline
Branch Customer Service Officer
DBS BANK INDIA LIMITED
07.2014 - Current
MBA - undefined
Thirumalai engineering college, Anna University
BBM - undefined
Krishna college arts & science Affiliated Madras University
XII - undefined
pachayappass Higher Secondary School