Gopi Raju
NEW DELHI
Summary
To establish myself in an environment where I can get more challenging job responsibilities & opportunities to further my career prospects. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
25
25
years of professional experience
Work History
Head Operation and Sales
Millenium Leisure Hospitality services Pvt Ltd.
04.2018 - Current
- Handled operations and sales for multiple branches: Noida, Gurgaon, Hyderabad, Chennai, Bangalore, Mumbai, Mohali, and Calcutta.
Managed branch and reservations booking team while developing vendors on a zone-wise basis.
Ensured efficient vehicle maintenance and followed up on billing with clients for excellent customer service.
Senior Operation Manager for ETS & Corporate Spot Rental
Car Club PVT.LTD
03.2017 - 03.2018
- Assessed team members' skill sets and assigned tasks accordingly for optimal efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Conducted performance reviews for team members.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed operations, staff, and reservations for the Noida Dispatch Branch and Gurgaon Dispatch Branch.
Operation Manager ETS & Corporate Spot Rental
United facilities PVT.LTD
09.2015 - 03.2017
Astt Operation Manager
KTC INDIA PVT. LTD.
12.2011 - 09.2015
UNIT HEAD then Hotel Manager
ECOS (I) MOBILITY & HOSPITALITY IINDIA PVT. LTD.
09.2006 - 11.2011
Operation Manager & Client Meeting, Vendor Development
TOPWHEELS TOURS AND TRAVELS PVT LTD
11.2003 - 08.2006
Supervisor
HELLO MINERAL WATER PVT. LTD.
01.2000 - 10.2003
Head Operation and Sales Corporate Spot Rental Operation or ETS Operation
Millenium Leisure Hospitality services Pvt Ltd
Gurgaon, Noida, Delhi NCR and pan India
04.2018
Education
B.A. -
Uttarakhand Open University
01.2015
12th -
National Open School
01.2011
10th -
D.T.E.A. School (Delhi NCR)
01.1999
Skills
- Business Administration
- Expense Tracking
- Financial Management
- Operations Management
- Contract Management
- Strategic Planning
- Workforce Management
- Staff Development
- Performance Management
- Time Management
- Schedule Preparation
- Team Leadership
- Staff Management
- Staff Training and Development
Worksummary
- Millenium Leisure Hospitality services Pvt Ltd, Head Operation and Sales Corporate Spot Rental Operation or ETS Operation, Gurgaon, Haryana, Noida, Uttar Pradesh, Delhi NCR, New Delhi, Pan India, 04/01/18, Present
- Car Club PVT.LTD, Senior Operation Manager for ETS & Corporate Spot Rental, Noida, Uttar Pradesh, Gurgaon, Haryana, 03/01/17, 03/01/18
- United facilities PVT.LTD, Operation Manager ETS & Corporate Spot Rental, 09/01/15, 03/01/17
- KTC INDIA PVT. LTD., Astt Operation Manager, 12/01/11, 09/01/15
- ECOS (I) MOBILITY & HOSPITALITY IINDIA PVT. LTD., UNIT HEAD then Hotel Manager in Taj Place Hotel, 09/01/06, 11/01/11
- TOPWHEELS TOURS AND TRAVELS PVT LTD, Operation Manager & Client Meeting, Vendor Development, 11/01/03, 08/01/06
- HELLO MINERAL WATER PVT. LTD., Supervisor, 01/01/00, 10/01/03
Technicalqualification
Basic knowledge of computers
Experience
Last 18 years
Personal Qualifications
- D.T.E.A. School (Delhi NCR), 10th, 1999
- National Open School, 12th, 2011
- Uttarakhand Open University, B.A., 2015
Personal Information
- Father's Name: M. K. Gopi
- Date of Birth: 05/03/79
- Marital Status: Married
Languages
English, Hindi & Tamil
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Head Operation and Sales
Millenium Leisure Hospitality services Pvt Ltd.
04.2018 - Current
Head Operation and Sales Corporate Spot Rental Operation or ETS Operation
Millenium Leisure Hospitality services Pvt Ltd
04.2018
Senior Operation Manager for ETS & Corporate Spot Rental
Car Club PVT.LTD
03.2017 - 03.2018
Operation Manager ETS & Corporate Spot Rental
United facilities PVT.LTD
09.2015 - 03.2017
Astt Operation Manager
KTC INDIA PVT. LTD.
12.2011 - 09.2015
UNIT HEAD then Hotel Manager
ECOS (I) MOBILITY & HOSPITALITY IINDIA PVT. LTD.
09.2006 - 11.2011
Operation Manager & Client Meeting, Vendor Development
TOPWHEELS TOURS AND TRAVELS PVT LTD
11.2003 - 08.2006
Supervisor
HELLO MINERAL WATER PVT. LTD.
01.2000 - 10.2003
B.A. -
Uttarakhand Open University
12th -
National Open School
10th -
D.T.E.A. School (Delhi NCR)
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