EPIC
Gopi Mani
Assistant Manager
Chennai,TN
Summary
Accomplished Medical Billing with over 10 years of expertise in patient access, insurance verification, prior authorizations, estimates, and accounts receivable follow-up. Proven success in managing large teams and optimizing billing operations while ensuring compliance with payer requirements to maximize revenue cycle performance. Skilled in fostering client collaboration and driving process improvements, with a steadfast commitment to accuracy, efficiency, and alignment with organizational objectives. Results-oriented professional dedicated to enhancing operational effectiveness and delivering exceptional financial outcomes that contribute to overall business success.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Assistant Manager – Patient Access
AGS Health
04.2025 - Current
- Overseeing end-to-end processes, including insurance verification and prior authorization, ensuring compliance with payer requirements and organizational standards.
- Leading a large team of 92 members, including 5 Team Leads, driving overall performance, quality, and client satisfaction in Patient Access operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Conducting biweekly client collaboration meetings to review performance, align on expectations, and address escalations.
- Implementing workflow enhancements, productivity strategies, and training programs to strengthen team efficiency and accuracy.
Supervisor
AGS Health
05.2023 - 03.2025
- Oversaw the Authorization team’s daily operations, ensuring SLA adherence and timely client deliverables.
- Managed workflow allocation, monitored productivity, and conducted quality reviews to optimize outcomes.
- Mentored and trained staff, creating a culture of accountability and continuous improvement.
- Partnered with clients to resolve escalations and implement process refinements.
Team Leader
AGS Health
12.2020 - 04.2023
- Led the Authorization team operations, monitored performance, trained staff, and ensured accurate and timely processing.
- Streamlined workflows to match client requirements, reducing delays and enhancing service quality.
- Served as primary contact for escalations, ensuring resolutions aligned with client expectations.
Senior Group Coordinator
Scio Management Solutions
01.2018 - 01.2020
- Directed a team handling Insurance Verification, Prior Authorization, Patient Estimates, and AR Follow-up.
- Managed allocations, performance tracking, and client expectations.
- Mentored and trained staff to enhance accuracy and efficiency.
- Coordinated directly with clients to resolve escalations and improve workflows.
Group Coordinator
Scio Management Solutions
01.2017 - 01.2018
- Assisted in managing workflows, quality checks, and client communications.
- Supported onboarding and development of new team members.
- Played a role in reducing turnaround times and improving claim resolution accuracy.
- Maintained and updated departmental files, various project files and other individual filing systems monthly.
Client Service Executive
Scio Management Solutions
01.2015 - 01.2017
- Performed Insurance Verification, Authorization, AR Follow-up, and Estimate Preparation with a focus on accuracy and timeliness.
- Developed strong payer knowledge and resolution strategies to minimize denials.
- Consistently achieved productivity and quality goals, leading to rapid career progression.
Education
Bachelor of Engineering - Computer Science Engineering
Dhanalakshmi Srinivasan College of Engineering and Technology
01.2013
Higher Secondary Certificate (HSC) & Secondary School Leaving Certificate (SSLC) -
Besant Theosophical Higher Secondary School
01.2009
Skills
Technical Skills
Revenue Cycle Management (RCM): Insurance Verification, Prior Authorization, Patient Access, Estimates, AR Follow-up
Strong knowledge of payer policies, healthcare compliance, and denial management
Proficiency with EMR/Practice Management Systems, billing platforms, and payer portals
Quality assurance: audits, accuracy monitoring, and compliance with healthcare regulations
Leadership & Management Skills
Managed up to 92 members with 5 leads
Workflow allocation, capacity planning, productivity optimization
Training, mentoring, and performance management
Bi-weekly client collaboration and stakeholder management
Process improvement and cross-functional collaboration
Strong communication, decision-making, client handling
Software
Centricity
Intergy
OncoEMR
Timeline
Assistant Manager – Patient Access
AGS Health
04.2025 - Current
Supervisor
AGS Health
05.2023 - 03.2025
Team Leader
AGS Health
12.2020 - 04.2023
Senior Group Coordinator
Scio Management Solutions
01.2018 - 01.2020
Group Coordinator
Scio Management Solutions
01.2017 - 01.2018
Client Service Executive
Scio Management Solutions
01.2015 - 01.2017
Bachelor of Engineering - Computer Science Engineering
Dhanalakshmi Srinivasan College of Engineering and Technology
Higher Secondary Certificate (HSC) & Secondary School Leaving Certificate (SSLC) -
Besant Theosophical Higher Secondary School